This is the experience I had with Walgreens Store #09798 (4855 Commercial Dr, New Hartford, NY…read more13413). I stopped in while traveling to pick up a few supplements and I'm glad I chose this location. The service was genuinely excellent. Aly (shift lead) and Justin (manager-in-training) were professional, patient, and proactive from start to finish. I was trying to figure out how to use my Walgreens Cash rewards, and they walked me through it step-by-step with zero attitude, even though it required extra verification and a couple extra taps on the register. Despite limited staffing at the front, they kept everything moving smoothly and stayed calm the whole time. It felt very old-school in the best way, disciplined, competent, and well-run like a good operational military team. Shout-out to Aly and Justin for solid, capable service. This is exactly how a store should be run. Highly recommend.

For the last 6-8 months my prescriptions that I get every month are either on back order or have…read morehalf scripts available.... And THATS HALF THE PROBLEM!!!! When a script is due to be refilled they never have it ready until I am out of meds up to 7 days past the due date which means I go without my meds!!! I need my blood pressure meds and not having them when I NEED them increases my blood pressure!!! I'm sure they don't want me to have a medical emergency due to their inept service!!! Get with the fucking program Walgreens!! And stop with the bullshit excuses!! And it's not just this particular store!! I've heard the same things from other stores in the area complaining about the same issue!! This is unacceptable!!!!

The customer service and assistance of Barbie (Pharmacist) is amazing. She went out of her way to…read morereach out to another Rite Aid from Oneida to New Hartford. She made sure that I get my prescription.

I waited in the drive through line at this Rite Aid store for over an hour. My prescription was…read morestated to be ready by 11:45 AM. I got in line at 11:45AM. After sitting in line for an hour I was told my prescription was still being worked on and could I loop back in line. I explained I had been in line for an hour and that there were 15 cars behind me. I told the associate I would wait at the window since the prescription was now an hour past due. The associate obtained another associate(possibly Manager?) who gave me the same direction. She did not apologize for my wait or seem concerned at all when she asked me to go back in line. I held senior management positions in retail until I retired 2 years ago and have not experienced this lack of empathy or concern ever. How easy would it have been for the second associate to apologize and quickly throw a few pills in a bottle? Incredible! I will move my and my wife's prescriptions to Walgreens.

I have been waiting 4-5 days for two prescriptions to be filled. I was finally told one was out of…read morestock and would be filled soon. The other, I was told, was in stock and would be filled ASAP. This delay is unacceptable. I need my meds and if the pharmacy is unable to fill them in a timely manner, they should have told me this so I could have had them filled elsewhere. Very disappointing.

Not even worth a star of any kind. I was given an epic run around trying to fill a prescription…read moreafter leaving the ER. Was from out of town, looking for a brand I knew. The store was in terrible shape, extremely run down. I was given a run around about my prescription and even the ER tried calling and no one picked up the phone after 15 minutes. I received a text this morning if I wanted to have my prescriptions filled. Almost 24 hours after I needed the meds. Epic let down....will never step foot or recommend Walgreens again. Go to parkway drugs. Very kind. Had my prescription filled within minutes.

Do not go to this pharmacy if you want to use a medicine Shoppe go to one in New Hartford the women…read morepharmacist here thinks she is a doctor and doles out the medications as she seems fit .She makes you feel like your some kind of drug addict just because you want to fill your script and withholds it until the last possible moment.You should have went to school for 6 more years if you wanted to become a Dr .I know that some people do not like the big chains but there are a lot of better mom and pop pharmacies in the area that will deliver your meds Randalls pharmacy in New Hartford,medicine shop in New Hartford,parkway drugs to name a few .And if your expecting them to deliver your script don't plan on getting it any time before 3 in the afternoon as they drag their feet with everything they do.I'm telling you heed my warning or else you will find out for yourself.That woman pharmacist is horrible to deal with .let me give you an example I was to attend my sisters wedding in Florida and I wanted to get My medications so I would have enough so I call there and she tells me it's to early to fill them well I did some research online and found out that its up to pharmacists discretion to fill script a few days early well she makes you feel like an addict trying to get your fix .so I called medicine shop in new Hartford and the pharmacist there ,a good guy,well he says sure I fill them no problem I understand that people have lives and sometimes it can be interfered with because you have to constantly worry that well if I decide to go out of town am I gonna have enough meds .so he filled them and from now on I'm giving all my business to him I will never deal with that @$!#! Again So just remember you have been warned

This is the worst Walmart I have ever had the displeasure of visiting by an order of magnitude…read more They won't even honor their own return policies for products they manufacture without calling the corporate escalations number. Rude employees who yell at you when asking about a product being in stock. Almost every cash register is turned off even during peak business hours and with long lines. I think Shaq has a better chance of hitting a free throw than receiving an error free delivery. Many of my favorite staples are also no longer being stocked here as well despite abundant availability in other locations. Hopefully the length of this review will also help clearly illustrate the intense feeling of frustration I've been experiencing recently shopping here.

Over the years I have watched interesting and colorful come into this store. You were always…read moreguaranteed to leave with stories and was a good place to people watch. I stopped going prior to COVID for a number of reasons but the final straw was a man exposing himself and management who did nothing. There was an item I needed it was only available locally at Walmart. Took a family member and went. Left so angry I won't be back. I get there are staffing shortages but your priced are pennies cheaper than other stores. All that was opened was self checkout. Rang up item I came for and rang up higher than online and shelf tag indicated. Ok you would think that would not be a problem but you would be wrong as Customer service closes at 8. It was 8:20 pm when I checked out. I was told they could not adjust price or refund as I would have to come back to the belly of the beast if I wanted a refund or an adjustment. Yet there were a number of customer service staff there that Were still there. I was told the drawers are taken and nothing they can do. This is so wrong and a poor business practice. Guess I should be thankful everyone kept their pants on. Store to me was filthy and unkept. Can not tell you how many items were piled up in customer service never seen anything like all the overflowing carts of merchandise.

Nice prices, but the guy working there, Greg, is rude as hell. Passive aggressive responses to…read moreinquiries, treated me like an idiot because they had issues sending something to a commercial address. Would not use these guys again because of this guy alone.

I always order at least $100 worth of toiletry items for homeless Grace bags. Great prices! Have…read morenever had a problem with service, very occasionally things are backordered, but not a problem since I order ahead of time. Takes about a week to arrive. Love them!

First time purchasing from Secured Pharmaceutical! My order arrived days sooner than expected and…read morethe products were high quality and pretty dang great. 10/10 definitely shopping here again!