I left this company a message a couple weeks ago and no one returned my call. I finally called and…read moretalked to the secretary early this morning, she was going to call me back and never returned my call. I tried to call her back several times, went to voicemail. She was clearly working remotely. I could hear her dog/ family in the background. Very disappointed. I had heard good things.

We've used FinishLine for about 3 years now. When I first moved into our house, there were pretty…read morebad infestations of mole crickets, roaches and a lot of other nasty bugs. Since beginning quarterly treatments with FinishLine, we have not seen much more than a few stinkbugs (notoriously difficult to treat for) and a couple of ladybugs in the upstairs, and really only during their respective mating cycles. Their field technicians are always extremely courteous and friendly, and always very mindful of where our pets are during the service. They always take time both to ask and answer questions related to the treatment and our experience with their service. It is very comforting to know that the technicians actually live in the surrounding community and are not just phoning it in-- they are literally your neighbors here in Roxboro. Most of the scheduling is done over text message when it's time for the treatment, which is incredibly convenient for as busy I am, and whenever I've needed them to to come out on-call, they have always been extremely prompt and thorough. Quarterly costs are comparable, if not better than that in most other towns, and given that they will come re-treat for free any time you experience higher pest activity, I consider that a remarkable value. Payments are easily made via their online web portal, so the entire process of dealing with FinishLine is incredibly seamless. There is absolutely zero incentive for me to write this review, beside the fact that I saw their current rating on Google and I know that the current score is not at all reflective of the value and peace of mind we've experienced in our 3 years of working with FinishLine.

These guys were great. We had them come out to eliminate a yellow jacket nest near the house, and…read moreafter taking care of that, they also went around and handled some biting ant mounds, and some other outdoor insect infestations. And they offered a two month guarantee if the yellow jackets came back. I would definitely hire them again.

I initially requested service for ants and mosquitoes. I was only treated for mosquitoes as that is…read morewhat was on the service technicians log. Received different quotes from the person who called and a different person via this messaging app which is a very large difference range of $50-$80; as a result of that leaving a three star rating until I get clarification. First treatment was good, Robert was very patient in explaining various treatment options and how it works. The yard was sprayed for mosquitoes and I was informed it's due to rain, if I need them to return they will without additional charges. Overall I'm pleased so far and will have to wait to see if the mosquito treatment is a success.

Had inspection done for what I thought might be termite damage of my porch steps. Troy came out…read moreand inspected the area in question and the rest of the house foundation, crawl space and garage. He found no termite activity and said the stair damage was from wood rot/water damage. I really appreciate the time he spent inspecting the house and explaining what he found, especially since he didn't charge anything for the inspection. What really impressed me was that he didn't try to push me into buying a treatment or maintenance program. He gave me some options for preventative treatment, if I so desired, but didn't push me to have anything done. Just said to let him know if later I decided I was interested in doing something. Highly recommend.

Can't ask for a better service & at a reasonable rate also. My 2nd time around with them & both…read moretimes have been above expectations. I didn't think my critter problem was ever going to get fixed UNTIL I spoke with Sal & Protekt. They got me straight exactly in the time frame they said they would. Hands down will DEFINITELY use them any time I have a pest issue. Very knowledgeable.

I requested a bed bug inspection. Matt took the intake call…read moreand explained the process to me. Stephen showed up early which was great. Stephen put me at ease immediately assuring me that the problem was not bad. He inspected the room in question and determined that it wasn't bedbugs (an expensive problem to get rid of) but that the problem was baby deer ticks. That was bad but could have been much worse. The kindness, knowledge and professionalism shown was so appreciate. I would highly recommend contacting and trusting Durham Orkin! Thank you Matt and thank you Stephen!!

i give these guys a -5 stars! I called to speak to a specialist because of all the problems my…read morebrother has on his property here in durham. The lady that answered the phone wouldnt let me talk to a specialist, she just kept asking me if I wanted someone to come and treat the house! Its very complex whats going on at my brothers house. He has infestations of earwigs, several species of aunts, one of which is a colonization of imported red fire ants. I believe its all stemming from the giant ponderosa pines lining his property that are sick. She said they only exterminate inside the house. They dont do trees, Id have to get a landscaper! I told her that I had a forestry specialist coming to advise about the trees and that I was calling Orkin to address the infestations of the various species of ants, earwigs and several small dead snakes ive found on sidewalks in past couple days. that the insects were a result of the sick trees and I needed to talk to a pest specialist about the infestations. she said they dont do trees, that she could send someone out to treat the house!! Grrrr! I told her I needed to speak to a specialist that could understand what im dealing with and she said she could send one out to treat house! I told her that by just trying to sales pitch me and not letting me talk to someone that knows what they are talking about lost a possible good steady customer! Then I hung up. my brother has had a steady exterminator coming in here for years and the guy did not do anything for all these infestations! Never even mentioned any of these issues or noticed or remedied even the earwigs that are all through his house! Im not about to bring another exterminator in for just more of the same! which is just taking my brothers money and doing absolutely nothing!