BUYER BEWARE We…read morepurchased a $2,300 refrigerator from Cabin Hill, our 4th appliance from them in about 6 months. We chose this long-standing, locally owned business because we believed we would receive reliable service and accountability. We also purchased the extended warranty on every appliance we've bought there. We were sold a defective product. Just over a year in, the freezer failed. We are now over two weeks without a functioning refrigerator, including through Thanksgiving. We lost hundreds of dollars in food and had to cancel holiday plans with our family and grandkids. The service technician spent over an hour diagnosing the issue and informed us that we had one of the most serious problems a fridge can have: a refrigerant leak, which rendered both the freezer and refrigerator unusable. We were told the repair would take nearly a full day and had to wait over a week for the appointment. After over 5 hours of work during the repair we were suddenly told that the refrigerator could not be fixed and we would need a full replacement. This was especially frustrating because just an hour earlier we were told that everything looked good and the repair would be finished soon. Instead, they said GE, not Cabin Hill, would be handling the replacement process. We didn't buy from GE; we bought from a local store expecting local support from their in-house service department. That expectation was a major factor in choosing this supposedly "mom and pop," 100-year-old business. What happened next was even more disappointing. I called today to speak to an owner, hoping that someone with actual decision-making authority might help our family. I was told an owner would return the call. After hearing nothing for 3 hours, I called again and was told the owners are never there. I was then transferred to a supervisor, who later identified himself as the highest-ranking employee on site. This supervisor was dismissive, offered no empathy, and provided no solutions. He repeatedly talked over me, refused to provide his manager's contact information, and would not pass our concerns to anyone above him. He hung up on me three times. I never yelled or swore; I was simply trying to get help. Am I frustrated? Yes. Did the arrogance, disrespectful tone towards a woman, and abrupt hang-ups escalate that frustration? Absolutely. We now have: A barely one-year-old refrigerator with catastrophic failure No usable fridge or freezer Hundreds of dollars in food loss A disrupted family holiday "Double coverage" in warranties that have produced no meaningful support A business passing everything off to GE, despite GE not being the retailer The most disturbing part is the complete lack of compassion, accountability, or willingness to connect us with an actual decision-maker. The supervisor claimed to be "in charge" but refused to share who his own boss was or how to contact them. Each time we asked, he hung up the phone. We expected much better from a company that presents itself as a caring, community based operation that has served our region for generations. Our initial experience, including excellent delivery staff was exactly what we had hoped for. But when it mattered most, that level of service disappeared completely. We have contacted the Better Business Bureau, and the Attorney General. People deserve to know the reality behind the reputation. This has been the worst customer service we have encountered, and the overall experience has left us feeling deeply uneasy about how this company does business. Proceed with caution. **The reply on GOOGLE by the business is not by an owner, as they are not involved with the business as we were told, and is not factual, see above. If it was, we wouldn't be here. Plus we called GE directly today 12.9.25, since we have heard nothing yet, and they had no idea about this issue, so more untruths. They also wondered why Cabin Hill was not handling this for us, and told us the tech cut the line too short and this is why the repair could not be completed. Lies upon lies so far. Shady stuff here folks.

Dryer would not start found a fuse that seemed bad. Went in and the parts counter fella had a…read morereplacement for me before I could even show him my model number. And then he said "also check this ..", which was key because I did check that, and it revealed a bigger and more serious problem. So back I go and they had that part as well! They gave me a bit more advice on it, and I went home and now I have a working dryer :-) And I know a good deal more about how this machine works. Stellar service!

Places like these are becoming somewhat unneeded now. With the online shopping culture the only…read morething most people may come here for now are appliances. You can get just about anything you want online and possibly in streaming mode now. CDs, DVDs, and video games are starting to become a thing of the past. With that being said I kind of expected a little bit better customer service experience here, however I did not receive any interaction with an employee other than being greeted and thanking me for stopping in today by the security person at the door. I was here to search for one item and could not find it. I searched for a while for an employee to help me and could not find one other than security and the one employee manning the deserted cash register. I became frustrated and left.

Called the store to check if they had any Pokemon 30th, I live over an hour away so I wanted to…read moremake sure they had any before making the drive. The employee on the phone tells me "we are under strict orders to not provide any information at this time". So a best buy employee isnt allowed to tell me if they have an item in stock at their store?

We stumbled upon this place after searching for a vanity for our 3rd bathroom. They are a scratch…read moreand dent supplier. We were greeted by two ladies at the front. The one walked us back to the vanity's and explained the color code sticker layout. Some of them were chipped or cracked or damaged in some type of way but it was blatantly obvious and properly marked, didn't feel like they were trying to hide any damage. We ended up finding a soft close vanity at a very reasonable price. I did see some washers and toilets for sale as well when browsing. They are cash only and have an undetectable "no hold policy." There is an ATM across the street within walking distance though so no big deal if you didn't bring cash. The two ladies even helped load the item into our vehicle! Great costumer service! We will be back.

Read the reviews...Then look at the BBB listing....nothing but junk..This is the sanford and son of…read morejunk collectors,,,with a coat of wax...sold me a washer...two days later ..pump went...was toldit was glued together..NOT replaces...You could dee the JB weld on it ( white & grey) just to get it out the door...when I called..he said tough shit??

Staff is welcoming and very friendly. Went there to purchase a dishwasher. Sales lady was very…read moreknowledgeable in their products. Prices are reasonable. Delivery was within days. Young man who installed it was quiet, sometimes didn't know he was there. Highly recommend.

The sales staff wasn't pushy and knew their merch! The wager was delivered and put in place,…read moreconnected, tested before the delivery guys left! They said they service what they sell.

I like support small, independent businesses. Stitch in Time is one of my favorite places. They…read moresell a variety of Brother sergers, embroidery and sewing machines. They also will do repairs, even if the machine isn't a Brother. If my sewing machine is acting up, I know I can take it here to get the problem solved. In the last year, I started to give sewing and quilting a try. I like coming here because the ladies are so knowledgeable and can answer my questions without making me feel dumb. It can be a question about thread, fabric or needles, they are willing to take time to help me. There are always new projects around the store for ideas. The fabrics are of very good quality. Most people run to Joann's when looking for sewing materials, but I recommend that this place may have what you need. There are no sales or coupons needed, but the service and help is here.

If service is important to you, don't buy your machine here. After two weeks, he hadn't even looked…read moreat my machine. They do have nice fabric and a nice selection of machines. As a follow up I went to Mccormick vac in Ohio. Opened my machine while I waited. Removed a thread ball and I was back on the road Home is 15 minutes. Machine running well. I didn't expect to be given priority over others but I did expect to have the machine looked at.

Jennair Double wall oven, You would think spendinding $5000 for an oven would give you a great oven…read morefor many years of service ! Not with Jennair !! The oven worked great until it didn't. 5 year warranty, pretty good. Our control panel went out at 5 yr. and 6 months. Was told by Jennair directly sorry out of warranty, that's not the worst part. Went to dealer who we purchased from, Don's Appliance, Irwin PA, was told the part is on backorder and there is no estimate on when the part is going to be available. Of course all the dealer was interested in was to sale us a new wall oven. well after finally getting in touch with Don's service supervisor, who did try to help us over a to long period of time, we were offered $300 from Jennaire and $500 from Don's. This whole mess took 4 months without an oven and no one seemed to care. We went to a more local dealer and purchased a Kitchen Aide !!! Love it and the dealer, Cabin Hill Appliance, strongly recommend !!

I never do this but very unhappy. Purchased LG washer in Sept of 2024 and 5yr warranty. Soap…read moredispenser never worked right from the beginning and quit working in April of this year. No service tech till 3 weeks later. Fourteen days after it was fixed it ruined brand new sheets cause the sheet got stuck under the agitator. Don't know how that happened. Was told weeks before tech could come. Also told to put on Craig's list! Anyone want to buy a broken washer with a sheet stuck under agitator?? So disappointed in product and service. Never again!

A great place for appliance repair needs. I have had a couple of appliances fail on me over the…read moreyears, and when I need help, Carmine is ready and willing. He doesn't make house-calls anymore but is always eager to help in any other way that he can. He helped me get a washer fixed most recently, by tracking down parts for me that were on back-order through GE, but he was able to get his hands on one through his ordering channels. Thanks again!

I have bought appliances from here numerous time's! Carmine ALWAYS goes out of his way to help you…read moreany way possible. If I had any questions he answered them. I have bought parts for other appliances as well and he explained in detail the way it should be installed. I will definitely be going back!!

great service and a great staff who answers all your questions and helps you select the right…read moreappliance for your needs.

i forgot to state they are located st 720 west Chestnut Street in Washington, Pa. The deals you can…read moreget on new scratch/dent appliances are amazing. Do not go any else. Their two delivery guys were 10 minutes early. i've had dozens of appliances delivered from other places. Nothing was more pleasurable than dealing with JT and Jaden. They were the best delivery guys I ever dealt with and I am 70 years old. We are so pleased with our purchase and we saved so much money with their new scratch/dent appliances. I couldn't even tell where the scratch or dent was. What a place. I love supporting the small business store too in lieu of the big box stores who do not care and are overpriced. Do not hesitate to visit their store. You'll agree 100% with me. I guarantee it. We purchased a refrigerator and washing machine. Couldn't be more pleased with our purchase.

We wanted to upgrade to a high-efficiency washer and a larger dryer, so we went to Beck's to save…read moremoney over new. We purchased a matching Maytag set and brought it back to Pittsburgh ourselves. We had issues with the dryer, not sure why or what caused it, but Beck's took the dryer back with no issues. We came home the same day with a GE dryer. That was 4-5 years ago. The washer and dryer are still working perfectly. The funny thing is that the Maytag Bravos is rated as one of the least reliable washers ever made, but Beck's must have solved whatever problems it had because we torture that poor thing and it just keeps on washing. The dryer (gas) has also not had a single issue. So don't worry about buying used from Becks...it might be better than new!

Was looking for a refrigerator for my new house. Happened to stop over shortly before they closed…read moreand hadn't done any research before hand. A female employee quickly came over to assist us and give us information. She rapidly gave us a ton of specs and information on a bunch of the refrigerators. Since I wasn't well versed in the different brands, styles, specs etc, it was a lot of information to take in so quickly. I must have missed something that she said, because after I asked her a question about one of the refrigerators, she looked at my girlfriend, shook her head, rolled her eyes, and said "geeze it's like pulling your hair out with him." I couldn't believe it! What an extremely rude and disgusting comment. I am the customer! You aren't supposed to be insulting the customer. How stupid can you be? So unprofessional and nasty. I was planning on purchasing a lot of things from this highway appliance for my new house, but not after that experience!

Bought a small chest freezer here. What service! Lowes and Home Depot would have me wait 2 weeks…read moreto get the GE freezer that I wanted. Looked at GE website and picked Highway Appliance on the list...called them...talked to Carla....this was a Monday....she said she would have to order it but would have it on Wednesday...and matched the price that I found at a competitor. 48 hr turn around for an item.. Thank you for great service and the calls back to comfirm all details.