I called this company on June 22nd for an quote on repairs I was looking into. They quickly…read morescheduled me Thursday June 25th for 2-5pm. The day they were supposed to arrive they called me 2:12pm try to reschedule with no room for compromise. I needed these quote by Friday. Begins telling me they wouldn't even have the quote until next Tuesday. Completely unprofessional business, I even called off work to uphold them to the promise of fulfilling what they advised!! I guess integrity is not a part of this business standards

What a fantastic and quick turn around this company did!! We…read morehad a leaky kitchen sink and it turned out we had a faucet that was known to have problems. They came out Thursday to check in it and Friday at 12, they had a new one out in. I am wowed by their speed and professionalism.

Professional group of individuals, worth the price and helpful with the overwhelming amount of…read morechoices that need to be made when conducting a renovation.

Never judge a book by its cover! My husband was dressed pretty poorly as we were planning on…read morepainting our bathroom when we decided we would just remodel the whole thing. We took a drive up to KSI in Brighton. We were greeted with a bad attitude and informed a "bathroom remodel would be 10-15k." The attitude of *pff you can't afford it* angered and frustrated my husband who walked out the door. You lost that sale today. Money was not the issue. Your saleswoman was! We watched another better dressed couple setting up their estimate but we were unwelcome because we apparently weren't wearing the right clothes. Sad.

Called and asked them to come over and give me an estimate on a bathroom project. The person that…read moredoes estimates wasn't available so they took my number and said he would call me back. Three days later still had not gotten a return phone call so I called him back. We scheduled a time for him to come over and as soon as he walked in immediately tried to start up selling me from what I originally asked for. I told him I wanted to stick with the original plan. He finished his measurements and said he would send me an estimate within a week. That was four weeks ago and I've never heard a single thing since. Contacted Volkman kitchen and bath in Wauseon and have things set up. It's going to be a $4000 project. Must be nice that a $4000 project isn't even worth a return phone call. Interesting how some of these people are skilled at what they do but have no business sense.

From the owner: Kitchen Center & Baths has been serving the Defiance, Ohio area for over 40 years. We offer kitchen…read moreremodeling, bath remodeling, installing custom cabinetry and much more. Our knowledgeable team and support staff will design and install your dream kitchen or bath project from top to bottom. We also do wet bars and entertainment centers. We offer a prestigious line of cabinets, countertops and plumbing fixtures to complete your project. Stop in and see our newly remodeled showroom.

I had a much different experience (thus far) than some of the others like Sheryl that posted…read moreearlier. I went in this last Saturday with my measurements, but too was quickly greeted and explained to the process of how it works. They even gave me a sheet of a timeline--each step of the process is clearly mapped out for you! I'm a very busy person and work a LOT, so I immediately loved that. This is not Home Depot, so the designers are not hourly employees and are VERY busy (especially on Saturday) when people stray in to browse and the designers are busy with their appointments. They're more than happy to allow people to browse, but don't expect a lot of help with pricing questions.. However, I DID get a lot of help! Both of the receptionists came over and talked to us and showed us many of the different cabinet features, granite and finishes that they loved and were the top sellers.. Both women even gave us a list of the vendors they work with.. That was VERY helpful as we stopped by a couple places after. I was so frazzled on Saturday, I wish I remembered their names because they were excellent and went above and beyond and deserve a proper shout out! After talking to both of these nice women for a minute, I assumed they were designers that had a little extra free time. Nope! But they knew their stuff.. If you're wanting to discuss pricing and go over finishes, you have to make an appointment.. but even though I didn't have one, I was more than happy to schedule one and come back next week. I'm going to be investing a lot of money--I really liked that they are smart too and don't just run around wasting their time with every person that walks through their door that is only half serious and not ready to start their project now (like I am). I've worked in a similar industry most of my life and chasing around people that want to dream shop is EXHAUSTING, especially when you have ready and willing people that NEED to get their project done right away, but can't because of time wasters. Lastly, after we left the showroom, we went to one of their preferred flooring company in Livonia. I was blown away by the selection. They have a designated employee that works there on certain days that handles KSI people. He was not there, and the other guy that greeted us showed us around and answered so many questions for us even though he knew at that point he heard KSI he wasn't going to get a commission. I loved that. People that genuinely care! I asked him to honestly tell me, is it worth if couple extra bucks to work with KSI. He said that actually, you end up spending just as much working with KSI than any contractor you would find on your own. The people they have contracted don't fuck around--because KSI will cut them off. They know this.. Also, KSI gets big discounts from all of their vendors.. Plus, the designers coordinate everything. A lot of their vendors only work with designers so you get discounted pricing already because they order in bulk. If this guy who is commission based only cared about his paycheck, he would have lied to me and told me they were horrible to work with and encouraged me to do my floors first, which is a bad idea and he didn't. Instead, he escorted us around their massive warehouse and explained all the flooring options. Looking very forward to working with this company!

Go somewhere else. Overpriced, underpaid workers, shotty work and the amount of damages on projects…read moreis out of this world. Some jobs while I was working there would trail into 3-4 years till completed. People to blame for this dumpster fire is ownership and management. KSI used to stand on good principles.

This is a gem of a place. They will come out and give you in home estimates, bringing samples so…read moreyou can see if you can live with it before you buy. The store is well laid out and the staff knows their product. Lori, not sure how she spells her name, was really friendly and helped educate us on carpet types even after we told her we where just looking. She wanted to make sure that as we informed at what we were looking at, plus the history of the why people use certain fibers. I am an out of town guest of a local Michigander and I really felt comfortable here.

Worst experience I have ever had with a store. Susan would not follow up, said things were ordered…read morewhen they were not ordered. Shockingly poor service. I don't know how they stay in business.