I contacted the Kohler Experience Center in Culver City asking about my in-wall tank and toilet…read moresetup. Alicia took the time to really understand my situation - she called the warranty department on my behalf, helped me investigate which products were compatible, and tracked down the part I needed to order. She was knowledgable, friendly, and thorough. What stood out was how helpful she was and her willingness to go above-and-beyond. She researched compatibility across different Kohler products, got the warranty team involved when we needed answers, and stayed with it until we had the right part ordered. I've dealt with a lot of vendors during my remodel and this was hands down the best experience. Definitely ask for Alicia.

Came in on a Sunday to look at the shower systems. What a beautiful showroom!…read more I was greeted by Ozzy when I walked in. He was really nice and helpful. He showed me all the different options and their functions, including the awesome demo station where he was able to show me the pressure and functions in person which I thought was great! That's really nice that they have that in the showroom. Ozzy is very knowledgeable and he provided great customer service! Some of the pieces are not cheap but they offer a lifetime warranty which we really love. There were so many beautiful items to see and choose from. I also like the fact that you can mix a match faucet and knobs, etc. What a fun store!

This is my go-to gift shop in town. The selection is beautifully curated, thoughtful without…read morefeeling generic, and I've genuinely never left disappointed. The owner is incredibly intuitive, and has an amazing eye. I always ask for her advice, and she somehow always points me to the right gift for the right person. It makes gift-buying feel effortless and actually enjoyable. If you want something meaningful and well chosen, this is the place.

Amazing stuff! Stopped in for a small kids gift and ended up getting myself a bunch of things as…read morewell. Amazing selection, very well curated, and staff was very helpful and knowledgeable. Highly recommended!!

Ezra is really helpfull, Great service!read more

Ezra was really helpful when I came in to buy a wall hung toilet tank. He had the product in stock…read moreand gave me a great price for it. They have many different products on display in their showroom. I would recommend EZ.

I purchased a custom door sweep from Jack at Design hardware. The sweep was faulty. I paid someone…read more$200 to install it and It didn't function properly. I sent a video and Jack but he was quick to assume we didn't install it properly and said since it's custom no refund. I emailed him three times since and he didn't respond. I have software that tracked that he opened but emails. Bad business. I hate to give bad reviews but I feel scammed and would not ever work with this company again.

Classic to modern to castle like hardware. Bath & kitchen hardware too. Great prices. Custom orders…read moreavailable Speak to Otto or Jack. Great customer service. Been using for yrs with our big jobs

Michelle Clark is the star of this company. Very professional and knowledgeable, she kept us…read moreinformed every step of the way. Her selection of sub contractors was superb. We loved everyone who came to our home. She gave us a projected time from demo to completion and it was completed a day early. . No upsells, no surprises and no nonsense. Loved working with Michelle kudos for a job well done!

Great work here. Michael was a pro and stood by his word. Happy to have worked with them and…read morerecommend them to do kitchen or bathroom work. Thank you all.

Our freezer suddenly stopped working and we needed to purchase a new one immediately. We also had…read morean old refrigerator and figured we should replace both at the same time. We called a number of local sellers but none had inventory on the subzero refrigerator and freezer that we were looking to get. We contacted Bay Cities and they said that they had both the subzero refrigerator and freezer in stock. Our salesperson Ryan did a fantastic job explaining the features of both items and letting me know what was required to install them into our kitchen. They worked around my challenging schedule to deliver them quickly to us. The delivery team was patient, diligent, and outstanding. They worked with us to ensure that we were satisfied with not just the function of the refrigerator and freezer, but also the appearance in our kitchen. I highly recommend Bay Cities for your appliance needs. They have been wonderful to work with and I look forward to purchasing from them again in the near future.

terrible place. bought an expensive wolf microwave. came in non working, from the factory. refused…read moreto take it and give credit. told me to contact authorized service. i did. service not have spare parts and not able to fix. told me to contact the manufacturer. i did. they wrote to that will bring a check and pick up the unit. it has been a month, and nothing.

A Dedicated Design and Fabrication Team Producing Top Tier Custom Work... I wouldn't go anywhere…read moreelse for any of my projects.

I can't say enough great things about Bradco! There are a lot of companies selling cabinets, but…read morenot many like Bradco. They take on and manage the project with detail, care and communication. It's rare to find a company that sells a great product, and offers a phenominal service to come along with it.

I have experienced the most worst customer service from Koren Chavez. I went into the store to get…read morea shower handheld, which I thought would be simple enough. However, trying to communicate with her via phone and email has proven to be extremely difficult. She doesn't follow through and ordering a part seems to be impossible because she says she will send me photos and prices but never follows through. All I want is to pay for the part needed so that I can purchase a new shower handheld... And it's been weeks and Koren has been extremely unhelpful. I would like to work with someone else to get my needs met.

Wide range of simply amazing tile and cabinetry options. David's sales help was immeasurably…read morevaluably. Five star in every aspect from initial visit to project completion...warehouse as well.