Recently I gave this company a three star rating. Six months later I've still not heard back from them regarding replacing my broken tile which they promised to do. When they saw I had given them a three star rating they contacted me concerning replacing the broken tiles. They have claimed that the reason they didn't replace the tiles was because they could not find more of the same; I then told them I had several of the tiles here which they could use and the response was "well if you would've told us that, it would've made a difference." They asked me if I would change my rating on YELP to a higher rating and left me with the impression that if I did not change the rating, they wouldn't come out to fix it. Well point proven-- I refused to change my rating based on the customer Service, and it's now been at least six months and they have not even attempted to contact me to fix my cracked tile. Well their wish has been granted, I am changing my rating to a one star. At this point, I do not want them to come to my house to repair it. I do not want them to ever step foot in my house again. They been rude to me over the phone, and what does it tell you when they will only come and make a repair if someone changes their review of them. Enough said. I am done with them. read more