This is a great little hotel with very friendly staff. Are the rooms small - yes, especially…read morecompared to US rooms. But they are very creative with their space and for the price it is definitely comfortable. And they also offer a nice continental breakfast. The hotel is very clean and about a 5 min walk to Kings Cross station

I made a reservation at The House of Toby for a trip I booked from Paris to London. Unfortunately,…read moreFrench civil servants went on strike causing the Eurostar to cancel trains the day of my trip. I called the hotel to ask to change the date of my reservation and they refused. I asked for a refund, which they also refused. I explained the unique circumstances. (Eurostar does not normally offer refunds but was going against their own policy given what was going on.) The staff remained unmoved. In the end, I was forced to pay for the stay and I didn't make it to London. The staff's inflexibility and unfriendliness were very unhelpful in an already stressful situation. I would not recommend booking here.

By far one of the worst hotel experiences I've ever had. If I could give the customer service here…read more1 star I would. First of all, the decor looks like it has not been touched since the 1900s. And the hallways smell. I voiced several complaints, wrote a blog post, and still never heard from the GM of the hotel because he simply could not be bothered. Instead, he had his minions phone me and they refused to refund me for at least 1 night. They did not notify me prior to my stay there would be construction at 7am. The night I arrived there was loud noise and thumping at 2am. The WiFi was spotty. Everything except for the service of the bellhops was absolutely awful. I still cannot believe no one tried to remedy the situation more than "we'll take care of you next time." THERE WILL NOT BE A NEXT TIME.

I don't know why the review aren't great! But the hotel is amazing!…read more Very friendly and helpful staff Clean rooms Very very spacious.. The rooms are almost twice the size of Royal Garden Hotel rooms at about £70 less per night! And wonderful location: 25 mins walk to Piccadilly Circus, 20 mins to Oxford circus, 4 mins to the tube and bus stop right around the corner Wonderful bakeries and coffee shops around and great Italian restaurants around 10 mins to the Mamma Mia theater Deserves 5 stars

Thanks to Yelper Susan who reviewed this place first! We went solely on her review and were happy…read morewith the result. Some key points: 1) The rooms are small, yet fully functional. Assuming you don't plan to stay holed up in your room, this should not matter. Some of the single rooms are in oddly shaped corners of the building so they can seem snug, and perhaps comically awkward. This adds to the charm. 2) The showers are to die for. We're talking overhead, rain shower kind of things -- loverly. And there are bonus blue lights on the floor. Somehow this gives the bathroom a very funky, "I'm cosmopolitan, so there" kind of vibe. 3) Location is spot on. Just across from Hyde Park and Kensington Gardens which means you can walk to some nice places for dinner, entertainment or what have you. Our only problem was that the District and Circle line was out of service (and will be through much of August), so we were not able to use the tube stop at Kensington High Street. Next best option is Gloucester Rd. (about 15 min walk). 4) The hotel has a very narrow entrance that can be hard to miss. Our cab driver didn't know where it was, and if you aren't keen on the look out, you might miss it. Look for a glass door snuggled between the Giraffe and Chez Gerard. 5) Good internet access and free.

This place is cozy, almost brand new, modern, clean. Everything works. The staff is very helpful…read moreand friendly. It's not outrageously expensive. It's right across the street from Hyde Park and is convenient to the Underground just a block and a half away. I would absolutely stay here again. Free continental breakfast is nothing to write home about (canned fruit, some pastries, hardboiled egg -YAY- some meats and little packets of cheese - YAY -) but for free it was just fine. The coffee was sort of awful but isn't all coffee in London awful (except for @ Starbucks)? But the room was just right and shockingly QUIET (in the back, did not hear a THING either from inside or outside). Comfortable bed. I recommend!!

Lots of noise with mall right below, no ice for rooms, no fridge, no microwave, rooms very small,…read morebed uncomfortable, room heater would not stay set would kick on middle of the night and sweat you out, and they do not refund nights if you cut your trip short- even if they are fully booked and given a week notice. No customer service. Would have changed hotels but husband working at the Copper Box.

Stayed here for several nights when we were vacationing in London. It was our home away from home…read more Fabulous location! It is located right next to Westfield Shopping Centre!! Easy walking distance to the Tube (Subway) station. Made travelling everywhere much easier and convenient. Comfy bed. Friendly staff. Reasonable rates. Would definitely stay here again in the future. If you do not mind staying a little ways from main London, then this is a very nice hotel to book a room at.

This is an old monastery turned into a hotel, reception, conference centre…read more It's a beautiful building and grounds inside a very busy Hendon. Walking into the very beautiful gated entrance to the old building. There is a couryard in the middle surrounded by a reception rooms on the ground floor and hotel rooms on the first floor. Each of the hotel rooms are quirky and individual. Lovely place to stay in London.

My wife and I gave The Pillar Hotel 46 hours cancellation notice due to travel changes. I was…read moreinformed that the cutoff was 48 hours. I was extremely disappointed in their customer service and their unwillingness to work with us on any type of credit. We will not be recommending this hotel to others.

This is a great hotel. Reasonably priced for its location, good rooms if a little on the small side…read more& marvellous food and wine. Staff are very relaxed and friendly.

The enjoyment of the stay will be down to the choice of room you get (there are over 90). I have…read moreonly stayed here in a single room which was a bit tired. Having said that the restaurant more than makes up for the room. The head waiter is very experienced and his suggestion of wine was extremely appreciated. The food and service is superb although cost is on the high side - about £35 for 3 course meal plus drinks, the breakfast is £15.

We booked two rooms for our week stay. We booked for location and price, but we really liked the…read morestaff, daily breakfast, and the location. The breakfast had hard boiled eggs, cold meats, breads, fruits, juice, cheese,coffee, tea, hot cocoa and others in their amazing hot drink machine. The dining room was clean and the dining room staff kept the tables clean and the food coming. Our rooms although small and cramped were clean, and everything worked. There was shower gel and shampoo (no conditioner ) and a blow dryer. Clean towels daily but if you use wash cloths there were none. Europeans don't use them. Just use the hand towel. There is a little lift on the side of the building to use, but it's little only two people with luggage can go up or down at a time and you have to hold the button all the time to keep moving up or down. Only four stars because the rooms were small and the lift was small and weird to use. The price, location, and staff were all great. We would stay there again!

Great hotel and definitely not what you would expect from a Best Western. It's conveniently located…read moreon High Street Kensington so you can walk to all the shops and restaurants in seconds or minutes. It's across the street from the post office too! Lyman, the hotel manager, made sure our arrival was seamless, even though we had last minute changes. The room was impeccable: very clean, properly working TV, fresh clean towels, nice smelling room, shower gel and soap in the restroom, and a safe. Only thing missing was a mini fridge. We had solid continental buffet breakfast every morning consisting of: refreshments (coffee, tea, OJ, etc.), toast, croissants, jams, yogurt, fresh fruit, cereal, milk, meats, and cheeses. I couldn't be happier leaving with a happy and full stomach each morning. The staff were always tidying up after breakfast and would serve your food if you were there nice and early. The water pressure in the shower was awesome BTW. Also, if you have a lot of luggage there is a side entrance with a lift (not sure of the name but it's on the front door). I truly enjoyed staying here and felt very cozy and enjoyed my stay. I'd be back!

I really do want to give me lovely hotel 5 stars but I can't. Mainly because they didn't tell me…read morewhen booking that their restaurant, bar and gym are all closed for renovation. Meaning I can't work out or feel bad about the steak I'd order from room service afterwards. This is a great hotel, and I've loved staying here for the most part. It's located about a minute walk from Earls Court underground, and is perfect for most things. The staff are lovely, the room is gorgeous with a nice big TV, a microwave and fridge just incase, and a very luxurious bathroom. To be honest I wouldn't have expected anything less from a Best Western Premier. The bed is ridiculously comfy, but unfortunately I was not 100% able to relish in this comfort. Due to the construction and renovation going on, I was woken up every morning around 9:30am to incessant and incredibly loud power drilling. You'd think they'd at least do it a bit later when people are more likely to be awake. I'd definitely stay here again though, just as long as the renovation was finishes so I could have a long lie!

Used this hotel for a hen party. Lovely looking, clean hotel…read more Helpful staff. Rooms were spacious and nicely decorated. Only downside was they didnt put us all in rooms together and wanted one roomful the be staying in their extra bit down the other end of the street! BUT after a lot of moaning, they sorted us out. Great tube link. Excellent for the prices they charge. Keep an eye out on hotel discount site, our rooms were bargainous! x