I've read all the reviews and want to respond with our own experience. I found Springs Granite through Facebook. The owner Tim was quick to respond, and we spent some time with him at his business location. He is not a salesperson, and he admits that. Did everything go perfectly? No...fault occurred on both sides. Tim and I worked together to get everything straightened out. The slab we initially agreed on ended up not being big enough for our job. Thanksgiving interrupted the timing of getting the measurements done. He worried a bigger slab may not be big enough. His team was able to milk the new slab to get all the pieces needed. His office and business aren't set up like big businesses are. It's a small business trying to make ends meet. Did we get a professional invoice? No. Was I comfortable with everything? No. I went into the deal unsure, but we wanted to give Tim and his business a chance. Adrian and Roberto installed the counters today and we couldn't be more pleased with how it turned out. Adrian said Tim would get back to us for payment due, which he did a couple hours later. We appreciated he wasn't pushy and be like a used car salesman. He didn't twist any arms to get the sale. No BS to deal with. Tim could be more business savvy, but the bottom line is that we are extremely satisfied with the job he and his team did. The results are great, and we would recommend Springs Granite to our family and friends. read more

Springs Granite - Countertop Installation Near Me - Colorado Springs, Colorado

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1st of all, Tim is really good about telling you what you want to hear, but he never follows through with anything and you end up bugging him over and over to get your project going. His shop is a hole in the wall and has no modern machinery. Wife and I hired him as he was a bit cheaper than real stone shops. What a mistake as wife took me to a shop that wasnt his and I thought it was... oooops. Finally got our counters in after 3 months of lies and no contact by tim. Go elseware. read more

Highly recommend! Tim was great to work with. I saved a couple thousand dollars compared to other granite quotes received. The installer was in time and hard working. My kitchen is upgraded from Formica. Will look better after backsplash is tiled. read more

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I wouldn't even give a one star if I could but alas that is not possible. Communication has been extremely painful dealing with this. I am a single woman trying to remodel my bathroom and kitchen, thankfully I did not provide a deposit to Tim for my kitchen however he did receive a large amount for the bathroom countertop. It appears from others complaints that this is a historical issue with him. Little to no responses, lack of communication or urgency to reply, and now he is trying to tell me I'm going to have to wait 30-60 MORE DAYS to receive a refund. I have an email out to a detective at Springs PD to see if I can file fraud charges since as of now it's 2 1/2 months that he's been paid for work he has not even started. Why is that? BECAUSE HE CAN"T RESPOND TO SIMPLE REQUESTS. I have asked numerous times for a total cost, an installation date and if he knows where the sink placement is and I've not received an actual answer to any of those. He seems to dance around the question. I wanted a certain color and initially the photo he sent appeared to be close enough and then all of a sudden he sends me pics of other options, none of which I want. Now that I'm asking for a refund he is trying to tell me he has the exact color that I wanted, when the F did that happen. Never once communicated that with me. I will also be reaching out to the attorney general per my uncle who is a lawyer in another state, filing all the negative reviews possible - google, BBB etc. This is TERRIBLE business practice. Not only that I have stated NUMEROUS times in the last month or so I want a refund and he keeps offering to do the job. At this point and time I would rather do business with a toddler because that's about the same communication I have received. DO NOT USE TIM HE IS A TERRIBLE BUSINESS OPERATOR !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Buyer Beware. I dodged a bullet after the owner asked for 75% down I looked at the reviews and asked about the past customer experiences and he informed me he doesn't care what his past customers think. Then proceeded to show his true colors. Save your time and dont get sucked into this joker. read more

Do not pay these guys first an Z ex d until everything is completely finished or it won't get done. I'm still waiting on their word to come put holes in some granite they promised to do. They put no soap holes for the soap dispensary read more

Springs Granite stands out for its excellent product quality, extensive selection, and outstanding customer service. Whether you're looking to upgrade your kitchen countertops or enhance a commercial space, Springs Granite is a trusted and reliable choice for all your granite needs. read more

Springs Granite - Countertop Installation Near Me - Colorado Springs, Colorado

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Juan and Tim are an excellent, under rated duo. They did a great complete job on my kitchen counters. Their granite work is top notch. From templating through to the install day read more

Do not use. Everything was a mess from scheduling, stone prep, communication, to installation. Owner would not acknowledge Poor craftmenship and said had to do with stone imperfection but photos clearly show a job that was poorly done. read more

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Juana and Tim provide an amazing service for Colorado Springs.My santana 3cm granite countertops are stunning.

Where do I count the ways? I'm not going to write our long list of reasons, dates, amounts, etc. We did give the owner the opportunity to satisfy our complaints before writing this review as we don't like giving bad reviews - all to no avail and just received more excuses. So, we feel it's necessary to warn people who go off reviews when spending on an expensive upgrade in your home. Save yourself the headache and pay a bit more and go elsewhere. Similar to other complaints, we had almost mirrored issues. We did receive a better price than anyone in town and the initial business dealings were fantastic! We were sold and convinced we hired the right company! However, after a 75% deposit expect very little communication, no return calls/texts, lack of attention to detail, excuses, delays, forgetfulness, defensiveness and limited experience running a business. My fault for not doing my diligence and checking the BBB first. I figured a 4.1 Google rating was good, but the BBB shows a 67% Business Reply Rating and a "C" overall-rating which sadly is what we received over 3.5 months. read more

I had Springs Granite do my countertops maybe 6 months ago. The guy in charge continuously yelled at the helper and it was very uncomfortable. They cut my cabinets in 2 places, they did nothing to repair it even after many calls to Tim. They did a very poor job of grouting. I've asked Tim numerous times to come finish and repair but as of now, he has not shown up. I have given Tim many opportunities to make this right and he has not done it. He is a nice guy but I recommend you shop around before calling this company. read more

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Please, DO NOT USE THIS BUSINESS. Tim, the owner is not a good businessman. He is a nice guy, but bad to do business with. We went to his office to meet up with him and inquire about countertops. He was very nice, talked a lot. Helped us with pricing. Suggested a couple countertops. Told me to take some samples home and think about it. Told us we had to put a down payment to start the process. Wish I had thought about that before I jumped into it, that's my own mistake. Looked around and decided on a slab. These were purely off photos that he sent me. When I told him one I liked, he sent me a pic of the slab at the warehouse. It was nothing like what I selected. I sent him the picture back of what I wanted. We went around and around trying to find a slab I liked. Once I finally found one, I asked to see pics from warehouse. He couldn't produce that. I told him I was willing to go to denver to look at the warwhouse and choose one right then. He told me he had the one I wanted reserved, after I continuously messaged him until he answered. He told me I might need two, but believed I would only need one for my homes project. Once slab was delivered, I was able to tell right away that it was not enough for my kitchen, when we were doing my bathrooms and kitchen counters, so I'd have to buy another slab. I told him he had the measurements and could have known for sure that one slab wasn't enough. I explained I would only pay for what is needed for my bathrooms, since that was part of the project and those counters would fit on the slab delivered. I explained ill pay for that job and that job only and i expect the refund of the difference. He refuses to respond to that request and continues to tell me I can go to the link and pay for another slab. He is downright the worst businessman I have ever worked with. Read his reviews and steer clear so you don't lose out on money. ​ read more

I found this company on FB Marketplace. My husband and I drove down to look at granite vanity tops. We found a piece we liked and ordered that with 2 sinks while we were on site. Tim, the owner texted and asked if I wanted 1 or 2 sinks. I reminded him I ordered 2 - Tim says, oh, that's an additional cost! No, we agreed on a price while there!!! Then, the day of install the crew showed up early, after I gave a time I could get there. They were rude and unprofessional! They rushed, were sloppy and never asked if I wanted holes for a single faucet or three. They tried to get me to pay them and not Springs Granite. Very shady! I wrote the check for the remainder fee directly to Springs Granite. The install crew rushed out! After they were gone I noticed a single hole was drilled for each sink - I thought, I can work with that. However!!!!!! The sink was more than an inch off and did not line up with the faucet hole! And there was glue everywhere - sloppy and messy! I have called, texted and had my hubby text to ask for this to be fixed! Tim's only response was to send a weird diagram that says it's industry standard for the hole to be an inch off ! Our general contractor - fully vetted and 5 star contractor said terrible job! His recommendation was for me to turn Tim into the BBB and post reviews since he will not make this right! I've asked our contractor to fix it for me since we need the sink. This will cost me another $300 after I spent $800 on the vanity top already! Very unprofessional. Take your business elsewhere! I just paid my contractor $300 to fix this company's mistake. I'm thinking of sending them the bill!!!! read more

We had Springs Granite do our kitchen counter tops. The project came in on time and on budget! I glitch, do to communication. The communication throughout the job was just ok, or they would have received 5 stars. My countertops are quite beautiful. :) read more

Countertop turned out great. Fast install, less than 1 week from contacting him I had granite in my wash room. the installers used undermount sink clips, and did a great job without any blemishes. read more

I was referred to Tim by a contractor. He came out and did measurements with a template and made a rough appointment for installation. Luckily I texted him the day before and they had wanted to come out the next day for install. Luckily that worked for us and I was trying to be flexible. The day of the install came and the guys came out. They installed quickly. However, I wasn't really down near our kitchen because of the smell of the adhesive or whatever they use. So after my husband gave them the final check and they left we went down to look at it, which in hindsight I obviously should have done sooner. There was a gap along one of the walls in the kitchen that started in the corner and went all the way down and ended up being half an inch. My backsplash wouldn't be able to cover that kind of gap. When I looked at the install of the undermount sink, there was also no brackets on the back side. I texted Tim the next day to ask about it and he said he would forward the information and have them come look at it. I never received any information back so once a week for the next 6 weeks or so I would text him to see if they were able to come look at it or what the resolution should be. I finally called and he said he would have the installer call me. When the installer did call me, he asked for the pictures that I had already sent Tim. So I texted him those pictures. Then he accused me of waiting so long to even complain about the work which isn't true. I still have the text messages on my phone of our communication. So although the business started out well with us, it did not end well. I still have yet to hear from anyone about any sort of resolution or even having them come to look at it. I was very disappointed in the lack of communication after the product was installed when we had a problem. I'm willing to update this review if we ever hear from anyone. read more

My daughter loves her new kitchen counter tops that Tom Wooldridge completed in a timely matter for me to give her as a Christmas gift. He was always available to speak to by phone, and negotiate a price that fit our budget. Tim kept every appointment and arrived on time ready to get the job done. This gentleman gets my vote of approval! Thank you Tim! read more

We have had very good results from Springs Granite. We got our entire beautiful kitchen countertop from them of Calcutta Quartz and just got a beautiful bathroom granite countertop for our guest bathroom. We would recommend them to take on your countertop projects as well. The bathroom countertop took only 1 day and was about 1/2 of the price of the other bids we received. read more

We used Springs Granite for a small L shaped granite counter top for our basement kitchenette. Response time was always prompt & friendly. Good competitive pricing as well. We were happy they had several remnants to look at since we had a small project. We found a granite we loved & they came out the next day to do the template & the next week installed our counter top. We are happy with our finished product & would use Tim & team again. read more

Very shady business practices! Would definitely not recommend this business! I was ripped off by the owner for an extra $120 above our contracted price and not even informed ahead of time that he was overcharging me, or why. I found out later on my own in reviewing the contract. Tim tried to slip it by me and hoped I wouldn't notice. Run, don't walk away from these people! read more

Love Springs Granite and the team over there! Highly recommend checking them out for great prices on countertops!! Won't be disappointed