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    Kitchen Factory Newark

    4.8 (4 reviews)
    Closed 9:30 am - 2:00 pm

    Services - Kitchen Factory Newark

    Custom cabinet construction

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    Artistic Stone - New countertop and sink

    Artistic Stone

    (25 reviews)

    $$

    Ok bottom line - call them. Period end of discussion. Even if you are in NYC like we are!…read more Roger and his team are the only people I will recommend without reservation from our renovation. There work was careful, extraordinary, fast and beyond reasonably priced. They not only made us a great counter and backsplash they installed it with ease. The difficulty of our space is there isn't a flat or straight wall in our 1929 apartment. These guys cut a piece of stone perfectly for us. From initial conversation to measurements to two installs within one week (first counter then the backsplash) these guys were easy to deal with. Roger is great, his office staff quick to respond and clearly one of the best decisions of this whole process to use him! Good? Call him - NOW!

    We had a deeply disappointing experience with Artistic Stone and, based on that experience, cannot…read morerecommend them. We hired Artistic Stone to replace our kitchen countertops and fireplace hearth with quartz and chose to extend the quartz up the kitchen walls for a seamless backsplash. To prepare, we removed our existing white subway tile. Although our installation was already delayed due to an "installer emergency," the situation worsened on installation day. Three of the four pieces arrived cut incorrectly, leaving large, noticeable gaps around the fireplace and along the kitchen walls. The installers attempted to persuade us to accept the pieces as they were, which was unacceptable given the cost of the project. After they contacted their team, they attributed the mistakes to their templating software and accepted no responsibility. That same day--for the very first time--we were informed that our cabinet trim would have to be removed for the quartz backsplash to be installed, as they were unwilling to cut around it. This had not been mentioned at any point during six weeks of communication or even during the in‑home templating appointment just a week and a half earlier. Because removing the trim risked damaging our cabinets (which were glued and screwed together), we had no choice but to abandon the quartz backsplash plan entirely and reinstall subway tile--bringing us back to our original setup at roughly twice the cost, which we had to arrange ourselves. When we attempted to speak to the owner about these issues, we were told he was "off the grid." When he eventually called from a blocked number, he did not provide his name. When we requested compensation for the incorrect cuts, delays, and added expenses, we were told they were already "eating the cost" of recutting the pieces--even though the mistakes were theirs alone. After several days of back‑and‑forth, the only concession offered was a minimal discount of a few hundred dollars, despite our paying nearly $13,000. We were initially told the process from templating to installation would take 4-6 business days. Instead, it extended beyond two weeks, and we were forced to move into our new home with no backsplash, no sink, and no functioning cooktop. In our opinion, Artistic Stone was disorganized, unprofessional, and unwilling to take responsibility for their errors. Communication was poor, the mistakes were substantial, and the resolution offered was inadequate. We do not take leaving a negative review lightly, but given the significant investment of time, money, and stress involved, we feel it is necessary to share our experience.

    Kuche+Cucina - Gray kitchen design, in Livingston, NJ by Kuche Cucina

    Kuche+Cucina

    (13 reviews)

    $$

    6 or so years ago I purchased my kitchen cabinets from Kuche+Cucina - along with the general design…read more[and quite a bit of custom fabrication]. I am still ecstatic about the result -- I mean like I still smile every time I walk into the kitchen and open the fridge door!! Fast forward to Thanksgiving 2022... 4 year old grandson decides to throw something and dented the kick panel under the refrigerator. I was really something rather minor... but my OCD was kicking in big time, so I gave Rissa a call and she sorted it out... and I mean WAY over and above sorted it out. I have rarely ever been as happy with a vendor / provider -- while I had expected the worst, it was very much the opposite -- they have not yet invented words to describe how much I think this firm has some of the best "after sale support" [and we're talking a LOT of years past the actual sale!!]. While I doubt I'll be replacing a kitchen again anytime soon... if anyone ever asks me for a recommendation, there will be zero hesitation on this recommendation.

    We worked with Kuche + Cucina for a kitchen remodel in Manhattan and also worked with another…read morerenovation group for the rest of the apartment. We really enjoyed working with Carmi to establish the design and that process was very painless and flexible. We were set to start on renovations in early 2020 however with COVID, we had to delay our renovations due to the building's policy. Kuche+Cucina was super understanding and held our cabinets for us until we were ready and felt comfortable with proceeding with renovations given the circumstances. However, the main reason that this is a 3 star review is that we definitely had some issues working with the renovation coordinator. Though I think we were all in unfamiliar waters with the pandemic I definitely felt like there were quite a few times when the ball was dropped on their side. For example we weren't told in advance that our contractor would need to move certain outlets in order for the cabinets to be installed even though we had asked explicitly beforehand if there was anything that needed to be done in advance. This caused delays in the whole process and required the other renovation company to schedule last minute changes around them which luckily they had no issue with. There were also multiple times that we were asked for information in an urgent manner that we had already provided prior which made the process quite stressful. In addition it seemed like coordination between Kuche+Cucina and the actual workers was a bit messy and just confusing in general. We would be asked one thing by the workers and be told by Kuche+Cucina to just not worry about it. But then later it would come up as a last minute problem and Kuche+Cucina seemed just as confused as we were and said that this was an issue with the contractors rather than take responsibility for their poor communication with their contractors. I expected a profession kitchen renovation company to be more organized especially for a relatively straightforward cabinet installation. Some requests were also totally ignored. For example, we requested that a soap dispenser hole be made in the countertop we ordered and received confirmation from the group but no hole was ever made. It's not really a huge deal to us but it's definitely just one example of many small communication issues that we had with Kuche+Cucina and the communication between them and their contractors. Meanwhile the other renovation company that we worked with for the rest of the apartment work was super communicative and easy to work with even when we hit unexpected road bumps. Since all this occurred during an unprecedented pandemic I would take our experience with a grain of salt but we probably wouldn't choose to work with Kuche+Cucina in the future.

    Kitchen Factory Newark - kitchenandbath - Updated May 2026

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