KitchenAid is one of those kitchen staples that goes from "nice to have" to "how did I ever live without this?" If you cook or bake regularly especially running a household or a business like I do...this thing is a workhorse. From mixing batters to kneading dough, it saves so much time and effort. And let's be real... anything that makes life easier in the kitchen is a win. Pro tips: -shred your chicken it's a game changer, I have carpal tunnel that I have had surgery on both hands but literally has helped me out on many occasions. -get at least one attachment I have the pasta maker and grinder. I make my own ground meat which is 10 times better than purchasing all ready grounded. Why? Well at least you know what's in your own ground meat! Pasta maker just levels up your pasta dish with freshly made pasta and tastes better. The value of a KitchenAid is priceless it's a little pricy to purchase, but it pays for it self if you use it regularly. read more

Remodeled a kitchen in 2020. 6 years later, the 5 door refrigerator is broken. Lighting has failed and the freezer is bathed in frost. We are on our second dishwasher....and just today the oven/microwave combo unit had the motherboard fail after a grand total of 2 self clean cycles. Every single kitchen aid appliance has failed resulting in thousandS of dollars spent on repairs. Learn from my mistake and dont ever purchase a kitchen aid appliance. read more

KitchenAid is another iconic American brand we all grew up with and still love today! Owned by Whirlpool Corporation, KitchenAid was started in 1919 to produce stand mixers. My sweet Momma gifted me her KitchenAid mixer and we use it to this day! It is durable, reliable, and pretty! It is amazing the volume of attachments that are available for purchase for this KitchenAid mixer that can turn that machine into a pasta maker, a pasta cutter, aa grain mill, a shaved ice maker, a food processer, a sausage stuffer, a sifter/food scale, a food grinder, and a food slicker/shredder. This KitchenAid mixer is a powerhouse and can do much much more than what we use it for which is primarily cake and brownie mixes and homemade bread making. I agree with Yelp friend, Marianne, I do love the KitchenAid blender colors! Their colors range from "scorched orange" to "matcha" to "cast iron black." KitchenAid also makes and markets espresso machines, coffee makers, and coffee grinders, kettles, toasters, food processors, hand mixers, countertop ovens, grain and rice cookers and cookware. KitchenAid's major appliances include refrigerators, ranges, dishwashers, microwaves, ovens, disposals/compactors, and hoods/vents. Thanks, KitchenAid, for years of enjoyment from your iconic KitchenAid mixer! read more

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If you are over 50, or have children making noise do NOT buy this expensive Refrigerator/Freezer as the open door alarm cannot be detected 20' away! The sound level cannot be raised! We have now had numerous inadvertent door left open resulting in spoiled food! This expensive $3,000 unit is now on the slightly used market for best offer over $1500! read more

Ordered a full kitchen suit February still had not received them by July had to call their worthless "customer care" number multiple times and always got the runaround! They'd set up dates for delivery then change the day or randomly cancel the order do yourself a favor and avoid at all costs! We finally cancelled the order ourselves because it was obvious customer care and quality of service means nothing to this company! read more

I recently bought (Feb) a KitchenAid dishwasher that stopped working after 4 months. It has been 5 weeks since I have been dealing with customer service, from Lowe's, KitchenAid, and KitchenAid technicians, and still, they cannot provide a delivery time-frame for the part. NOBODY takes responsibility; they simply don't care. Terrible experience. read more

A few years ago, I ordered a KitchenAid 5 burner downdraft cooktop (which retails at around $2,400). There are only a few companies that sell this type of cooktop, another is JennAir, both of which are owned by Whirlpool. The JennAir was out of stock. So, I purchased the KitchenAid which works fine, but the knob bezels are a joke. They were replaced once under my extended warranty, but now they look and work the same as the originals which I replaced. They are loose because the glue failed and the paint has chipped away, so they look terrible. I reached out to Whirlpool customer service, and they told me that the bezels aren't covered. My takeaway from the email exchange was that they didn't really care if I was a happy customer, or not. It's not covered - next!! I can order replacements from Manny's Appliance, where I purchased the cooktop, at a cost of ONLY $36 EACH (I'd need to buy 6 of these). Yup, they are sold individually! I guess Whirlpool thinks this is a fair price for a cheap, plastic, painted bezel that's likely to look like this after 6-12 months. Why couldn't they use stainless steel? I assume it was a cost cutting issue, though I can't image it could save much. Buyer beware! read more

KitchenAid - Cheap plastic bezels, which were replaced once under extended warranty and have failed again. - Appliances Near Me - Benton Harbor, Michigan

Kitchen Aid is currently running a promotion for Free Installation and haul away. The fine print notes that the service varies by location, which is completely understandable. The problem however is they use the verbiage set in place - meaning to deliberately install structural elements. You can only see the true installation service IF it is available in your area, otherwise it is not clear to you as a customer. Additionally, the promotion also details that they would haul away our old product which they would not as the technicians were not familiar enough with dishwashers to remove the power cable and hose line. My 8-month pregnant wife and I spent 5 minutes on Youtube and figured it out ourselves. No where in the addendum does it say the product would need to be disconnected and when I asked customer service if they would remove our old model, they noted it would cost an additional $59 to perform a service they should have already performed. At no point was reimbursement offered even after inquiring after waiting an hour on hold. Overall, this was a terrible experience and expectations were not clear. Order at your own risk. Kitchen Aid is currently running a promotion for Free Installation and haul away. The fine print notes that the service varies by location, which is completely understandable. The problem however is they use the verbiage set in place - meaning to deliberately install structural elements. You can only see the true installation service IF it is available in your area, otherwise it is not clear to you as a customer. Additionally, the promotion also details that they would haul away our old product which they would not as the technicians were not familiar enough with dishwashers to remove the power cable and hose line. My 8-month pregnant wife and I spent 5 minutes on Youtube and figured it out ourselves. No where in the addendum does it say the product would need to be disconnected and when I asked customer service if they would remove our old model, they noted it would cost an additional $59 to perform a service they should have already performed. At no point was reimbursement offered even after inquiring after waiting an hour on hold. Overall, this was a terrible experience and expectations were not clear. Order at your own risk. read more

I'm Sharon and I'm addicted to KitchenAid products. It started with an electric hand mixer, then the Professional Stand Mixer and most recently, the Go Cordless Hand Mixer. Sprinkled throughout those purchases are: various KitchenAid stainless cookware, ice cream bowl attachment, pasta cutter, can openers and cooking tools. I even have vintage Hobart meat grinder that Mark still uses today to make sausage. Talk about a work horse, the meat grinder still works like a charm! To say I love KitchenAid products is an understatement. Now, I have never needed to call on customer service, then again, I seem to have terrific luck with everything I have purchased throughout the years, so no need to inquire or open a claim. I'll report back if anything changes. read more

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We are going to start off saying we bought all matching appliances and spend big money on all black stainless. The problem is our refrigerator. Within a year 2 shelves broke and one drawer. We were able to get drawer replacement after 8 months of waiting but told we couldn't get a shelf because not available. The water in the door works sometimes and now im looking at 2 rust holes through the door. This must be some high quality stainless to rust from the inside out in under 2 years. read more

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I have been a loyal customer service with Kitchenaid for years and decided to purchase new appliances for a kitchen remodel through Kitchenaid.com. Appliances were delivered, no issues. Within a few days after installation, the microwave combo started having power issues where power was continuously interrupted so i would have to reprogram the microwave again. This happened 5 times within a 10 day period. After an inspection of the oven, I discovered the oven had aesthetic defects as the sealant around the door was malformed, causing a weird 2" fat line in the center where too much sealant was added from fabrication. I had finally had time to contact customer service with Kitchenaid.com where the phone call went from bad to worst. Customer service rep, Maya, totally unhelpful. Extremely rude, very unhelpful and accusatory of me trying to get free service on old appliances. After 46 minutes on being on the phone with this rep, I ended up hanging up and recalling in again to get a better representative who was not having a bad day. SO DISAPPOINTED WITH KITCHENAID.COM read more

KitchenAid - Kitchenaid Microwave 2 Days Old! - Appliances Near Me - Benton Harbor, Michigan

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This is for the ones that have waited and saved up for your beautiful KITCHENAID mixer!! I purchase a red older model one first in 2018 and then wanted something newer with the lift!!! So I haven't had my new one for 11/2 yrs yet, and the lever or something broke that lifts the bowl, so I called them to see what they would offer to help a loyal customer that has purchased not 1 but 2 of their $400 plus mixers... Notta.... NOTHING at all. Recommend buy a new one!!! I'm so upset over my 45 years of life I'm spent thousands of dollars on their products and for my adult children as gifts. Well not EVER AGAIN this is ridiculous. I didn't expect a new one even. Just to fix it. Please don't waste time a money on these items there are so many different ones out these days... very disappointing and I loved mine.. tabby8252@icloud.com read more

KitchenAid - This is the one I couldn't wait to get but don't even last 2 yrs!! I use it maybe 2 times a month - Appliances Near Me - Benton Harbor, Michigan

All we have requested is a refund after the dishwasher we purchased was replaced, and the replacement has also required multiple failed repair attempts. At this point, the only resolution being offered is another dishwasher from one of your brand lines. I do not want another product from your company in my home. I have already escalated this through the corporate "Executive" phone line, and I am extremely disappointed that a refund is still being refused. This situation has been ongoing for four months. Since purchasing the dishwasher in February, between the original unit and the replacement, we have had a working dishwasher for a total of approximately two weeks. I have missed work, rearranged my schedule repeatedly, and spent far too much time waiting for technicians and repairs on a brand-new appliance. I have not even pursued additional recourse for the damage your installers caused to my kitchen cabinets. I am simply asking for my money back. The quality of the product and the level of service have been unacceptable. You have likely spent more on technicians, repairs, parts, and shipping than the unit itself is worth. A refund may be a small amount to your company, but to me, it represents hard-earned money spent on a product that has not performed as promised. I am asking your company to do the right thing, stand behind your product, and issue a full refund. read more

I ordered a stand mixer from the Kitchenaid website on 5/29/2026. Received an email order acknowledgement on the same day. Estimated delivery date was 6/8/2026. I checked the order status on 6/8/2026 on the Kitchenaid website which stated "being handled" which was the same status since placing the order. I hope that others placing an order do not have a bad experience as mine. Good Luck! I am considering canceling my order and purchasing a Cuisinart Stand Mixer from Amazon. read more

This is the WORST experience I've ever had with ordering parts. I provided my microwave model and serial number 3 times, and waiting over an for a response to my chat and callback request. I still have not received them and have gone elsewhere. I couldn't even find the phone number of the VP for customer assistance at the national headquarters. I am a physician and have wasted almost 2 hours on my day off. read more

Kitchen Aid's return policy is crap. I am 7 days past due and they won't even work with me on a return. The mixer is in an unopened box and never been out of it. Can't even pay for the shipping to return the mixer, basically they just said I am SOL. Don't think I will order from this company again. I understand missing the policy days but at least could take it back for a restocking fee or something. read more

Made a Huge Mistake in Ordering a Kitchenaid Mixer- I ordered a mixer on the 27th, they charged my AmX for the amount and never acknowledge receiving the order.After hours trying to reach someone on the phone and hours on waiting on the chat someone gave me my order# and tracking number. I still have not received confirmation for order nor am I able to track the order with the number given. They do not respond. They should be up on charges for for not only poor service but no responses. It is now late afternoon on the 30th and still can not find out about this order. I will stop payment with my AmX. Horrible do not order from this company. read more

Kitchen Aid has the worst customer service that I have ever experienced. I have called 8 times, each time I have entered my # for a call back. No call back received, the wait times are 1-2 hours. Chat service does not work. read more

I have been duped into buying Kitchen Aide kitchen appliance packages twice in the past four years do to a rebate program that they falsely advertise and never payout. You got me twice never again. I will say that there quality has gone down significantly in the past few years especially on their refrigerators. read more

I have a 4 yr old slide in ada compliant gas range. i noted a week ago I was intermittently getting cut on the knobs when I adjusted them and noted the chrome overlay finish was cracked and peeling leaving razor sharp edges. I called kitchen aide to report and replace. I explained the controls were causing lacerations on my fingers, I had placed duct tape around them by now, and asked ab replacement. The associate told me they were over $100 per knob plus tax and shipping. I questioned the price, asked regarding the lesser expense on the website and Amazon, and asked if the company would be made aware the knobs were causing injury. He replied, " I've heard about your cut fingers, I don't care, are you ordering the knobs or are you too cheap? ". I asked to speak with his supervisor and he hung up I have pictures of knobs and fingers. read more

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We yook delivery of our range just over two months ago. 3 service calls later and no fix. The temperature is never what you set it at! Food cooks improperly. Then the continous burn off smell and smoke. A 1500$ piece of garbage. Convection smooth top. NEVER buy this brand!! Shopping fir a new range tomorrow. This deserves a class action law suit. read more

Basically no customer service, the phone call forces you to leave a message, the first time I called the return call was 4.5 hours later, which I unfortunately missed, next day left another message, 27 hours later I called again and the automated call said I had previously left a message, and they would return my call. To be continued, the reall issues was this, I emailed regarding propane orifice that I had purchased in preparation of an upcoming order of a Kitchenaid Oven, for $5K. My story, we purchased a Kitchenaid Oven on Sept. 17, 2025 through Best Buy, which at that time had a delivery date of Oct 11, 2025. I wanted to be prepared for the delivery and ordered the propane orifices on Sept 25, 2025. The delivery date for the oven was then rescheduled to Nov 19, 2025, but on Oct 21, 2025, I was told the oven was discontinued, so I canceled my order. On Nov 18th, I emailed that I would like to return the orifices. Their response- Hello, We only have a 30 day return policy, this order is 54 days old. Customer Service I ordered Kitchen aid Parts for a Kitchenaid product which was never delivered. It is still a Kitchenaid problem IMHO. Please refer this to a supervisor, as we feel very poor customer service. Maybe we were lucky to not receive the Kitchenaid product as their customer service is definitely lacking. Sincerely Michelle. read more

KitchenAid - Propane orifices - Appliances Near Me - Benton Harbor, Michigan

I will never again purchase a kitchenaid or whirlpool appliance! Bought a new wall oven/microwave from Lowe's, and right after installation, started having problems with the microwave not working. Lowe's wanted to replace it with a different "lesser" model that did not have half the options as they could not find any in stock at any other Lowe's within 50 miles! So told to contact manufacture. If any of you have tried to get in touch with anyone at kitchenaid, you know how much fun that can be! After 3 days of email attempts, and trying to navigate the their web links and the less than helpful reps telling me to user "troubleshooting ", I was finally able to get a service appointment and was told it would be next Friday, as they are not open on weekends! I arranged my schedule as was told 8am to 5pm! That morning I called the service phone number given and was told it would be the following Friday!! So now I am looking at not being able to use my new appliance going on 3 weeks!! I will never buy anything from Lowe's again and will not even consider looking at another kitchenaid or whirlpool, as they are the same company! I could have saved my money as I needed a new one because my old microwave oboe the oven didn't work! Little did I know I would be back in the same situation so soon!!! After purchasing a $4000 appliance, left with a non working wall ornament!! read more

KitchenAid - Built in oven that will not work, and it is new!!! - Appliances Near Me - Benton Harbor, Michigan

So disappointing. Spent $7500 on all new KitchenAid appliances. The ice in the icemaker turns into a frozen block. The microwave heats the coffee cup so you can't touch it, but the coffee is lukewarm. The dishwasher beeps that it's clean 3 seconds after starting it and keeps on beeping. We purchased an extended warranty on fridge and the range. We scheduled a service call and they were a NO CALL, NO SHOW!!!!!!!!!!!!!! A lot of good a warranty does if they don't show up. Hate that we gave them so much money for this crap! How are they still in business!?!??? read more

Customer Service consists of phone call answer people that have zero knowledge, they just answer calls. I straight out asked one of them to just apologize and couldn't even get that. I have wasted so much time being n hold with absolutely nothing to show for it. 6 weeks of being without a refrigerator is unacceptable. This refrigerator was In my kitchen for 6 months before it quit. I am waiting on a third visit from a "technician" that may or may not fix the problem. Nobody has offered sympathy, concern, urgency or anything that may be construed as true customer service. To say I am done with KitchenAid branded products would be an understatement. read more

if I could leave a zero I would!! I recently purchased a refrigerator. I have had it for approximately 3 months and it completely stopped cooling/freezing!! All of the food inside spoiled. I have reached out to customer service for warranty and have gotten nowhere!! they leep giving me the run around!!! it's been a week with no fridge and no service to repair!! it is completely unacceptable how they have treated me!!spending that kind of money you would think they would have a solution!! I am a single mother of 3 children I can't just go buy another one especially after losing $$$$ in groceries!!! read more

Omg how I've been dreaming of the day when I'd get a kitchenaid. I've just been such a cheapskate every time I went to buy one. I changed my mind, lol. My husband surprised me with this red beauty! I absolutely love it. Yes, it takes up a lot of space, and my kitchen is already small, but it's a lifesaver in the kitchen. Making bread is so much easier. I was making all mine the old school way. With my hands. Lol So needless to say, this machine is going to be well used and loved. The kichenaid is a very well constructed product, and I recommend it to anyone who loves to bake. read more

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KitchenAid makes functional electronics for the home cook and baker. I love the colors. My daughter has the huge mixer with the bowl like the one Tina's husband recently purchased for her. I'm sure she brings it out, uses it, and then puts it away. I'm going to try to get a photo next time I see her. She makes my bran muffins and more baked goods. Hers has been running smoothly for many years. I can only speak for small appliances to base my rating of Four Stars. I don't have the storage space........ read more

KitchenAid - This is the mixer my daughter has used for years. There's a great sale! 03/23/23 - Appliances Near Me - Benton Harbor, Michigan

I am so disappointed with KitchenAid's Customer Service Accessibility. I have a new Microwave which is still under warranty. It was been making a squeaking sound for the past two months. I was trying to get ahold of their customer service department. I called the phone number showing on their web page (see photo), and after waiting 30 minutes on hold, I sent a "chat" with no reply, and sent an email which said they would take 3 days to reply. Finally, after waiting on hold for 50 minutes, someone answered. The person was very apologetic and is sending a repair person this week. I think KitchenAid needs to do a better job of being accessible for issues with their appliances. I would give 5 stars to the Customer Service Rep (Cami from Tennessee), but only 2 stars to the KitchenAid Customer Service Department. read more

KitchenAid - Appliances Near Me - Benton Harbor, Michigan

I ordered a stand mixer on sale from the company's website Sept 9, 25. I received a confirmation, and they accepted payment. I even got a notice it was going to be delivered. I called to check on when it might show up and was told it could not be shipped from the warehouse it was in. (I have made four calls to customer service which takes FOREVER to get through.) They told me to check on Sept 23, and if it hadn't moved I would be sent another one. I called back and was told another would be sent. I got another order number (which, like the first, can't be tracked for some reason) Today Sept 29, I received a refund with no explanation. Why can't I buy this mixer? I guess they don't want to honor the sale price? Won't deal with Kitchenaid again. Calls took forever for answer, (one never did call back) they flat out lied to me. read more

This was by far my worst online shopping experience. I made a return over 30 days ago and haven't received a refund yet. Every time I call, they give me a different phone number and never resolve the issue. They tell me that the credit has already been made to PayPal, but no one can find it, I was left without the product and without the money. I don't recommend this to anyone!! Be careful! read more

Terrible customer service! Fridge just arrived...brand new and missing two shelves.... not drawers - just shelves! I spent over an hour on the phone pleading and arguing for them to make it right. At the end they agreed as a "courtesy" to send me the parts I had already paid for and noting "no further parts will be sent!" Wait! What? I had JUST BOUGHT the extended warranty upon registering the product with kitchenAid that it would cover ANY situation with no argument or out of pocket!! I have an entire kitchen of matching appliances. This has me feeling like this may be my LAST purchase to a company who does not honor there word, stand behind their customers (good customer service) and makes you fight to get what was rightfully already part of your purchase!! read more

KitchenAid - They actually made me take this photo to PROVE the shelves were missing!! - Appliances Near Me - Benton Harbor, Michigan

Bought a Kitchenaid commercial stand mixer in 2021. A little over a year later the attachment place fell into pieces and after speaking to customer service, they sent me a new machine (uppon return of the old one). Today, the same machine is making a loud noise and some metal parts are falling from the inside part into the bowl. Contacted customer service again, shared I barelly use it at home and they told me my manufactoring warranty expired 7 months ago on Oct 2024. Come on!!! Unfortunately I am stuck with a $900 product that has a manufacture malfunction (I barelly used it!!) and all they did was offer me a discount to purchase a new machine. I guess they mixers dont last nearly as long as my mother's or mother-in-law, which still work perfect even after 25yrs. Thats very unfortunate!!! read more

had a item in my cart with a discount code green20 then when I got my email the 20 was never taken. then was told cant cancel the order

Bought a Kitchenaide dishwasher on 08/12/22. It has a stainless steel exterior. There is a vent in the upper left corner of the unit and it is showing rust damage. I wrote Kitchenaide about the issue asking if they knew why this was occuring and if there was a possible solution. Received a form letter telling me to go to a FAQ section on their website. Totally useless. Then I wrote the CEO of the company asking the same questions. No response whatsoever. Kitchenaide seems to be a fairly good piece of equipment but their customer service is non-existent. I don't care how good a unit is, if there is no service to backup the quality, there is no way you are getting a good deal. read more

KitchenAid - Rust along the top of the vent. - Appliances Near Me - Benton Harbor, Michigan

0 stars if possible for both the product and customer service. Purchased a brand-new Kitchenaid refrigerator (~$3K, ice in door, french door model). After using it for 5 days, we accidentally left the freezer door slightly ajar for about 30 minutes. This was enough to cause the fan to build up with ice, stop the freezer from getting cold, and the ice maker from working. The fan got really loud as a result, so loud you couldn't even have a conversation in the kitchen. Plus, all of the food in our freezer spoiled, and the freezer never got back up to temperature. Kitchenaid sent out a technician because it was under warranty. The technician said Kitchenaid should replace rather than repair the fridge because it broke so easily. With this info, we placed multiple calls to Kitchenaid to get it taken care of. Each call took about one hour, and we got the runaround each time, e.g. they needed to talk to the technician, they were unable to talk to the technician, they didn't want to talk to the technician and we would need to call them directly, the technician's number was not working... Overall, this has been an extremely frustrating process that we are still dealing with. Kitchenaid customer service people are rude, put you on hold multiple times, and do the LEAST possible to be helpful. I will be staying away from their major appliances in the future as this has been the worst experience in purchasing an expensive appliance. read more

I purchased a refurbished food chopper on the KitchenAid site. The photo and description indicate a drizzle lid, which is what I want/need. When my chopper arrived, the part number was the same, but no drizzle basin in the lid. I called and they said the drizzle lid was on backorder. They placed an order for the correct lid. I called after a while and was told wait, still on backorder. After 3 months, I called and they decided to cancel the lid order and send me the correct chopper. It arrived with same, smooth lid. No basin. I called. They now say, "We don't guarantee that what you read and see on our site is what you're going to get. (The site still has the photo and description indicating the chopper has a drizzle basin lid.) And, "you're outside of the return window. We will give you a KitchenAid online store credit, but no refund." How can that be right? I called back to discuss with another customer service agent and was told the same thing. I will NOT buy KitchenAid again read more

Total zero. New fridge under warranty. Six plus weeks with no refrigerator. Back ordered parts. Spent 4 hours with CS. Hold 2;45 min first x. 33 min 2nd, now at 1:05 min today. The poor product and no CS is indefensible. I'd like to haul this $4K piece of crap to corporate headquarters with a large sledgehammer and destroy it in their lobby. read more

Worst Company Ever!! Repeated Failures and No Accountability from KitchenAid Extremely disappointed with KitchenAid/Whirlpool. I bought a refrigerator that started having mechanical issues within the first 4 months. Since April 2024, KitchenAid/Whirlpool sent a technician EIGHT times to repair the same exact issue. It was never resolved. Now, instead of replacing the clearly defective unit, they've let the warranty run out and are offering to sell me another appliance at a "discounted" rate. Seriously? After eight failed repairs and months of inconvenience, they want me to spend more money with them? This whole experience has been frustrating and exhausting. KitchenAid products might look nice, but the quality and customer service have been a total letdown. I expected better--and I want others to think twice before buying from them. I want a proper resolution: REPLACE THE UNIT! read more

If I could give Kitchen Aid a zero, I would I purchased a new refrigerator in April 2024 had it installed have had nothing but problems with it ever since making noise not making ice, not cooling and The list goes on....and that's just talking about the first year. I had the repair company out probably five or six times in that first year each time they couldn't figure it out what was causing the problem they finally replaced the icemaker and it stopped the noise for about three months and then it started up . now going into the second year same thing After we all suffered from stomach viruses and diarrhea over a months time, that was in August 2025. I turned in another Repair request only for the repairman to come out and say I wouldn't need anything in that refrigerator. It's not cold enough... I told him that's what I've been saying for the past year. I tried to locate a number for Kitchen Aid's main office to complain but to no avail every number I called every avenue I tried to take it did not work after eight hours of being on hold on three different phone calls I gave up. They do not take calls. They only refer you to their in warranty and out of warranty specialist to them refers you to a repair person. This has been the most aggravating situation that I've ever had. I have bought nothing but KitchenAid for the past several times I needed to purchase appliances, but with the lack of customer service the lack of responsibility and spending over $7000 for a refrigerator and not to even be acknowledged I feel that Kitchen Aid doesn't need to improve. They need to shut their doors. About a month ago, I needed another appliance. I went with LG so far so good no problems no hassles no nothing Kitchen Aid. You can stick it in your ear because you have gotten too big for your own good and you forgot the little man that got you there The one thing in the world that I hate is a large company that doesn't have good customer service someone that cares about you as an individual that will extend the grace if only as a thank you for buying their product in a time of need when you need it the most I hope that Kitchen Aid reads this... Probably not because they don't care if I could put this refrigerator out on the street I would read more