Tiny cramped room (room 434) with a twin bed I'm 6'3" and my wife is 5'11" when we called the front desk for a room with a larger bed or a cot (which couldn't fit in the room anyway) they said there were no other rooms a available and said they would send housekeeping up, after a couple of hours no one showed up. The thermostat didn't work. Large crack in the wall behind the toilet. The stairs are very confusing when you try to exit the building, had to use the elevator (which is really small) to get to the ground floor. There was no map to show you how to escape via the stairs or a hotel directory. We paid $15,000 for a thirteen day NCL land and sea cruise and was assigned a hotel in the tinder district (didn't realize how bad that meant) and this is only the first day. Complained to the front desk in person a second time and they upgraded us to a really nice room (room 214) with a hotel directory and air conditioning that worked and a king size bed and no cracked walls at no additional charge even after I asked how much it would cost to upgrade to this room (which I would have gladly paid) so I gave them more stars than the one star that I was initially was going to give them. read more

On our way to a Princess Cruise sailing out of Southampton, we requested to fly in one day early and a hotel room. Princess put us here. Location wise, it seems to be okay. There's plenty of dining choices for every taste, diet and nutritional desire. The hotel is in an area surrounded by no less than 24 institutions of higher learning. Plenty of hungry students and faculty to keep everyone in business. The lobby is small and there is an unfortunately placed pillar that inconveniently blocks some staff members from being able to see the guest queue. The registration counter is in the shape of a L. If I were managing the lobby, I would staff the three stations on the long axis before placing anyone at the short acis, just to keep the lines in some semblance of order. Everyone that we interacted with was cordial and easily answered our questions. We were also fortunate that our room was ready when we arrived and we're able to check in before noon. The room was clean but the size of a postage stamp. Smallest hotel room that we've ever had except for one at a pub in Germany. You had to turn sideways to walk between the foot of the bed and the wall. The bathroom was functional with a tub/shower, sink and toilet but just felt oddly configured. The flight was 10.5 hours. We didn't sleep on the plane. We had a shared transfer from Heathrow to the Radisson. After we dropped our luggage, we went foraging. My plan was to get some lunch plus something we could eat after a nap. Then more sleep to acclimate our body clocks to local time. When we returned, neither of our card keys worked. A visit to the front desk and it was explained to me that the entire Radisson Blu group had been experiencing problems with their card key systems. A new key was handed to me and it worked. After we ate, it was nap time. As I drifted into slumber, an alarm went off for about 15 seconds. Silence, then another 10 seconds. Silence. We continued getting dressed and as my wife stepped out of our room, someone who appeared to be from housekeeping told us not to worry, that they were testing the alarm system. We stayed in our room and heard the alarm go off twice more for less than five seconds each over the next ten minutes. This is extremely dangerous as it promotes complacency and can potentially get people killed. If the first alarm was a test, and the second alarm was a test, will you react appropriately the third time it goes off? What if the third one is a result of a real fire? We didn't react much to the second and third because we could hear staff in the hallway. I wonder what other guests did? For the cost and size of the room, the issues with the card key and alarm "testing", we can't recommend staying at this property. I've upped my rating and added some comments after breakfast. Our stay included complimentary breakfast. This is not your standard cheap buffet. It is buffet plus! Cold and hot cereals, croissants, toast, cut fruit, scrambled eggs, sausage, mushrooms, beans and tomatoes to be sure. But you can also order customs eggs, waffles, pancakes and more. Staff is constantly on the go, clearing tables, pouring coffee and tea, always with a smile. I also noticed this morning how large and thick the bath towels were. A very nice touch. I also saw how high the tub was when I got out of it. A bit of a step up and then down. Without having a grab bar to hold onto, this could be a hazard for those with limited mobility. So while we still cannot recommend this property, we can at least give it a middle of the road rating. read more

Pretty good hotel. Just next door to Warren Street underground station. Very convenient. Could walk to most areas also - great location. While our room was large and had plenty of space, the AC would not work during our two night stay. And it was unusually warm during our brief stay in London. We let the staff know after night 1, and they sent someone immediately to check our unit. However on night 2, still did not work. Even with high level Radisson loyalty status, we were still unsatisfied. Disappointing. Not sure I would return, at least in the summer months. But on a positive note, breakfast was good in the morning, great dining staff. read more

Radisson Blu Edwardian Grafton - Lobby - Hotels Near Me - London, XGL

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Hotel was very nice and served a great buffet breakfast. The Best part was the huge bathtub. Most hotels no longer have tubs it was nice to relax after walking and site seeing all day. read more

Radisson Blu Edwardian Grafton - Amazing Deep Bathtub. - Hotels Near Me - London, XGL

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(This review is about my afternoon tea experience only). I know everyone thinks the Brits have afternoon tea everyday, it's like thinking of it as a mandatory meal. Although this isn't 100% accurate you will find yummy, delicious places to experience your own "royal afternoon tea in London". After living there for a while I wanted to have mine, so I took advantage of my friend's visit and took her to a proper tea experience. The legend says the afternoon tea tradition started in the mid-1800s, when dining late became quite fashionable. So, since one used to spend a lot of time without eating anything, the Duchess of Bedford thought it would be a good idea to invite her lady friends over for a tea gathering. The tradition has changed with time, and depending on where you go your experience can have different menus. Usually you will have sandwiches, cakes, scones, jelly and butter. It's not supposed to be a filling meal, but depending on how hungry you are and how many are sharing this experience you will be satisfy before finishing the food. The hotel's decoration is pretty modern, which you don't expect when having a traditional experience like this one, but I found it very comfortable. Service was nice, and all the food items were delicious. I would certainly come back here again. read more

Radisson Blu Edwardian Grafton - High tea! - Hotels Near Me - London, XGL

Our family rented three rooms over Christmas, 2019. Rooms are pretty much okay, nothing special, small size, stains on carpet, very used furniture. Most days, we didn't receive full sets of replacement towels. For two days of our stay, something was wrong with the water heater...it would go from cold to scalding to cold to scalding...get the idea. Made showers a bit stressful. Each time, we were referred to a different manager who acted surprised that anything was wrong. Our last day, two buses unloaded at the hotel and sent it way over the top. The two small elevators couldn't handle the amount of people needing them. Breakfast was overcrowded and crazy. Our rooms didn't get cleaned until 5:30pm. The good parts of the hotel are the location (pretty easy to use the subway, buses, and hail a cab) and the free breakfast (warm and cold items that NEVER changed). read more

Beware! Avoid at all costs! The absolute smallest hotel room I have ever seen. They might as well call this place a hostel and not a hotel. When I complained about the room size, they did nothing, so I left. And then they ended up charging me 145 UK pounds for "staying" at their hotel for 4 minutes. Don't stay here! read more

Quite a stylish hotel. Check in was good, the receptionist offered a glass of their citrus water, which I needed as I am suffering a Cold. I had booked a single room as that was what was left online. Room I was given, was very small, like an L shape room with a small bathroom. I found out later my colleague who checked in after me had a single bed, but when he carried on describing it, it turns out he had a twin room with a sofa! Anyway I guess I have a nice room and I'm only here for two nights. While waiting for colleagues, I found free sweets in the reception! Nice touch!!! I will add more later once I experienced breakfast etc read more

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A luxury hotel in a great location close to Kings Cross. The rooms are nice and modern, albeit dark. Lighting is limited to ceiling spots which can't be individually controlled, it's either all on or all off. The bathrooms have a bath with a wall mounted shower (no hand held shower head, which you would expect for a five star hotel), and the small shower screen is not watertight. In the room in which I stayed the shower screen was so leaking, and the floor becomes an annoyingly wet pool of water. Breakfast is very good with a good variety of full English breakfast. read more

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Many hotels around thenworld are just hotels ......... all very much the same. Ambience, layou, room size , free wifi etc etc. what makes all the difference isnthenstaff the you come across during you stay and the way they interact with you.. We'll this hotel whilst ideally located just a couple on minutes from a tube station, surrounded by some great eating joints, free wifi, free papers, smallish rooms was all about the staff. Buckets full of charisma, engaging at every opportunity, respectful of you space I'm the dining room and nothing to much trouble. Well worth the higher price Inwas expecting to pay but the hotel was full. read more

Radisson Blu Edwardian Grafton - Breakfast bar - Hotels Near Me - London, XGL

Great hotel for business travel. Excellent service, especially the cleaning. Good English breakfast. Right next to the Warren St tube, which makes it accessible to everything. Highly recommended. read more

Location: This hotel is located in the heart of Fitzrovia. My favorite part is that it is steps away from Warren St Station making it extremely convenient to take the Tube. Additionally, there is a Sainsbury directly across the street, a Wasabi and a McDonalds next door in case you have the munchies and want to grab a fast bite. Quality: It's small, quaint, and clean hotel. The rooms are also small but comfortable. I liked the warming towel rods since we visited in the cold winter. Breakfast was included with our stay and they offer a wide range of options in the buffet. Service: It gets very busy in the lobby but the staff is extremely nice. The door men and the restaurant staff were very polite during our entire stay. I'd totally recommend staying here to any of my friends. read more

THIS IS THE WORST HOTEL EVER...The room looks NOTHING like the online pictures. Outside of the bathroom, the room hasn't been updated since the 70s. The bed isn't comfortable, the a/c doesn't work, and the walls are so thin, that you can hear every single noise around you and feel every movement of someone walking in the hallway by you. Honestly this is the worst switch and bait I've ever had at a hotel ever. DO NOT STAY HERE! read more

Had a nice stay for two consecutive weekends during my recent visit to London. Check in process was easy, friendly. Free WiFi in the room which was key to our travels abroad. We were put in a very quiet room in the back of the building, which didn't have a view but we didn't care as we only spent time in the room to sleep and dress. The room was large for English standards, I think. No issues with housekeeping. The staff kept a bowl of apples in the lobby which was helpful for all the running around we were doing. Convenient to the Tube (Warren Street- Northern Line) and grocery stores in the area. Also, just a short walk to Regents Park and the British Museum. We found that the Tube sucks on the weekends, due to construction and other things so we learned to walk when we could and take a cab/mini cab if we were in a rush for an event/dinner meeting. There was always a cabbie standing around outside the lobby looking to pick up a fare (always discuss fares before getting into a nontraditional cab). During the week we were in Germany and Denmark, so it was a relief when we arrived back at the Radisson for the last weekend before heading back to the US. read more

I stayed at the Radisson Edwardian Grafton based on it's position on the price vs. location scale. It's just moments from King's Cross but nearly 1/2 the price of nearby tourists hotels. Our room had plenty of space but nothing overly special to speak of. WIth convient tubes out to more exciting destinations the Radisson did me well. read more

Radisson Blu Edwardian Grafton - Hotels Near Me - London, XGL

While at this hotel my husband and me experienced the worst service and cleanliness ever during any of our extensive travels. I am not one to write bad reviews as you see in my profile. However this experience was so ridiculous that I must. I would give half a star if that was an option. Let's start at the beginning. Now remember this is the London grafton location. We arrived to the hotel and the receptionist started off rude. She told my husband that Americans like things big and that he may not find a single bed acceptable. Then she launched into a critique of American sensibilities and tastes, and why British taste is better. Okay. Condescending and rude, but still okay. When she pulled up our prepaid reservation which was the last night of a pre paid multi city European vacation we were finishing up, she insisted our reservation was not paid. Mind you, we prepaid our vacation 6 months in advance and had no problems with any other reservations which included nights in Spain, France and elsewhere in the UK. The receptionist then proceeded to argue with us. I insisted we were fully prepaid and had the documents to prove it. The receptionist got the idea that we needed to provide email proof of payment. She began directing her aggression at me and attempting to play good cop with my husband. He found it ridiculous as this is his money as well! Finally she brought out her manager after 15 awkward minutes of arguing with us. The manager was able to find out the problem which was a computer glitch on the hotels part. The manager admitted that we were indeed fully prepaid. However this was after 45 additional minutes of rudeness and odd behavior on the part of the staff. When we did check in after an hour plus of our integrity being questioned, we were told we would be given a room upgrade to first class and complimentary drinks for the trouble. The amenities of the hotel such as the full buffet restaurant we paid for and the gym were not explained to us. The wifi was not explained to us. The rude receptionist handed us 2 drink tickets like she was doing us a favor and told us to go enjoy. When we entered our room, it was a joke. The so called upgrade was a tiny room with poor cleanliness located above a parking lot and basketball court. It was in the bowels of the hotel and basketball could be heard being played late into the night. Upgrade? The restaurant was unbelievably racist. There was one room of white British people only and the other room was all people of color. It's hard to imagine in 2016 that this would happen, but I witnessed it first hand. We tried to sit in the white Brit section and were refused, aggressively, by 2 waiters. There were around 15 groups in each room. All 15 groups in the people of color room were Asian, black, Latin, or otherwise foreign. White Brits only in the other room. I kid you not. It was unbelievable. I had a raw fresh juice with me as I'm vegan and had no food options. I was told I had to put my juice on the floor to adhere to hotel regulations. The waiter told me to use the floor as my table and to enjoy my drink that way. I am not joking! The cleanliness of this place was next to nothing. In the morning there was vomit in the hallway, festering and smelling up the entire floor. The check out receptionist was rude as well, admonishing my husband for not preordering us an uber. We chose to take the tube to the airport by choice, how condescending! In a so called 4 star hotel. The rooms were aggressively advertising adult entertainment on their monitors on the tv screens home screen. So tacky! Again, this cheap place should be nowhere near 4 stars. My experience was so bad, that a full refund would be the only way I would return to any radisson. I advise you to steer clear of this place if you want a nice truly 4 star experience! This is not a nice place in any way. From the rude staff, the filth, to the outdated decor and lack of service, this London hotel makes London look shameful. read more

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I have stayed here a few times over the past couple of years. I have been here often enough that some of the staff has taken to remembering me. On this visit I took a Jr Suite. The room was very nice. I had a dining room table, a couch, and a private balcony (Rm535 I think). I also took advantage of room service. The late night menu was OK. The daytime menu is the same as their restaurant downstairs. I had the steak option and was very satisfied. Room service was delivered promptly. The food was plated well and tasted great. My meat was cooked to perfection. My rooms usually come with breakfast buffet included. This time I did have the breakfast option. I enjoy the buffet they lay out and if a customer likes there are some special grilled items included in the buffet. My favorite is taking some of the salmon from the buffet and grilling an Eggs Benedict. I then make my own creation that is delicious and free with the cost of my room. I am sure to stay here again when I am in London for business. The hotel is nicely located and I do like the staff. read more

I stayed here for the first few nights of my move to London. Originally, I choose this hotel because for the location, which was close to the place I was supposed to move into for a flat share. While my flat share situation went bust, this place didn't. The location is quite nice--only a 10 - 15 minute journey via taxi from Paddington; right next to the Warren Street Tube Station (for the Northern and Victoria lines); a 10 minute walk to Euston (for a few Tube lines and the National Rail); and close to both a Sainsbury's Local and Tesco Metro (great if you're feeling too cheap to eat out). This hotel is really no frills. The decoration is fairly drab, and the the single room could almost induce a claustrophobia attack. I think my biggest problem with the room was the poor lighting, although the TV was also quite lame as previously mentioned. Not only is it an old school, tiny CRT, but it also get only three or so channels. I guess that's fine if you're a tourist since you'll be busy checking places out, but if you're a business traveler trying to unwind at the end of the day, you may find yourself a bit disappointed. All in all, not a bad place to stay. If you want a hotel that's convenient to various Tube stations, and a moderate walk to areas like Camden, Maryleborne and Regent's Park, this is a good place to stay. read more

The Radisson Edwardian Grafton is located close to Warren Street tube station so the location is fairly central. The check-in was a bit slow, but service was still friendly and since I was not in a real hurry it did not really disturb me. The single room is small, no discussion about it. The desk is to small to be able to sit and work at. The bed is however comfortable enough and the room has the basic things one need. There is no luxury but it is all clean and at least fairly modern. Not a hotel I would recommend or return to be difficult to say that it is bad or so, it is just average in every way. It is uninspired and boring and in this price range there are better options in London. read more

Man, these rooms are small. Ive only stayed in two hotels in London, and quite frankly at this price range, they all seem fairly comparable. Old, small rooms, relatively old technology (what, no flat panel, no ipod adapters?), but they do have free wifi :) The water pressure in the shower is good, but a bit cramped. Whats with the 3 in one bottle of shampoo, conditioner, and body wash? read more

For a "budget" hotel in one of the world's most expensive cities, you can't get much better than the Grafton. Located in a lovely old building right outside the Warren St tube stop, the interior is very chic and modern and, to our noses, smelled brand-new (you know that wet paint-new carpet smell? Yeah.) The staff was so pleasant and helpful, and happily gave us an early check in (at about 8:30am) so we were able to get a much-needed rest after our red-eye from JFK. Our room was perfectly lovely. Beds were comfortable. We had a fridge for storing snacks and water and a roomy walk-in closet. Our marble-clad bathroom was gorgeous, even outfitted with a heated towel rack (which actually made the loo a bit sauna-like, but still a nice touch) and luxurious bath products. The location is extremely convenient. Bloomsbury is next door, Oxford Street shopping 1 tube stop away, the West End theatres 3 tube stops away. There are great pubs and restaurants nearby along Goodge St. And the best part? You are nowhere near Ground Zero of tourist hell (i.e. Covent Garden, Piccadilly, etc.) In short, I would stay at the Grafton again and again. read more

Absolutely the most stunning hotel. I would highly recommend, very clean and modern yet still keeping some gorgeous old style - the staff were so helpful and polite. They showed us to our room, on arrival were pleasant and brought us up a plate of choco covered strawberrys with 'welcome to the grafton' in choco sauce on the side - sprinkled with icing sugar! PLus there was a card in our room saying 'welcome miss ** to the grafton, we hope you enjoy your stay' and even the telly had this on the screen! The room was so clean, the bathroom was gorgeous - had everything we needed in the room - even a sowing kit which came in handy!! You could use all the hotels facilities including gym - which was open 24hrs! The room service was fantastic, so polite and fast response. They even sent us a message through the telly asking if we would like them to book us in for dinner as it was getting a bit busy!! It was a perfect weekend for my 21st, everything was made so special - great location so i would highly recommend! Great value for money! read more

I actually really like this hotel - location wise it's not great for tourist attractions, but is in walking distance of Euston station and has a tube right next door. The lobby is unimpressive and the rooms are not big - but they are well decorated and finished to a high standard. The bathrooms are excellent and also very well equipped. The bar is very expensive and the service is not great - equally I wasn't too impressed with the food. Finally, do not under any circumstances allow the concierge to arrange a taxi for you as you will pay at least double the true price. There are plenty of black cabs outside which are cheaper. read more

Amazing hotel staff! Thank you for your hospitality! Very close to The Underground, just steps from the front door.

A very pretty building, and the room was great, I slept really well! A couple of gripes. When I was waiting for the lift, the man in the lobby rushed up behind me and said The other lift is there, I shouted over 3 times! which I found rather rude. I mentioned this in the feedback and they have offered me a free upgrade t he next time I stay at another Radisson hotel, which was cany of them! Otherwise, I at at Chez Sainsbury's which was directly opposite, and had breakfast at other locations.. There seems to be a coffee shop right next door, and it is a very convenient location for everything you could need. It's a bit of a hike to Tottenham Court Road Underground, but Goodge Street is closer if any good. The cups in the coffee kit were in plastic bags which I didn't like, but it's probably becaause of the terrible watchdog program which showed the cleaners using the same clooth to clean the toilets and the mugs :-( But I always wash them myself anyway. I would stay again. read more

Room was small AC did not work . They came and worked on it several times . The customer service was the worst. I'd raster stayed at a cheaper hotel . The service and room would have probably been better read more

wow the single room is small. i'm not so sure i've stayed at a smaller room. ever. i was traveling on business, and had carryon luggage only, so it was adequate. if i had more than carryon luggage, i would have been screwed. if i needed to iron anything, i don't physically think there was enough space to put an ironing board. like wow that is small. but after one night, a short conversation with the concierge got me upgraded for 40 pounds/night to a HUGE queen room. and i'm not just talking in comparison to the closet i slept in the night before. i'm comparing it to a normal Las Vegas room, or other comparable large city rooms. easily 4-5x the size of the single. very friendly staff, great central-enough location, complimentary breakfast, and a fitness room. while the single room is "enough" for the lite luggage business traveler, i'd say spend the extra $ to get an upgrade to something less closet-like. read more

All staff are very professional and friendly. Rooms are clean and comfortable. Breakfast and room service sandwich were delicious! Highly recommended! read more

The Grafton is going through a major face lift. I came here for 6 nights on a business trip. I usually stay elsewhere when visiting London, but I wanted to give the Grafton a try. Being centrally located, everything is easy to get to around London. It's located within a very short walk to the Tottenham Tube Station, so that is convenient and there are several neighborhood stores and restaurants that are also a benefit. There's even a dry cleaners a few doors down if you need it, and don't want to pay the ridiculous prices hotels charge. The price for a basic single room at the Grafton was very competitive for the area, and Radisson is usually a nice chain, so I gave it a try. The rooms are small, but that's not uncommon for a European hotel, especially in the older converted buildings. I'm not unhappy with the room size at all, since I'm not sharing the room. If I were traveling with my wife, I might spend the money for a larger room here, but for a single it's fine. There is a comfortable bed, nice large desk with plenty of convenient plugs (UK style and even a US 110V plug) and free Wifi in the room. The phone, wall mounted flat panel TV, furniture, lighting, and bathroom fixtures are all modern and recently upgraded. The whole interior of the hotel is undergoing renovation and remodeling. My room as well as the common area in the lobby and hallways are all freshly painted and upgraded. Very tasteful and perfect for the style of building. A good mix of modern and architecturally appropriate interior design. There is some work still taking place, but it's not intrusive and even during the day not a problem. They seem to be going well out of their way to not disturb the guests. A slight smell of fresh carpet and paint, but that's better then musty and moldy...been there, smelled that...just not here. Had the breakfast this morning, for a reasonable price it was a reasonable hotel buffet breakfast. If you have the time and interest, there are several places within a short walk that will give you a full breakfast option at a more affordable price, but for the money here, it was fine. I would recommend asking for a room that isn't facing the street in front. It's a busy street and the noise during the day can get to be a bit much if you have your windows open, and I was on the fifth floor. For that matter, it's pretty load at night too. I'm also not sure why (could be the student protesting in London the week I was visiting or the fact that there is a large hospital very near by) but there were a lot of emergency vehicle sirens. Got to be a bit much. Overall the hotel is a good choice. It's centrally located and comfortable. It's perfect for the business traveler. The staff is helpful and friendly. Would I stay here again? - YES Would I recommend to a friend or colleague? - YES Is it a fair price? - YES read more

What has happened to the radisson?it used to be so much better-I used to have meetings here in the lobby and dining areas and recommended it to my friends who always said what a great place it was to stay. Of course its well located in the hub of London's West End but for the money I don't think they are keeping up the status of this hotel. For example some of the bedrooms have beds that need replacing sagging and uncomfortable and some areas were not very clean. that said for the convenience aspect it is a good spot and there are a lot worse. As for me I prefer the Marriott Park Lane-always a wonderful experience. read more

I recently stayed at the Radisson while on a work trip to London. The check in was smooth (although I find it odd to pay ahead of time for a room) and efficient which was appreciated after arriving late at night. initially I wasn't impressed with my room though which was facing a busy street and so loud I thought the window must have been open. I also had some trouble finding the hairdryer (surprise, it's in the desk drawer?!). After that first night, I managed to change rooms and got a very nice quiet room in the 1st floor. Then it became a great stay. Breakfast was excellent with a reasonable array of hot dishes, eggs made to order, smoked salmon, fruit, yoghurt, cereals and several good breads along with croissants. The coffee was also excellent and served in little French presses that were delivered promptly to your table. The wait staff were very nice and responsive to any requests as well. Similarly, anytime I had to deal with the front reception, I found the staff to be extremely polite and helpful too. This customer service certainly added to the overall experience of staying here. The gym was adequate with two good quality treadmills and weights. For those wanting to sightsee, the hotel is conveniently located right by Warren Station so getting around is very easy. I would highly recommend staying here to anyone. read more

On my frequent visits to London Town, I stay at this hotel. It's reasonably priced for the West End and the rooms are relatively big. The staff is attentive enough. The breakfast is fairly bad; cold sausages, toast and beans. The mattresses are hard, but the shower is great. The TV is a complete piece of shit. Like a little 10" model bolted to the wall. It's alright and I'll stay there again so I can walk to the office, but if you don't HAVE to be dead in the center of the West End, there are plenty of nicer hotels in London for less. It's just okay. read more

Hotel is nicely appointed (up to date design and materials) but as others have said the rooms are small. For me that's not a real problem for older, central city hotels. The biggest issue was the sound of plumbing (sounded like our tea kettle gurgling) from unit above us. Noisy for any hotel. The real problem for me was hotel dining. I understand that hotel restaurants are going to be more expensive than nearby local fare, but to charge £2.75 for a glass of water AND the same for refills is outrageous! In addition, at 6pm there was loud, pulsating trance music thru-out the restaurant (apparently anticipating a bar crowd that never materialized). With no one else in the restaurant, I asked that they seat us in a quiet section (there was none) and to staff's credit, they did turn down the volume a bit. But, in an expensive restaurant, staff should be on top of sound system volume as part of the whole service experience without being asked. For the price, food was mediocre at best. Do the free breakfast and have other meals elsewhere. read more

This is a great hotel to stay in on a reasonable mid-budget. Being put up in London on a restricted work budget it was always a worry where I would end up for the money, but I was very pleasantly surprised with this hotel. And indeed the chain of hotels as a whole - the Kenilworth Hotel is just the same quality. read more

Been there about a year ago in a single room. A quite small room but still very nicely decorated and comfy. Very clean room and bathroom. The staff is very friendly and happy to give a hand with suitcases. They kept my luggage for me after cheking out so I didn't have to carry it around town. It is very very central and I got it for a very very fair price not saying it was cheap. The rooms are quite small though and one has to wait quite a bit for the escalators! read more

Not a good experience staying here. I booked 3 rooms, a single, a double and a twin. I got a single and two doubles. After much going back and forth to reception they finally allocated a twin for one of the doubles. The other double with just myself in turned out to be a single anyway, a queen bed against a wall and only one set of towels. My shed in the garden was bigger than my room. Spending £450 on rooms and getting little for it is poor. I've stayed in better BnBs. Only saving grace was the shower, it was superb. read more

This "luxury" hotel has the usual features: clean rooms and doormen. However, the service and treatment of guests is extremely lacking. We experienced annoyances from start to finish. We booked a 3 bed family room. When we checked in the attendant told us they have only 2 family rooms and the only one with 3 beds was already occupied. Therefore we could have the other family room: a glorified 2 bed room. As a final insult upon leaving I asked the concierge if I could buy a bus ticket directly on the bus or if I should charge up my Oyster card at the underground station first. He said, yes you can buy a ticket directly on the bus. Not true. The bus driver promptly turned me away and my travels to the airport were frantically delayed. read more

Nice hotel in a good location right next to tube stop and you can even walk to Oxford st. Rooms are various sizes but all acceptable. Nice bath amenities. Would stay there again if the price was right, not worth more than $150-185/night . Just enough English charm read more

Horrible service. Hotel routinely overbooks and then sends customers to other hotels. Standard practice. In my case they sent me to another place late at night, gave me a smoking room! Will never go back here. read more

Very nice hotel at a great price for central London. Clean and comfortable rooms with decent food from the restaurant. Traffic noise can be a bit intrusive if you need the windows open! read more