The customer service and assistance of Barbie (Pharmacist) is amazing. She went out of her way to…read morereach out to another Rite Aid from Oneida to New Hartford. She made sure that I get my prescription.

I waited in the drive through line at this Rite Aid store for over an hour. My prescription was…read morestated to be ready by 11:45 AM. I got in line at 11:45AM. After sitting in line for an hour I was told my prescription was still being worked on and could I loop back in line. I explained I had been in line for an hour and that there were 15 cars behind me. I told the associate I would wait at the window since the prescription was now an hour past due. The associate obtained another associate(possibly Manager?) who gave me the same direction. She did not apologize for my wait or seem concerned at all when she asked me to go back in line. I held senior management positions in retail until I retired 2 years ago and have not experienced this lack of empathy or concern ever. How easy would it have been for the second associate to apologize and quickly throw a few pills in a bottle? Incredible! I will move my and my wife's prescriptions to Walgreens.

Do not go to this pharmacy if you want to use a medicine Shoppe go to one in New Hartford the women…read morepharmacist here thinks she is a doctor and doles out the medications as she seems fit .She makes you feel like your some kind of drug addict just because you want to fill your script and withholds it until the last possible moment.You should have went to school for 6 more years if you wanted to become a Dr .I know that some people do not like the big chains but there are a lot of better mom and pop pharmacies in the area that will deliver your meds Randalls pharmacy in New Hartford,medicine shop in New Hartford,parkway drugs to name a few .And if your expecting them to deliver your script don't plan on getting it any time before 3 in the afternoon as they drag their feet with everything they do.I'm telling you heed my warning or else you will find out for yourself.That woman pharmacist is horrible to deal with .let me give you an example I was to attend my sisters wedding in Florida and I wanted to get My medications so I would have enough so I call there and she tells me it's to early to fill them well I did some research online and found out that its up to pharmacists discretion to fill script a few days early well she makes you feel like an addict trying to get your fix .so I called medicine shop in new Hartford and the pharmacist there ,a good guy,well he says sure I fill them no problem I understand that people have lives and sometimes it can be interfered with because you have to constantly worry that well if I decide to go out of town am I gonna have enough meds .so he filled them and from now on I'm giving all my business to him I will never deal with that @$!#! Again So just remember you have been warned

It's a grocery store. Expectations were not high but the store is clean, they have a good section…read moreof grocery store products, and the prices were reasonable Would definitely go back next time we're in Utica.:

Worst fish fry meal I ever received...The service in the seafood dept. was horrible. A grumpy old…read moreman who took my order tried to convince me that they were to busy to take my order. Rating isn't even worth one star. There was hardly any food in the meal container... Price Chopper Blows...

I have been waiting 4-5 days for two prescriptions to be filled. I was finally told one was out of…read morestock and would be filled soon. The other, I was told, was in stock and would be filled ASAP. This delay is unacceptable. I need my meds and if the pharmacy is unable to fill them in a timely manner, they should have told me this so I could have had them filled elsewhere. Very disappointing.

Not even worth a star of any kind. I was given an epic run around trying to fill a prescription…read moreafter leaving the ER. Was from out of town, looking for a brand I knew. The store was in terrible shape, extremely run down. I was given a run around about my prescription and even the ER tried calling and no one picked up the phone after 15 minutes. I received a text this morning if I wanted to have my prescriptions filled. Almost 24 hours after I needed the meds. Epic let down....will never step foot or recommend Walgreens again. Go to parkway drugs. Very kind. Had my prescription filled within minutes.

Service was great. Was having massive issues having a prescription filled at another location and…read moreParkway drugs was a recommended alternative. It was so easy and great. Very caring staff and had my prescription filled in no time.

Had to switch to this drugstore as it is the preferred pharmacy for my prescription plan…read more Drugstore has a very old time feel and limited inventory but have been so disappointed in the service back at the pharmacy and the lack of confidence in handling my medications. I have had multiple issues with getting prescriptions filled and what upsets me more is their insistence in going over my prescription, prescription I have been on for years. Other pharmacies will ask if you want to consult with pharmacy they don't. They do not give option. I would prefer the pharmacist focus on getting my prescription correct rather than going through a drug I have been on for some time. Line at Pharmacy tends to be long and often times the wait is quite long. They do offer delivery which is a nice service but I have not used because I do not feel they will fill my prescriptions correctly. Will probably just pay more and go back to either Price Chopper or Target where I get better service and the personnel know me. If you want a prescription transferred forget it they don't care to be bothered. Don't care for this pharmacy at all.

Came in for a simple, quick transaction, but in that short amount of time there was still plenty of…read moreopportunity for the assistant manager (Brittany) and another employee (Brennan) to be nasty to me. Customer service did a complete 180 recently. Probably won't ever return here.

This is the worst Walmart I have ever had the displeasure of visiting by an order of magnitude…read more They won't even honor their own return policies for products they manufacture without calling the corporate escalations number. Rude employees who yell at you when asking about a product being in stock. Almost every cash register is turned off even during peak business hours and with long lines. I think Shaq has a better chance of hitting a free throw than receiving an error free delivery. Many of my favorite staples are also no longer being stocked here as well despite abundant availability in other locations. Hopefully the length of this review will also help clearly illustrate the intense feeling of frustration I've been experiencing recently shopping here.

Over the years I have watched interesting and colorful come into this store. You were always…read moreguaranteed to leave with stories and was a good place to people watch. I stopped going prior to COVID for a number of reasons but the final straw was a man exposing himself and management who did nothing. There was an item I needed it was only available locally at Walmart. Took a family member and went. Left so angry I won't be back. I get there are staffing shortages but your priced are pennies cheaper than other stores. All that was opened was self checkout. Rang up item I came for and rang up higher than online and shelf tag indicated. Ok you would think that would not be a problem but you would be wrong as Customer service closes at 8. It was 8:20 pm when I checked out. I was told they could not adjust price or refund as I would have to come back to the belly of the beast if I wanted a refund or an adjustment. Yet there were a number of customer service staff there that Were still there. I was told the drawers are taken and nothing they can do. This is so wrong and a poor business practice. Guess I should be thankful everyone kept their pants on. Store to me was filthy and unkept. Can not tell you how many items were piled up in customer service never seen anything like all the overflowing carts of merchandise.

Seems like the manager or employee were not able to go beyond their basic employment duties. Not…read moremean just not terrible helpful.

Best-Rite Aid in town! The cashiers are friendly and helpful; the store is well stocked and clean…read more I usually buy beauty products, hair stuff like anti-frizz, fill prescripts, or if I happen to be on a walk, I might stop in and buy a water. I love that there are GNC products available as I am a fitness freak. The only thing that sucks are people who holdup the line occasionally for whatever their reasons are.

Great customer service. Was pleasantly surprised to find that I could rent a wheelchair for my…read moregrandson instead of having to purchase one.

Tried to reach out to this company, called during business hours but received no answer. Tried…read more three separate times over two days. I left voicemails but never got a single call back. I was inquiring on if they carried a specific medical brace, customer service was lacking. Maybe the hours of operation needs to be updated on their phone prompts and/or online. It's difficult to reach anyone during business hours.