The doctors are not the issue, it's the very rude receptionists. I've gone days without my prescriptions because they can't seem to get it together on their end. Prescription approvals never seem to make it to the doctors in a timely manner. I have to call back multiple times reminding them to do their job and when I do, I get attitude as if it's not their fault. They slam the phone down and are never helpful. Please get new receptionists who actually care about patients. read more

I've been taking my kids to this clinic for 20+ years. Yes, 20. My oldest who is now 23 went there and now my newborn. I've had great experiences every single time. If I have a concern, it's addressed. If I have a request, it's granted. I've had no issues with the office staff or billing. read more

I'm not sure why this clinic has such a bad rap. We truly enjoy this clinic and the staff and doctors here, however, I will admit, they do need to treat their patients and family better and not make them feel like outsiders by wearing a mask if they are sick, pushing the mask agenda is NOT needed! Dr. Hatler is absolutely amazing! read more

Just hope your time with the front staff is brief. Doctors are okay. Multiple times they have missed/forgotten/ or sent prescriptions to the wrong location. Their information or recommendation for the future: ask the doctor to show you confirmation that they sent the script before you leave the office. Seemed extraordinarily inappropriate to have to babysit a doctor. Had to baby sit them to get a referral I requested at an appointment I paid a $50 copay for. Two months later-- they called me back after escalating and said they will send it today. I've been going here for 13 years-- about five years ago everything went downhill. They make it as difficult as possible to get ahold of someone and the receptionists are trashy on their customer service delivery and their overall etiquette at the reception desk. read more

Iv been going to this clinic since iv been a child im now 20. one thing that hasn't change is their shitty fucking receptionist. they never answer, thinking about leaving voicemail? like as if that will help. they love to play phone tag as well like as we got time for that. the doctors are amazing but the front desk staff needs better training and better common sense of people who need to get in contact of fucking receptionist pronto or better get another job and let people apply their and actually enjoy their job. read more

DO NOT TAKE YOUR CHILD TO THIS CLINIC!!!! They are scaring their patients into coming in early for the MMR VACCINE. The MMR vaccine IS NOT safe or effective for children under 12 months! They encouraged brining in babies between 6-12 months. This is morally wrong and is NEVER recommended! SHAME SHAME SHAME! Remember your oath!!! FIRST, DO NO HARM!! Make sure you have TRUE INFORMED CONSENT!!! The photo they used on their FB page to incite fear in their patients isn't even measles, it's a child that had chicken pox! SHAME ON THIS CLINIC! Find a better healthcare facility that will do what is in the BEST interest of your child! Not one that is willing to put them at risk of death in order to make a quick buck! Salem Pediatric Clinic, you all should be ashamed of yourselves and you should be shut down!!!! read more

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they touched my penits they touched my penits they touched my penits they touched my penits read more

We have taken our son for years and now our new daughter too. We love the staff at atmosphere. Front desk is always friendly and helpful.

Dr. Vu is a wonderful pediatrician. She is intelligent & genuinely cares for her patients. She is the only reason why we still go to that clinic. However I do have concerns for the clinics cleanliness. The examination rooms are dirty. There were dried boogers & particles on the examination bench & chairs. I don't think they are cleaned often. Another concern is the front desk staff. They're not welcoming or friendly. read more

Had a great experience and Gianna was especially helpful!

I absolutely love Dr. Vu and her medical assistant. They make a great team. I've seen a couple other doctors here and I strongly feel like they do not listen to me when I tell them my concerns of my kids when I bring them in when sick. The most they are in the exams room is at most 3 minutes. One thing that's important when working in healthcare is caring. Sometimes we come in and the front staff is just rude and it's obvious they don't like their jobs. I hate receiving poor service when I have to pay high co pays and I pay extra monthly just to have added choice insurance just so my kids can see Dr. Vu. When she leaves or retires, we are definitely changing clinics. read more

I scheduled a first time appointment for a new patient ( my daughters ) here. Before you can be a patient there the woman told me I had to get all my children's immunization records and medical files my self and bring them in. Usually the clinics or doctors offices transfer those files after filling out permission to do so from the patient. This is the first medical practice I've went to that asked me to obtain all this on my own. I was unable obtain the files and immunization records in a week. I'd left a message to reschedule to have more time to get my children's records; canceled my appointment ( asking for someone to call me back with a rescheduled appointment) , but no one ever called to reschedule. Not sure how good the doctors are there, but I couldn't even get an appointment. read more

Update: 4.5 hours and I still don't have the proper script to get the medicine my son needs. The pharmacy has called twice and they still have not responded. I have left 2 messages with staff people. No responses. Save your time and frustration and take your child to another place that VALUES you, your time and has way better customer service because they suck! Dr Lam was my sons Dr and she was awesome. Attentive, responsive and after she left we got stuck with another not so good doctor. HORRIBLY CUSTOMER SERVICE!!!!! We're switching doctor's to an new better place then here. Last visit we waited 39 minutes before Dr came in. Then she screwed up and sent scripts to wrong pharmacy and that took 1hr 10 minutes to correct and then they sent it on wrong not allowing generic ! Dumb as SH*T these people are ridiculous and never getting my business again. read more

Great staff and Dr Quinn is awesome! Very reassuring and is supportive how crazy life gets with little ones. I recommended him several times now. read more

Dr. Bailey and Dr. Stout are awesome! Both are very attentive and proactive without being alarmists (great for parents with anxiety). They both have great bedside manner and are good communicators. Also, this clinic is always able to get us in for an appointment right away. read more

Dr.Griffin, Dr. Griffin is amazing! He is kind and caring. He takes the time to make her feel comfortable. He is a family man and it comes through in his practice. He is very easy to talk with and has a calmness about him which puts you at ease even in high stressed situations. In our last visit our daughter had really bad ear infections and we stopped in and were seen right away. He was so helpful and caring. I'm giving four stars but feel a ten star thank you is in order for this amazing doctor! read more

The front desk service is the worst! Like get a job that you actually want to be at girls! Stuck in a hard place because I love the drs and the nurses, but customer service is the face of the practice, and the clinic lacks any evidence of this. read more

Horrible. Horrible customer service. I was so excited to get ahold of someone finally to set my son up with care with Dr. Koletar. He was well recommended and he seemed like a great choice. The receptionist are rude and pass you off as soon as possible. I left over 3 messages to get an initial visit and never heard back from anyone. When I finally waited on hold for over 10 mins to speak w someone they tried transferring me again. What a horrible experience when I'm just trying to set up care for my child. Horrible. I'm not sure what the doctor is like, I would've loved to find out. read more

The doctors and staff are friendly and they've taken good care of my child. But it's so hard for a working mother like me to schedule a same day or day-after appointment, even just a 15 minute appointment, because I can never get a hold of anyone the same day. When I call, there are usually 1-2 callers ahead of me, and I'll wait for several minutes then leave a voicemail. When I do leave a voice mail, even when I am up next, it takes them all day to get back to me. Sometimes I have to call 2-3 times. When they do call, they dont call the right number. I do work, so when i ask you to call my work number after a certain time, please listen. This is getting ridiculous. What good is "good care" if I can't even get my son in? Pick up the phone or call me back right away or I'm going to find a different clinic. read more

My daughter had been fighting a respiratory virus, then got the flu, then got another respiratory virus(or never got over the first one). The various illnesses had spanned over probably 6 or so weeks. While we were on Christmas break I felt nothing was getting better. Her cough wasn't improving. I just felt something was not right. I called to make her an appointment. As is custom, they sent me to the triage nurse to review symptoms and then make an appointment as needed. She told me it was most likely a virus, then she caught another virus, and I basically felt the triage nurse was telling me my kiddo would get over it. I insisted on the appointment because I felt like something was off. She also had pain in her chest when she took a breath in. So, I was thinking bronchitis or pneumonia. I told the triage nurse I wanted to make an appointment to get in. The bottom line was we found out she has walking pneumonia. When a person is assigned a triage nurse position they should be well versed in how to handle parents when they call. Not everything is an over-reaction from a parent. So, my advice to triage nurses: Give the parent the benefit of the doubt. Schedule their children for appointments. You aren't out anything and may save a child from a more serious situations. If I had listened to the triage nurse at the clinic my daughter would have continued to get much worse, and potentially end up in the hospital. Remember, your purpose is to support and help people calling. We are not an inconvenience. Please don't sound like it or just get another job. read more

We've always loved our doctors at Salem Pediatrics. The staff, however, is absolutely awful. Particularly over the phone. I called to schedule my son's 2 year well child check. The lady (who answers the phones for Dr. Stout) told me he doesn't need a well child check until June because his last one was this past June. Correct, that was his 18 month appt for a checkup and shots. I actually had to remind her of the shot and well child check schedule for babies/toddlers before she would agree to schedule. She finally admitted that he needs shots at a 2 year appt...great, then schedule it! She scheduled it almost 5 months out. The fact that I can't get a child in for 5 months and they won't allow him to see someone other than his primary provider is another issue. Please, please make sure your staff is knowledgeable. I shouldn't have to argue with a woman over the phone about a shot schedule. She works in a doctors office, she should be well aware of when shots and well child checks are due. To top it off, she was one of the rudest people I've ever spoken to. read more

We really love our doctor, but the people at the front desk are bar-none, the rudest people in-person or on the phone to deal with. They have zero customer service skills and we've debated switching just to not hassle with them. They are not friendly. They are not polite. They are not courteous. They are not respectful. They don't listen. Ever since we started going there, we've never had anything but a poor experience with the front desk. It's terrible every time. Love the doctor, love the nurses, but we can't stand the front desk. read more

Absolutely love doctor Bailey. My daughter loves her and she is only 4months old. She makes even the parents feel comfortable.

Always awesome whenever we come for a visit. Sad people are attacking this clinic because people believe everything on the internet and think they've been to medical school after reading a couple articles. read more

The doctor came into our room after we had been waiting a while only to go back out and say "sorry wrong room"... The lady who showed us into our room "Karen" was very unfriendly and unhelpful. I wish we still lived in our previous city because this office sucks as a whole!! read more

My husband and I are not from the Salem area. And our children are not patients here. But we were in the area with our 15 month old daughter who began having trouble breathing. It was a Saturday so I thought calling Salem pediatric would be the best answer since our daughter is so young and urgent care offices don't always have the best equipment for babies and since we were unfamiliar with the Salem area. I told the receptionist what was going on. Her response floored me! She told me " sorry we don't see new patients on saturdays". I understand they have policies but when I asked for advice on what I should do and where would be the best place to take her she told me she didn't know. So here I am, in a town I don't know anything about and a baby that needs to be seen. We ended up going to an urgent care.. and just like I thought.. they couldn't help. so, an ambulance ride later we ended up in the ER. Thanks for nothing Salem pediatric. I couldn't even get advice in a possible life threatening situation . Terrible. read more

Love Dr. Griffin!!! He's the best!!! He takes the time care for both my kids! He has patience and he observed every symptoms to make sure they're healthy and not sick. read more

We have 2 kids- a toddler and a baby. We started going to our pediatrician, Dr Koletar, about 2 years ago when my son was 9 months old. We switched from a family practioner and have seen many of the doctors at Salem Peds, since we have had same-day "urgent care" appointments. I love the atmosphere and it has been a great fit for us. We have extended-rear-faced our son (almost 3) and I nursed him until he was about 2 1/2 without any judgment. They accommodated me when I accidentally came in 2 hours early for an appointment for our daughter. The reception staff is super kind. We made a great choice and I feel confident that our pediatrician and the other doctors are current with the always-changing medical needs of kids, and didn't pressure me to do things that I wasn't comfortable with. read more

The doctors are great but the staff is completely and utterly subpar. I cannot say enough about how unhelpful, unprofessional, and rude the staff is. The clinic is clearly well-staffed but no one ever answers the phone in a timely manner (15-30+ minute wait times with a sick baby doesn't work for anyone), nor do they get back to you within a reasonable amount of time if you opt to leave a message (more than 24 hours response time doesn't work either), nor do they follow through (without the help of your constant reminders) on what you need from them (records, etc). Not to mention, the clinic has yet to enter the 21st century and use email (patient portal doesn't allow for emails either). Worst of all though, the staff double booked my child for a vaccination. Thankfully I caught it! No apologies or admittance of error from anyone at the clinic. I'm sad to say goodbye to good doctors but cannot risk my child's health with careless staff. It has even been a headache to transfer out of their office. I never write these reviews but only hope this review will help other parents/caregivers. Look elsewhere if you value your child's health and your time and sanity. read more

Dr Carstensen was friendly enough but As a first time mother I was nervous to take my baby in to get her 2month immunization shots, I read up on ways to make the experience less traumatic such as having baby on my lap nursing to lessen the pain. The doctor said as long as they could get o baby's thighs it was fine but when the nurse came in with the shots she said she likes to have the baby on the exams table but if I can nurse her while she is on the table that would be fine. I find this ridiculous but comply. As I'm trying to get my baby to nurse in this asinine position my baby starts screaming as the nurse had started the shots with no warning. I just wish the staff was warmer and more considerate of the feelings on patient and parent read more

I absolutely love Salem Pediatric Clinic!!! Dr. Susanne Bailey is amazing!! She is supportive, caring, friendly, knowledgeable and has an amazing attitude and personality. I highly recommend everyone check out SPC and see Dr. Bailey. read more

We were unsure about our visit after leaving. The Doctor was pushy and asked for more information than we thought she needed about people other than our daughter who she was seeing. During the visit we tried to explain that we wanted to hold off giving our daughter more vaccines because she had a surgery scheduled and cannot be sick for it, we explained that we are not against vaccinating but just wanted to wait. She treated us as if we were stupid and talked down to us as if we were unfit to be parents. We made our displeasure know. Shortly after while we were trying to get things finalized for our daughters surgery we got a letter saying they would not see her any longer. I would tell anyone to stay away from this clinic. read more