I hate to have to give this place 2 stars, but my experience with them was "meh".
I had a bridesmaid dress that I needed taken in for a wedding I was in. When I went into Kings Guard, the owners were nothing but sweet. The lady was so excited to help me, she knew the only thing I needed was for the dress to be taken in on the sides and shorten the straps a little. I put the dress on, she pinned everything, and we agreed it was a perfect fit. She wrote me up a slip, advised it would be $60, and to come back in two days to pick it up. Awesome.
I go back a few days later to pick it up, try the dress on, and I can't even zip up the back. Apparently, they have a seamstress off-site that does alterations & she took the dress in too much. Fine, the lady at the shoppe said she would have it taken care of within 48 hours, which was good! I go back in 2 more days to try the dress on again & now it fits perfect.
Here's my problem: I was charged $80 total. When asked why the $20 extra charge, the lady said it was because the dress had to be sent back a second time to get fixed, and it costs them money to do that. Uhmmmm, ok, but it wasn't my fault the dress was taken in too much the FIRST time.
I hate confrontation, so I questioned her once, she said that's how it is, I paid the $80, and went on my merry way.
I loved the shoppe at first, they are sweet people, but I'm not keen on their customer service / resolution methods. Sadly, I will not be going back. Sorry, Kings Guard! read more