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    Appliance repair

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    3 years ago

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    Sears Appliance Repair

    Sears Appliance Repair

    (106 reviews)

    Our furnace started over heating, smoke & a burning smell was coming out of our vents so I…read morescheduled an appointment with Choice Home Warranty. While we waited for an appointment my husband took the cover off & checked to see if the filter was dirty but it wasn't so he closed it then the blower started working fine. Then Sears showed up a few days later & noticed the limit switch was missing & had to order it & rescheduled to come back in 5 days. 15 minutes after he left the burning smell & smoke started coming back out the vents again setting off our smoke alarm. I immediately called the Tech Ottis to let him know & his response was he already closed the ticket & wasn't coming back until Friday. So we were without heat from Monday to Friday & had to use space heaters. I was not happy about it at all since the heat was working before he came but once he came back Friday morning he fixed it & we've had no problem. Ottis is very friendly & knowledgeable. Thank you for fixing our furnac.e.

    Just awful, DO NOT USE THEM! Had a technician come out, diagnosed the problem and said he had to…read moreorder the part. I was told it would be in within 24 hours and they would be back in the morning. My appointment got moved, then got moved again, 5 days from now!? I called to cancel but they do not have any human customer service, only bots. So now I have to fight the $129 charge just for them coming out.....but I have no idea how to do that because I cannot actually speak to anyone.

    Kingsway - homeappliancerepair - Updated May 2026

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