This bed is just terrible The redesign on it is clearly a marketing scheme from the company to make customers have to buy the base with it Otherwise why would they design it with the pump and tubes directly Under the mattress sides? The king size is " NOT" a true king I am beyond angry because we purchased a whole bedroom set based on the fact that I thought the bed would cover the whole platform base because the base of the platform for the bed we purchased is exactly 76x80 which is a king size dimensions and the Sleep Number king size bed is 75x79 So that's one inch less on each side So to me this is " false advertising" My husband barely fits on a king lengthwise and now it's even worse The associate who sold us they bed " never" mentioned the fact that now you have to buy the remote separately. I didn't find out until later What if I was not tech savvy or I was purchasing this for my elderly mother and she doesn't know how to use those features on her phone ? Another marketing ploy for the company to make more money I have woken up with pain everyday in my back and hips since " trying" to sleep on this bed This is their return policy from their website so now returning it will cost even more money and this bed was not worth the price they charge: You are responsible for the return shipping/delivery fees associated with returning or exchanging any product to us. The Home Delivery return fee is $249 plus tax. Overall this company has disappointed me in so many ways I will be making video reviews of this bed and posting on social media and telling everyone I know to " never" buy a sleep number bed. I am going to add to my review because I received a reply from Sleep Number on my comment This Sleep Number location I know has nothing to do with the design of the bed but when I was trying to post my review on the actual sleep number website I kept getting error messages . Not sure if that had anything to do with the fact that I was giving a one star review but the review would not get posted . read more

I would like for other folks to know what a dishonest company this is. Please anyone thinking about buying from this company STOP! My 78 year old father has been intentionally taken advantage of. These people do not tell you about their no return policy. They basically have said you bought it live with it. We have spent a week trying to get them to make things right and they don't have any intentions of doing so. This is a very dishonest company which has no intention of helping customers once they have received your money. This company is not worth the risk and their product is NOT worth the ridiculous price! They value the almighty dollar not the customer! Shame on you! read more

My wife and I purchased a Sleep Number Bed in January and it was delivered in February. We had just come off a failure with a cheap mattress and we were easy prey for what, in hindsight, feels like deceptive sales techniques. We are having multiple issues with the bed, the frame and the platform. In addition to having a lump on my wife's side something is really really squeaky. I have contacted the company via social media, customer service and their live chat. They have had me tear the bed apart, flip this and that and put it all back together. Nothing is fixed. I've called the local store, who said they agreed with me and were going to escalate the issue. When you purchase the product they tell you about this amazing warranty. What they don't tell you is that you have to do all the labor yourself and when they can't diagnose the issue or you can't do what they ask, they charge you $180 to fix their manufacturer defect. read more

Great customer service awesome experience. My new bed will be arriving soon. Tons of ways to adjust the bed and it even links to my Nest thermostat. Thank you William for exception service. I am sure we will sleep better then ever. read more

OK after posting a review three days ago complaining about customer service, I got a great response, someone was going to get in touch with us within 24 hours to help get a resolution. 72 hours later.... Nothing. This is how the whole customer service experience has been. You think you are going to get somewhere and then nothing. Again..... Just hope nothing goes wrong with your bed! The warranty isn't worth anything so don't take comfort in that! read more

We purchased a p6 bed. the bed is ok not as wonderful as proclaimed to be but so be it. Our real complaint is with the sheets we purchased with the bed bed. They were very poor quality. We have been promised a different set of sheets for the same price we shall see. but if buying this bed maybe buy sheets elsewhere read more

We are posting this review with mixed emotions. The positive.....we have been looking at the sleep number system for a while and finally decided to get serious when we started to have problems with out Tempurpedic bed. We went into the local store here in Grand Junction and had a great in store experience. We timed it right with the MLK sale and pulled the Trigger on a m7 with a #2 base. We are very excited to get the system and take full advantage of the system. The negative.....one of the things that attracted us to Sleep Number, beyond the technology, was the sense of community portrayed on-line, in advertising and in our initial visit to the store. When we were reviewing the invoice from the store we noticed an inconsistency between the "Unit Price", "Discount" and "Extended Price". When we called to point it out to the store we were told that this was a "visual glitch" in the software associated with the MLK sale. Essentially the system is combining the discount for the Bed and Base and show that discount on the bed line and then shows the discount again for the base on that line. When I pointed this out to the store I was told about the "glitch" associated with the sale and informed that we received all discounts promised and that was pretty much it. A huge let down from years of looking at the system under the perception of a really cool customer centric community. I also called Sleep Number customer service and was essentially told the same thing. The actual amount is somewhat immaterial it was how the whole situation was handled that is leaving a sour taste prior to even getting the bed and system which I truly hops is as awesome as it seems. A great example of a company that has done a great job of conveying a community that is appealing but does not truly deliver on those key attributes portrayed. read more