KIRKLAND OF SAN ANGELO -
I wanted to buy a cabinet for $279.99. I had a 20% off entire purchase coupon. I used my coupon and happily saved money on my cabinet. However once I check out was completed I was asked if I wanted the flood model or a boxed one. I said floor was fine until I noticed long black marks along the top of the piece. I then said I'll take a box model instead. I was then told "Looks like we don't have anymore in back. But I can give you a 15% off discount due to the damages." (by the manager) So when I returned to the register, I was then told "Oh your coupon is no longer usable. You have to pick one or the other." So because the store did not have the item they were selling, I no longer could use my valid coupon. I passed on the item and will not be returning. Very poor service a situation that could have easily been handled was shrugged aside by the acting manager. I was even going to be ordering another piece from Kirklands website. Needless to say I will not be doing that either now. Worse customer service ever. read more