WORST. EXPERIENCE…read more I didn't want to have to leave this review, but after the owners promised to make it right and then never made good on their promise, I can't stress enough how horrible our experience was with Moore and Smith. They were by a mile the highest quote, and we don't mind paying top dollar for good service, but this was nothing short of disappointing. The company came highly recommended, however they repeatedly dropped the ball on our rental when we needed to have trees removed. They presented a waiver to our tenants stating it was "to cover the property under insurance should anything happen". This was in fact a waiver in case the lawn and or driveway got torn up. I, as the owner of the property was NEVER presented this document, or I would have certainly requested to move the service to another day when the ground was more firm. Lo and behold, the lawn is a demolition derby, the driveway is damaged, and the tenants were picking up trash and debris for days. Not what I would expect for an $8000 service. When I called to get to the root of the problem and express my frustration, I spoke with Megan, who is equally as classless as she is condescending... not sure what swamp they dug her out of, but I've never been spoken to by a more repugnant person. Any company that would have THAT as their customer service person clearly doesn't give a shit about customer service... The owners called me back to apologize for how she spoke to me, which showed class, and promised to return to our rental, smooth out the tracks from the damage, and to reseed the lawn. He also promised to come to our property for free for a service should we need help. They never made good on either promise, and calls to the owner have been unreturned and texts left on read. Needless to say we are disappointed and will never be hiring them again.

Beware. Took advantage of us by overcharging for removing one (!) tree that was on the ground…read more Estimate was $6,000 came in at $17,000 and refused to pro any sort of discount on the bill despite that I did much of the work myself with help from the local utility. Threatened to sue us for slow payment when our spineless insurance sat on their bill. Horrible people.

Kaily's is an enigma. I have to agree with other reviewers, that the initial communication is very…read moregood. We had the guys come out, review our tree removal needs, and give us a firm quote right there on the spot. Thereafter, scheduling was pretty easy too. They showed up when they said they were going to and started working immediately. From there, things went a bit wonky. They told us our job would be a one-day job. It turned into 3 days. Each day, the entire crew would just pack up and be gone, leaving each time and not communicating when, or even if, they'd be back to finish. Halfway through day-2, they moved our neighbors stuff around in their yard without their or our permission (didn't even talk to us about it). On top of that, they also messed up part of that same neighbor's yard dealing with the tree on that side of the job. The ground/grass there is pretty well destroyed, and they did not have permission to be on the neighbor's property. While expected, as we had some YUGE trees that needed to be removed (80-90 footers), our yard is completely destroyed. They did do a good job protecting our irrigation heads all throughout the yard though, even those right below where the huge trees fell. By the time they left for the 2nd day, still unfinished and not telling us when/if they'd be back, we were a bit exasperated. When we asked what was going on with the final piece of the job, the stump grinding, they said they didn't know and that it was a different team that came out and did that, and they had their own/different schedule and we'd just be worked in when they were available. Several days later, the stump grinding team showed up unannounced. They went to work on the stumps immediately, but left GIANT piles of sawdust in the yard where the stumps were ground. We weren't expecting that and calls/texts sent asking about it were not returned... finally they just sent us an invoice via email and we never heard anything else from them. We just paid the bill to be done with the job, but don't necessarily feel like we received everything we paid for in totality. Overall, they did the job, the trees and stumps are gone, and they didn't break anything that needed to be repaired, but we now have some additional work to the grounds (including our neighbors) that has to be done as a result.

Kaily's tree service did a fantastic job removing two huge trees in our backyard that we're hanging…read moreover our roof. They had an excellent rates and once the job was scheduled they showed up and worked until the truck was full and they had to come back another day. The only issue I had was communication in getting the service scheduled. We had them come out and do the estimate super quickly. However getting a hold of them to get the work scheduled took multiple back and forths of text messages. Overall we are extremely pleased with the service they did; just make sure that when you get the estimate you are willing to schedule that day.

I had eleven trees removed and two large maples topped, had to Manuver between two power lines no…read moreproblem, very friendly courteous and good price, I would definitely recommend him to anyone who needs tree work.

They showed up on time did exactly what I requested. I thought they would have problems because…read morethe trees were close to the house and carport. They got the trees down with no problem and cleaned up as much as they possibly could. I would highly recommend for any tree service you need.

These guys are incredible. Saw them on Instagram and thought they did great work. It really showed…read morewhen they came and removed a few of my trees, there was on deaths door. Even my neighbors came up to me and told us how professional they were. Especially with set up. The crew is passionate and takes pride in their work. I won't even consider another company. Oh, they also repurpose a lot of the wood! Highly recommend!

I had a couple trees that needed to be trimmed. Other companies quoted me almost twice as much, and…read moreChop was able to work within my budget to right size the project. JonEric was very responsive and friendly, and the team doing the work was quick and effective.

WOW! These guys are amazing. They actually answer the phone…read moreand show up. Their work is impeccable - they are knowledgeable about trees and can recommend how much to cut etc. We have over 100 trees on our property -- they are professional and our "go to" for all of our tree work. I highly recommend!!

Nick Tanner is a young man that owns Tanner's Tree Service. He's just starting out and has done…read morework for me. He's an exceptional tree climber, and has an excellent crew. His buisness is growing and much needed in this area. He is bonded and insured. I can't say enough regarding Nick and his crew's work ethics. He is reasonable, reliable and does exceptional work. I highly recommend this young man and his crew.

Great group to do business with! The crew was onsite, on time, and got the job wrapped up a lot…read morefaster than I expected. All trees down and stumps ground by end of business that day, which was impressive considering what I had them do. A couple of the trees we had taken out were 100 year old maples that had never been maintained and become a hazard to our home and automobiles. These guys brought the equipment and skill to make it look almost effortless. Fantastic prices as well! Would definitely recommend and use again.

Great customer service. Kenny showed up on a Saturday with very little notice and provided a few…read moreoptions regarding a tree that we were considering removing. The work was taken care of within a few days and they did a great job. We'd be happy to use Tree Masters again and they would be our first choice no question. Highly recommend.

These guys are true professionals. I am well pleased with the job, price, and overall performance…read more Ramiro and his crew did such a great job. What amazed me the most was meeting him in the morning for a quote, then hiring him and asking if he could start that same day. He made it happen. Next thing I know... trucks and big machinery come up rolling up. Great price for the amount of work done, with the right equipment. Very impressed with how well his crew conducted themselves. They clean up everything they cut and make sure everything is left in better shape than I could ever imagine. I have always been a DIY person but this is a job i couldn't do... Karol's tree services was able to a great safe job. And my "perfectionism" approves 100%. We ended up having them cut two big cedar trees down with stump removal 5 other stumps removed 3 medium small trees taken out and trimmed 1 huge tree trimmed And a bit of yard cleanup and trimming So glad to have found this company. Very very pleased.

I know my review is going to be one of the the sole negative reviews in a sea of positive reviews…read more Alas, I wish I didn't have to write this but unprofessional behavior is not okay and I would like to get my experience out there. Last week, Romiro (the owner) came out to my property (after being late due to reportedly having truck problems), and was very nice. Reasonable quote. Was looking forward to having the trees on my property trimmed. He showed my husband and I his license and schedule. We decided to get this done today, 4/4/17 starting anywhere from 8am-8:30am. Well, fast forward to 4/4/17 (today): 9am came and went. I contacted the office. The woman told me we were in fact on the schedule and she would contact her "boss" to find out what happened and get back to me. Well, over 1/2 hour came and went and no returned call. I called back around 40 minutes later, I left a voice message. She called back a couple of minutes later and told me the guys were emptying out their trucks because they were full. They would be here between 10:30am-11am. 11:20am: no tree service on my property, no follow-up phone call to notify me of what was going on. Basically, a no-show. I called the office once more and cancelled the service. I notified them I would be searching for another company. Never received a call back. I am extremely disappointed as I have many other things happening and was looking forward to having the trees trimmed so that they would be safer when we get these strong TN storms. I do not understand why a company would give the estimate and then not follow-through without an explanation. I understand life happens and would have been perfectly fine if they contacted me and told me the truth, that they either forgot or something happened, etc... I do not, however, understand this type of unprofessional behavior that seems to be more mainstream nowadays. I am a professional myself and conduct my self as such. I guess I will stop expecting others to act the same. Based solely on my experience, I DO NOT and CANNOT recommend this company. Here's a doozy of an update: Apparently, they don't even communicate with their own staff. 2 guys came out here without being notified that I had cancelled from earlier due to lack of communication on their part. They said they were the only 2 that were sent out to start this massive tree trimming service (for 2 60' hackberry trees, might I add). I had been instructed earlier by the woman that answers the calls that more guys would be sent out due to starting at a later time in the day (which was supposed to be around 11am). And these 2 poor guys were the "extras"?! Messy business practices.

Mike and crew came out and did a fantastic job of pruning a huge 35 yr old maple on my property…read more No baskets or heavy equipment needed they harnessed up and climbed high to remove dead branches and applied a cable to protect it from high wind damage. They brought a chipper and cleaned up well after the job. Highly recommend.

Needed help with a beloved tree stooped over by the ice storm. Mike got us taken care of quickly…read more Great service !!