Grayson service and support goes above and beyond all other providers. He proactively communicates…read morethe best fit for your needs, he is consistent, reliable and friendly...everything and more you would want in a credible agent!

We waited two months to get a response from our personal agent. Called twice with no response…read more Called corporate to try to get in contact with this particular state farm. They never called us to try to help us in anyway. Come to find out they changed one of the plans on our cars and didn't even tell us about it. We were being way overcharged. That might not be their fault directly but they should've been more involved with our Account. There's no reason for this kind of lack of communication.

Eric Liu and his team are absolutely fantastic, These people really care!…read moreI cannot say enough good things about them. This team of people are problem solvers of highest caliber. Auto insurance is one of those things we hate to pay for but, its required. I had an issue with a claim where my insurance estimate was cancelled by corporate as they were unable to find my vehicle at the inspection yard. The tow company did not release my auto to the inspection yard until after the inspection date. So... Car not found inspection cancelled. This was the state for 16 days. I contacted Eric & his team, and explained that my repair inspection was 16 days or so overdue. 24 hours later after the escalation by Eric's Team... My repair inspection was complete and my insurance claim was resolved. Hats Off To Eric Liu & Mackalia Hadley for their efforts.

I can't express how much my family and I truly appreciate the Eric Lu State Family. I have been…read morewith them for over 6 years and I have never had any coomplaints or bad run ins. Ms. Vickie Criswell is always a pleasure to speak to and my 6 year old son absolutely adores her! She always makes sure that we have the best coverage and always goes the extra mile, even with the small things. We are not treated as regular customers/clients...we are treated like FAMILY!

Had recent pleasure to work with Maria Tello from Rosa's agency- She is professional, experienced…read moreand a very kind person. This office has provided stellar service to me for many years. I recommend.

I am posting this negative online review of State Farm Insurance for a property damage claim that…read morewas GROSSLY MISHANDLED by State Farm. I believe the public should know about my experience with State Farm, its claim's department, claim's adjusters, agent, and remediation company. I am cautioning the public about doing business with State Farm. My mother's State Farm Agent is the located at 4330 S. Lee Street, Suite 300B, Buford, GA 30518. My mother recently experienced a water damage loss at her home and her insurer, State Farm, was contacted to take action as water had soaked most of the indoor carpeting. My mother is 97 years old, home bound, and long-time State Farm customer. She had to walk on wet carpeting for days and was exposed to putrid odors and potential exposure to mold. It is important to point out that this is only the 2nd claim made by her after having made premium payments to State Farm for 31 years! I believe the public needs to know how poorly State Farm handled the claim: That State Farm delayed in returning my many phone calls over several days at the outset of reporting the loss. That State Farm kept passing me around to different departments and agents, apparently unable to handle or process the loss. That State Farm's own remediation company failed to return its calls to take action at my mother's house. This is a remediation company selected by State Farm to act on its behalf for its customers. That the initial State Farm adjuster had an extremely bad attitude, and in fact, HUNG UP THE PHONE ON ME, which is an outrageous display of lack of customer service and moreover, disrespectful conduct exhibited by a State Farm employee. The assignment of a new adjuster unreasonably delayed State Farm's processing the claim and taking action. That State Farm failed to provide my contact phone number to their remediation company, which delayed remediation services by several days (I had provided a specific cell phone number to the State Farm agent and to the claims office). Evidently, State Farm and/or the State Farm Agent failed to forward the correct contact number to the remediation company. Another blunder by State Farm. That State Farm's failure to dispatch the remediation company in a timely manner caused further damages to my mother's property and potentially harmed her health. That the remediation company billed an exorbitant fee for emergency services when, in fact, I had requested remediation services through State Farm several days prior, to no avail. State Farm failed to act promptly. Another blunder by State Farm and erroneous over-billing by the remediation company (the fee was ultimately removed after I complained, without any help being offered by State Farm to assist). Last but not least, State Farm incorrectly (or intentionally) posted the reported claim in their computer system several days after I had contacted the State Farm agent regarding the loss and the urgency to dispatch a remediation company. I am of the opinion that this act was intentional so that State Farm could "cover its tracks" in failing to act promptly on the earlier date the claim was reported by me to the State Farm agent.

I love this location for my insurance needs! Everyone is always so helpful and pick up the calls…read morepromptly! Gabee is always a pleasure and has been there for my insurance needs for years and Jesus (Chuy) always picks up my calls for advice as well and always is happy to help! I'm sad I moved states recently but leaving a review because I really enjoyed this location and they deserve the recognition! Andrew and Steven are also very helpful and wish them the best in the office!

Franklin is great, he always is professional and kind and does fantastic work. Franklin always does…read morehis best to help the client in the best way possible. Highly recommend!

They don't tell you how much your tax preparation costs upfront. I found out late that they charge…read moreyou based on how much you make, non based on the complexity of your taxes. They fooled me once... Do not go there. $600 for two simple W2s, no mortgages or complicated stuff.

this is truly the best agency i have come across. i've been dealing with lee yost for many years…read more she offers insurance of all sorts and in several locations in georigia. i highly recommed.

A couple of weeks ago they helped me with my company insurance and they really tried hard to help…read moreme and above all I know how difficult it was but they helped me. highly recommended, very friendly agents and really know what they do, there are other agencies more close to me but I prefer to go with them who are further away because they know how to take care of their customers, 5 stars for sure.