I ordered and paid for spoons. My Kitchen Center canceled my order with no explanation. I wouldn't be surprised of this type of transaction from a Chinese company, but this company is based in Utah. Consumers beware of this so called business. read more

Everything went great until installation. The prints for the island location didn't specify the exact location of the island. I instructed the installers to discuss the location with me before placing the island cabinets. They ignored my request and set the island in a poor location. Heather of the kitchen center, when the issue was brought up, promptly told me that I didn't tell them to talk to me before placing it (according to the installer's word) and that I'm out of luck because it "can't be fixed". She went on to tell me how she doesn't trust that I asked the installers to consult with me before placement, basically insinuating that I am lying. When confronted about that, she said, "just admit that you just don't like it and now want to change things", even though the prints given to the installers didn't have the dimension for placement in question. I've never had such poor customer service on a high ticket item. Extremely disappointed in Heather, her installers, and the kitchen center. Basically, once they get your money, they're done with you regardless of how things turn out. Go somewhere else in town. read more

When we arrived for our appointment with Heather the owner, we found she and her staff were 100% non compliant with all COVID precautions from social distancing to not wearing masks. Despite this we attempted to be as compliant as possible, as we wanted to give a locally owned business the opportunity for a sale. However we were treated EXTREMELY POORLY. Not only did she make us feel that we were wasting her time she repeatedly refused to acknowledge our choices. At the end of the appointment she promised to have a pricing proposal to us in one week. That was months ago and we still have not even received a call back when we contacted them for the promise pricing. Please save yourselves from the frustration of trying to work with the unprofessional business. There competitor only town is also locally owned and offers fantastic products and services! read more

I wish I would've read the reviews before I hired this company. We've had a horrible experience and have been treated so poorly by Heather. Don't just walk away from doing business with The Kitchen Center, run!!!! read more

This company would actually get a 0 on rating. They promised, on contract, 3 to 4 week on delivery and installation. After many unreturned emails and phone calls and damaged products the countertop was installed 4 months after promised and improperly installed at the miter joint and the company will not fix it. They had full payment, $1450.00, 2 months prior to installing and I am confident I will be replacing the product in a few months. Poor customer service and lack of knowledge on their business. read more

New to Grand Junction and was referred to the Kitchen Center for some expensive new granite or marble counter tops for our two bathrooms and the full kitchen. However, after reading these comments from 2021 we have decided to skip them and look for another place to buy our counter tops and have them installed. Was probably looking at in excess of $10,000. Gave them 3 stars because we had to give them something. We have learned to ignore one or two bad reviews but when you see them over and over and with the same person then we will avoid that business for sure. Larisa read more

I am responding to the reply that was made by this company to my previous review. I continue to give them one start. First there was no sign on the door expressing their view on masking when we had our appointment with them. There may be now, but there was none then. Had there been, we would not have even walked in the door. Their lack of compliance to this critical and simple health practice clearly speaks to their lack of respect and care for their customers. In addition I never said that I had not been called back by other kitchen design centers, perhaps they are thinking of someone else, but it was not me. Everyone else I contacted called back promptly, and most importantly, wore masks. read more

Absolutely terrible to do business with. Heather was horrendous to us. Apparently she is not a fan of customers because she treats them so poorly. Over 3 months late on their promised installation date. Do you know what that does to a home loan when you can't get c/o? Exactly. We had to start over at a higher interest rate because the lower rate expired before the countertops were even installed. In response to Heather's recent comment: Heather, you had the opportunity to write literally anything to try and rectify the bad experience we had. Anything customer-service oriented would have been better than nothing, however, you're more concerned with trying to figure out who wrote this review. Somehow that's right in line with your lack of caring during our purchase. Just because you don't remember me doesn't mean it didn't happen. Your husband, Bill was fantastic. We ordered (and put down a deposit) 3 months before we actually needed the tops installed. And yes, it was actually 13 weeks past your scheduled installation date. You were very mean and nonchalant to us about our timeline. So no, this is not an inaccurate review, and I will not take it down. I live in this community and feel a responsibility to inform potential buyers of the turmoil we encountered so that they may avoid it if possible. read more

The entire process to discuss, design, and install our cabinets and countertops was easy, professional, and actually quite fun. We enjoyed working with them, and even after we had issues with some of our cabinets and drawers they reordered and replaced them without question. I would recommend them to anyone in the market for a new kitchen. read more

Kitchen Center - Kitchen & Bath Near Me - Grand Junction, Colorado

See all

We contacted the Kitchen Center to replace some aged counter tops as well as create some matching free standing tables with shelves. They came out and took measurements and explained in detail the benefits of each type of materiel and the price range for each. This information really helped us decide what to use. Once measurements were taken and the color was selected, they set up a installation date. The workers arrived early and were out in less than two hours. We are extremely happy with the service and the end product. I would strongly recommend them for counter top installations. read more

This company has terrible customer service with the staff in the office. Two years ago when I built my $600,000 home, this company installed my under-mount sink in the kitchen. A few days ago, when I was rinsing my dishes, the sink came completely unglued and fell down into the bottom of the cabinet spilling water all over the inside of my cabinet and all over the floor, and bent my pipes. This should never have happened! There wasn't anything heavy in the sink at the time and I've never stood in it or put any other heavy items in it to make it come loose. I called my builder and he had this company come out the next day to re-glue my sink back into place. They refused to accept any responsibility and told me it was gonna cost $250 to have it done. I told them I understood but wasn't happy about it. I agreed to pay the money as soon as the sink was installed and cured. I received a statement in my email before they even started the job. They told me not to use the sink for 24 hours so I waited until the next day (Saturday) to make sure it was properly secured. Meanwhile, Brittany Arcieri, kept sending me statements in my email about 10 more times on the next business day, (Monday). Then she sent me a very threatening and rude email telling me that if I didn't pay immediately they were going to place a lien on my home! This was very hostile, degrading and insulting to me. I couldn't believe my eyes when I was reading her letter. I am so angry right now I'm going to have to think about what I'm going to do to respond to her harassment and aggressive behavior. One thing is for sure, I will never use this company again and I will give them all the bad reviews I can. read more

I wish I would've read the online reviews before hiring them. They came in four weeks late costing us a ton of money and the worst part was Heather was so unreasonably rude and unapologetic throughout the whole mess. Save yourself the money, time, and headache by using literally anyone else. read more

Bad Business! Despite weeks of mistakes, no refund on easily restocked, metal drawer slide! First they order drawer too large, despite my bringing actual "twin" drawer in for measure (incompetent). Then they promise to fix in 3 days, but take 7 (promise broken). While installing I find they've given me a set of mismatched length slides that won't work even though they claim it will (incompetence #2 and 3). They offer to reorder them per warranty, but because of their previous incompetencies, I'm out of time, so am forced to buy a set of generic slides from Ace. When I ask for refund, they hide behind warranty (legalistic), blame their supplier (buck passer), and self-righteously tell me I've received good customer service. Incompetent, promise breaking, legalistic, buck-passing, self righteous, and as another reviewer said, "Rude!" read more

The only reason why I selected 1 star is because you cannot select 0. What a horrible business. There was 1 or 2 nice people in there, but our sales rep (Heather) was the most egocentric, rude and unknowledgeable person I have ever dealt with in this industry and I deal in it a lot! We ordered two simple bathroom vanities, which ended up being way over priced for the quality. Lowe's std fit and finish would have been better and at a much lower price. First off, they were incorrect, secondly, they were damaged and third, they are cheaply made (for the price). When I asked Heather about it (very politely I might add). Her first reaction was to tell me how wrong I was. Then she goes on to tell me how difficult I was being (just because I wanted to correct an issue). I have never been told so many times "you're wrong" and "I don't know what to tell you" by someone before. Then to top it off after I gave up and was walking out the door, she says to me "you're the most difficult person I have ever dealt with". Any of you who know me, know that I am very easy to deal with, professional and very cordial. I started to think I was on some sort of hidden comedy TV show, but I was not so lucky. What a horrible human being... Anyways, off to Sutherlands I go for my kitchen and other home cabinetry. I cannot tell you why I didn't go there form the start. If anyone is considering walking through the front door of The Kitchen Center, save yourself some anguish and go to Sutherlands. Oh yeah, she's the owner, so no one I can complain to there! read more