On our way to a Princess Cruise sailing out of Southampton, we requested to fly in one day early…read moreand a hotel room. Princess put us here.
Location wise, it seems to be okay. There's plenty of dining choices for every taste, diet and nutritional desire. The hotel is in an area surrounded by no less than 24 institutions of higher learning. Plenty of hungry students and faculty to keep everyone in business.
The lobby is small and there is an unfortunately placed pillar that inconveniently blocks some staff members from being able to see the guest queue. The registration counter is in the shape of a L. If I were managing the lobby, I would staff the three stations on the long axis before placing anyone at the short acis, just to keep the lines in some semblance of order.
Everyone that we interacted with was cordial and easily answered our questions. We were also fortunate that our room was ready when we arrived and we're able to check in before noon.
The room was clean but the size of a postage stamp. Smallest hotel room that we've ever had except for one at a pub in Germany. You had to turn sideways to walk between the foot of the bed and the wall. The bathroom was functional with a tub/shower, sink and toilet but just felt oddly configured.
The flight was 10.5 hours. We didn't sleep on the plane. We had a shared transfer from Heathrow to the Radisson. After we dropped our luggage, we went foraging. My plan was to get some lunch plus something we could eat after a nap. Then more sleep to acclimate our body clocks to local time.
When we returned, neither of our card keys worked. A visit to the front desk and it was explained to me that the entire Radisson Blu group had been experiencing problems with their card key systems. A new key was handed to me and it worked.
After we ate, it was nap time. As I drifted into slumber, an alarm went off for about 15 seconds. Silence, then another 10 seconds. Silence. We continued getting dressed and as my wife stepped out of our room, someone who appeared to be from housekeeping told us not to worry, that they were testing the alarm system.
We stayed in our room and heard the alarm go off twice more for less than five seconds each over the next ten minutes.
This is extremely dangerous as it promotes complacency and can potentially get people killed. If the first alarm was a test, and the second alarm was a test, will you react appropriately the third time it goes off? What if the third one is a result of a real fire?
We didn't react much to the second and third because we could hear staff in the hallway. I wonder what other guests did?
For the cost and size of the room, the issues with the card key and alarm "testing", we can't recommend staying at this property.
I've upped my rating and added some comments after breakfast.
Our stay included complimentary breakfast. This is not your standard cheap buffet. It is buffet plus! Cold and hot cereals, croissants, toast, cut fruit, scrambled eggs, sausage, mushrooms, beans and tomatoes to be sure. But you can also order customs eggs, waffles, pancakes and more. Staff is constantly on the go, clearing tables, pouring coffee and tea, always with a smile.
I also noticed this morning how large and thick the bath towels were. A very nice touch. I also saw how high the tub was when I got out of it. A bit of a step up and then down. Without having a grab bar to hold onto, this could be a hazard for those with limited mobility.
So while we still cannot recommend this property, we can at least give it a middle of the road rating.