Absolutely the most horrible, mismanaged, pretend service company on the face of the earth. Incredible lack of customer service and response to valid lack of service issues that are credible and ongoing. The reps answering the phone are pleasant but helpless to resolve issues to any degree. Always passing it along to "upper management" who then could care less about returning a phone call, responding to repetitive messages left over a dozen times, or doing anything other than maintaining their "we're the only game in town, so you can bite me" attitude. Andrew Gonzales refused to invest his precious time and return phone calls after I was told repeatedly that he was the only one that could resolve the issue. Shoved it off on Logan who stated that I was expected to pay for services not rendered.
On a recorded phone call, he admits first that it was Kit Carson Telecom's mistake that, when they reconfigured the service lines in Angel Fire NM, they screwed up my drop and sent the signal down the wrong port. BUT, (get this), because I only called in the service interruption once, and I did not continually complain to them or make myself available at a second home residence 600 miles away, that I should be expected to pay for two months of service that was not rendered. He stated that the I physically had to be on site to trouble shoot the issue and manually reconfigure all of the devices connected to my modem. THIS IS UNTRUE. All of these devices came back online the instant that Logan had his "aha" moment and sent a hot signal to the house. He finally offered first a two week credit, then a three week credit and then finally my offer for them to drop me as a customer.
So, they lost $600 a year in billings over a $100 credit to which they admitted fault. Displays a brilliant management style, but yet, I am not surprised. Idiots leading idiots providing a marginal service to some people but, obviously, not all of the time.
In full, I wasted 10 hours of my life on trying to pay them for substandard service. The last 20 minutes with Logan was laughable at best. To try and understand him justify billing over his admission of no service to the address was comical.
Told them to keep their money and stop wasting mine.
Use them if you have to, but I personally will not accept the type of blatant "shove it up your backside" attitudes and positions that this "company" displays.
You think I'm over the top and out of line? Read the rest of Kit Carson Telecom's stellar one star Yelp ratings. read more
