Absolutely disguised but the experience from the cafe...I have received no service whatsoever...the staffs and the boss were extremely rude, and I believe it's just part of misbehaved area in the Sydney area...more... It was a good Sunday afternoon to past by this cafe to hope for an enjoyable lunch. Although it was a little bit pricey, I thought it would worth the try. We then went in for a Strawberry Frappe and a Lamb Streak burger. Unfortunately, the Strawberry Frappe did not meet our expectation, and here come the nightmare after 2 months of digestion this uncomfortable experience. We discovered the Strawberry Frappe came to our table as a Strawberry Slush WITHOUT any favor (basically, it was just an ice and strawberry blend) instead of the nice Strawberries and Creme Frappe that we all could easily get from McDonald or Starbuck. So, we had kindly asked for an exchange or simply to add milk, cream, and probably syrup that you would expect from a typical Frappe. (i.e. see how you Normally make a frappe at home: http://www.youtube.com/watch?v=FvIUUx7Dc2U). I believed it was a justified and legitimate request from customer, however to my surprise the staff refused my kind words and say NO NO NO to all or my suggested recommendation above (i.e. I did say please, sorry, and even try to ask for remaking it myself). The particular MALE bald head manager said "because my BOSS or the OWNER is here, I cannot make that change for you...normally I would...and YOU are WRONG...Strawberry Frappe DO NOT HAVE ANY milk...if it would have milk or any favor, it would be milk shake or smoothie." To my life knowledge as a journalist, I frequently eat out, I have NEVER seen these rudeness response from ANY of the restaurant I have visited (i.e. at least 1000+ Worldwide). I did then politely ask if I could cancelled the rest of my order and just pay for the drink. He refused again and said I owned HIM everything. "If you are going to order anything else, YOU have to pay for it NO matter if YOU like it OR NOT. We DID not make ANY mistake...because a Strawberry Frappe is just strawberry and ice." Well, I did say if YOUR boss is here, can you ask him to leave, so that I can join my day with my partner. He had then even try to kick me out the door because of the simply change I requested...I said well if you were to represent Australia, I was very disappointed for your service, and he responded "what country are you from? because I would be shame for your country. Well, I am from China with USA citizenship, and I have NEVER seen such a poor customer service in my knowledge area. Laster, he demand US to LEAVE the restaurant, because we are request a simply customer service that I would expected to received regardless if "The BOSS is around or not. Of course, I had refused to leave, after all I did not do anything WRONG at all. Sorry, if you are within the neighborhood and frequently visiting this restaurant, they may treat you a little bit better. However, as a recent settle to Australia, I would strongly NOT recommend this restaurant to ANY customer who deserve the outstanding customer service. As a side note, we also had requested two tap water, and they never come until we demand it again. The waitress at that time said I AM ON my break. Well, I would expect even if you were on your break, you would try to finish your job. Unless you have NO other choice, please don't come to this restaurant. I had much better and welcome experience from Garfish Kirribilli, Kirribilli Woodfire Kitchen, Ainoya, Thai Fusion, and Stir Crazy Thai. Just do not come over to absolutely ruin your day and perhaps your Sydney Life. read more