I am glad we have another Kirkland's over here now. I do like a lot of their home decor and it's often a quick run over for that piece you've been looking for, but first their hours are incorrect online. They say 9am open which is not the case. They need to change that. Their items are very cute and make great additions to your home decor HOWEVER, I have purchased furniture (a chair and cabinet). Chair didn't last a month, and like many complaints online the furniture comes damaged. Luckily I checked it before I left the store and they switched with the floor model. I have also ordered items online and they "claim" to contact you when it has arrived at the store. NOT ONCE has that happened. When you contact the store the only info they can tell you is it "might" be on the next store shipment. Then they don't call you when it's in. That's not good customer service. That brings me to the other hiccup is they often don't have many of the items in store that are listed online.
I like to shop some of these stores that have the new styles, but do wish they would do better then this. read more