Took around 4 months to finally get my vehicle back not finished properly. Took it back to them so…read morethey could hopefully do it properly the second time and they kept my car for another 2 months, did nothing, and then gave it back to me with a part on back order. At least through all of this they gave me a courtesy car. Aftermarket parts do not fit properly. On top of all that it has tons of engine codes that were from the accident that also were not fixed, not sure if that is on the body shop or Icbc.

Darcy and the staff took care of me really well, very friendly and good atmosphere. My Mazda looks…read moregreat! Loved that they detailed my car, looks amazing, highly recommend going to Boyd in Maple Ridge!

When I encountered unexpected car trouble out in front of Kirmac today, I went in on a whim and…read moreasked for assistance. The issue I had (a bolt had punctured my tire and I could not drive any further) was not a collision type problem, but since changing tires is not in my list of skills I went to ask for help. Right away I was greeted by a very friendly front office person, and within minutes another staff person was out on the street assessing my tire, in the rain no less. This kind staff person got my car to the shop, took the time to change out my wrecked tire for my spare, and when I went to pay for the service I was sent on my way. What amazing customer service. I am grateful for the kindness.

This is by far the worst autobody shop in Maple ridge I…read morebooked an appointment 2 weeks ago to have my truck looked at after i had it a deer .I received my claim number promptly from ICBC and took my truck into Kirmac on 228th street in maple ridge. I was greeted and taken outside to have photos of my truck taken and a file created. I then left and had fully expected a call back in about 5 days. When 7 days went by and i had not received a call ,i called them, only to be told it was in ICBC hands and it could take up to 4 weeks to get a response from ICBC. During this conversation the women on the phone kept calling me HUN, and told me if i did not like the way things were moving i could call ICBC and have my vehicle towed to the shop if i felt it was unsafe to drive and then wait for the process to unfold ,this women spoke to me like i was a child and the entire time talked to me in the most un business like and unprofessional matter, and to make matters worse continued to blame ICBC for how slow they are and it could take up to 4 weeks to hear back from them. Another week goes by and i decide to follow up with the ICBC claim center, i call them only to be told that the body shop (KIrmac on 228th street in Maple ridge) has not even sent in my photos or estimate yet and without these, there is nothing they can do ,Now i fully understand ICBC point of view I call back to Kirmac again and ask how things are going and the person who answers the phone says to me ,let me look at your file and then says we are working on it and we will send it in today. At this point i had had enough and basically asked why it had taken so long and was given the run around the week before .I was basically lied to the week before and i believe the women on that day did not even check to see if it had been sent or not I then went into the shop after work. i admit somewhat agitated as my truck has now been driven for two weeks with one headlight and signals that are not working. The manager comes out and starts telling me we are working on it and we are extremely busy and will get to it in the order of our appointments, I then pretty much lost my temper and said if you had told me this two weeks ago i would have gone elsewhere to have my truck looked after, Its not my problem your understaffed or have to big a workload ,your problem here is honesty, and your unprofessional way you treat customers. i have since taken my business elsewhere ad i am writing this review to warn other people about just how bad this shop is and the management that works here

Some idiot tried to steal my spoiler off the back of my car overnight a few weeks ago - I'm…read moreguessing they thought it was an aftermarket piece and tried to pry it off with their bare hands. I know this because there weren't any scratch marks or dents as there would be if they used some kind of tool. They managed to break off about 1/3 of my spoiler and made my car look like crap. I have used this Craftsman Collision before when I had someone break into my car by smashing the windows on my old beamer and they did a good job. Doug is really helpful and he's good about following up. They fixed my spoiler within 2 days and because they open really early I was able to pick it up before work which is so much more convenient for me than having to figure out my schedule around store hours. I even had time to drop my girlfriend off after the pick up too. They did a great job with my spoiler, a little glue residue left under the spoiler but other than that they did a damn good wash on my car (it desperately needed it). They also cleaned out the inside of my car too which was very much appreciated. Every time you get your car repaired with them they give you one of those reusable craftsman bags with a notepad and a mini ice scraper. I would highly recommend this Craftsman to anyone who has as much bad luck as I do when it comes to their car lol

I got damaged on a hit and run. ICBC wouldn't accept the claim and accused me of fraud so I paid…read moreOut of pocket. This location gave me a discount was lower than their original estimate got me a courtesy car and even replaced the repplacement part that had damage on it. top service and communication. I'll always use craftsman if I need to get my car repaired due to collision or other unforeseen damage

If you want seamless, hassle free, quality repairs this is the place to go to…read more I choose the Boundary Rd/1 st Ave location becuase it was close to me and they did a fantastic repair on my sons car after being rear ended a few years back. They called me and kept me up to date and also when my car would ready for pick up. Super professional business and really nice people to deal with. Thanks Craftsman Gardner(Garry)

I recently took my car into craftsman collision ( 1st Ave and boundary location) for some body work…read moreand received the best overall service from a body shop I have ever had. Amazing customer care. The repair on my car was absolutely perfect. Some people say nothing can be percent,this work was. The staff went above and beyond to keep me updated with live updates via text messages. Never had that from a body shop before. Highly professional team of people. Im very thankful to see that excellent customer service still happens. I salute you Crafsman Collision. Appreciate your great attitudes toward your customers. I highly recommend your shop.

Had a previous ICBC Claim there with great service. After that both side panels fell off our…read morevehicle (old clips broken down). Went to see if they could help us put the panels back on and they did it free of charge, same day. Amazing service.

the office staff were amazing from I moment I walked in to the time the repair were completed and…read moreready to be picked up. I highly recommend this business!

This place is awesome. Thank you to the manager Zane for going above and beyond! There was a big…read moremix up with my insurance when my car was rear ended and instead of me having to deal with it he made calls to sort it all out. The receptionist is always super friendly. My car came to me looking brand new all clean inside and outside! Would recommend for sure.

I had my front bumper replaced and other repair work done on my van after it had been backed into…read moreby someone while in a parking lot. Within months the paint began to peel off of multiple areas of the replaced panel. When I brought it in for reassessment I was told that the issue was the result of what product ICBC would let them use and maybe how I was using the vehicle (?) and that there wasn't anything they could do about it. After pointing out that at the end of the day they had provided a defective repair they promised they would follow up. Never did. Would strongly recommend against using them.

I'm ashamed it took me so long to write this review considering that it happened last year…read more Anyway I went back to Chris at Van-Burn for a repair. Amazingly, Chris still remembered me 2 years later when I came in with my broken car and broken heart (my baby, my first car). This time it was my fault. I had grazed the right side of my car and it was nasty. I also had a long, deep scratch spanning two doors (from a vandal). It was a no-brainer that I chose Van-Burn to fix it. Chris gave me the best quote for the repairs, and also gave me a courtesy car to use at no charge. When I came to collect my car, it looked like brand new. I just wanted to touch up the scratch (was already costing a bomb, since this was all out-of-pocket) and it looked fabulous! All in all, the whole process was painless, quick and professional (the only pain felt was my empty pockets). Chris is a super nice guy to deal with, and made a horrible situation so much more bearable. Thank you Van-Burn and Chris!

Called and they are not taking big jobs .Because my car is brand new and some damage underneath,…read morethey don't want to accept.

While I obviously hate to have to go to a repair shop I was very impressed with the great service…read morefrom Leah (and also Sara). She clearly explained the process (it was a hit and run claim) and told me what happens with the adjuster, etc. The repairs didn't take too long but I got a courtesy car and Leah let me know in the morning that my car would be ready later in the day. She also gave me some touch up paint and showed me how to use it. Thank you again for your great service.

I had to have my front windshield replaced due to rock chip that wasn't able to be filled. After…read morereaching out to book an appointment with kirmac i was very happy with their service. Very communicative front desk staff, she was very helpful and answered all my questions as well as gave me clear instructions on what needed be done on my end. I brought my car in and check in was very easy and they provided an Uber back home for me was the length of time to do my windshield was fairly lengthy. They also provided an Uber back. Looking over my car they had did a interior clean and I believe wash prior to windshield install as the car was clean. My service was covered by insurance so I cannot confirm anything value wise but if the service they provided is consistent then if day they are worth it.