I am a new customer with 1st Franklin Financial. After completing my loan application they went…read moreright to work. I am over the moon with their wonderful customer service and kindness. A very friendly staff! Thank you again. Ms. Brenda G. Brown

Just got approved for a loan..The service and payment plan were very affordable..They will help you…read morein a emergency..and the service is fast getting you the money..

Thier Lithonia location had me fill ouy an online form. They didn't accept it. Wasted my time in…read morethe store and Lithnia location seemed like the didn't want to be bothered. Just your typical I'm busy, I got to get my nails done attitude. Kayla is useless. Don't waste you time here. The manager at this location had ne fill out a form, again, only to tell me this does not work off credit. Wasted valuable time. They could have said all this over the phone. The offer up to $1200 on the web. At the store they say up to $900. When you get there they say up to $400. Kinsmith is a disgusting waste of valuable time. The Cherry on top. Clayton tried to respond for damage control stating Sorry you feel your time was wasted or you feel confused. These people are 100% goofies. Simply ignorant. My time was 100% wasted and I'm 100% not confused about this companies extremely uneducated workers. Good job Clayton, add insult to injury.

As Long as you have a job, you can get approved, but the amounts are very low…read more Paystub and bill is all you need.

thank you Ter'yasha for all of your help you were super fast and very professional I strongly…read morerecommend that you give this business a chance and asker for Mrs. Jackson

Miss Harris was very nice and she worked with me every step of the way. Was real nice and I…read moreappreciate her & her patience.

I received fantastic support today from Starr. She was incredibly helpful, patient, and solved my…read moreissue in just a few minutes. She is commended for the outstanding service she provided me on June 4th-give her a raise. She was empathetic to my situation, clearly knowledgeable about my accounts, and followed up to ensure everything was resolved. It's customer service reps like Starr that make me a loyal account holder with GOCU. Dr. Johnson

I have been a member since 1973 and rarely had a reason to complain about the service provided. I…read morehave used several different branches and received good service at all of them. However, that changed today when I found out they are permanently closing the drive-thru service. The parking at this location is not convenient and people who have difficulty walking are being asked to somehow get themselves parked and into the lobby to stand in line for service. That presents another problem since there are only 2 tellers and they are very slow. A poor customer came in on a walker and had to lean on the counter waiting to make a deposit that could have been done easily in the drive-thru. Everyone that banks here needs to complain about the drive-thru closure and make them re-open it.

Rashad is the best. He was very professional and very knowledgeable about the business. He made you…read morefeel comfortable with doing business with this company.

Paisley was a great agent she was sweet and she was a big help. she was very attentive. come see…read moreher if you need help with your title loan.

Thanks to Shun for Always Giving Good Customer Service and Always Professional!!! Been a Customer…read moreFor Over 2 Years and Shun Always Gave Me Nothing But The Best Professional Customer Service Will Always Recommend Her To Anyone That's In Need!!! Very Pleasant