Shop owner was very helpful and knowledgeable and took care of us quickly. Even offered a student…read morediscount. We'll definitely be visiting again for all our bike needs

Always always always receive top quality service at this shop. Everybody is super friendly. Had…read moremultiple issues with a previous bike and very helpful in fixing those issues. Even gave some advise on what new bike to purchase. Came recently for a tune up on my new bike and had great service again. Everyone is very knowledgeable, willing to help, and answered all my questions.

If you're looking to customize your bike BikeFixNYC/3rd base is your best bet…read more Affordable and professional and good people makes this shop your best choice. Check out the before and after pics

Needed one screw on handlebar, and asked for air in back tires. $10, ok. Gave a tip. Left shop,…read moreblew out back tire. ugh!! Back to shop, fixed tire and when I asked the price, they said $25, but I mentioned the wall sign says $20 fixed rate. I give the $20 and they argue with me, and someone not involved gets involved and I feel like I'm being attacked. I leave the shop again, and the back tire, just "fixed" is completely flat by the time I got home 5 blocks. I thought the shop was going to be OK, but I cannot recommend it. Plus, I have a completely flat back tire.

The staff at Urban Cyclery is nothing short than exceptional. I stopped after a recent trip to my…read morefirst ever cardiologist appointment at age 52; extra weight on and a former daily cyclist, NYC bike messenger in the 1980s, I'm a lifetime fanatic who realized that he needed to get back on track. I was curious about e-bikes, and Ossie the most excellent friendly mechanic I've dealt with, helped me with my decision with a test drive in the rolling hills of Maplewood! I had such an amazing ride, it re-sparked my passion for cycling, after that ride I bought in 2 of my bikes for work there and they are both riding fantastic, the work they do, helpful advice, friendly warm demeanor, all ushered in a new era of my cycling that I now have passed down to my son, we go on rides every other day, and his enthusiasm has created an even stronger bond. I am so grateful for these guys at Urban Cyclery, they are a real asset to the community.

A beautifully curated selection of bicycles and e-bikes, a bright and welcoming space,…read moreknowledgeable and helpful bike professionals and a convenient location on Springfield Avenue make the Urban Cyclery Shop an absolute local treasure. The clearly advertised levels of bike service on the wall behind the register, which range from a straightforward tune-up to an annual maintenance plan for those "hammers" who ride their bikes hard, offer a great variety of options depending on how much (or how little) you plan to ride your two-wheeled steed. Although I only stopped in to check out kid bike helmets and to buy an insulated water bottle, it was a wholly positive experience. I can't wait to bring one of my neglected mountain bikes here for some pampering!

I went there for my e bike repaired, they didn't had the parts, the owner was polite and requested…read moreme to contact different people, overall the service requested was not done which is the repair, but got a closure. The place was big and by the looks of it they repair and sell a lot of e bikes and normal bikes.

Excellent service, after taking my scooter to 3 different places without any luck. Jaime fixed it…read morefor me in less than 24 hrs. Super reliable

The owner is shady right from the rip. I walked in with a simple machine screw bolt for handlebars…read more He starts doing the game all man use a real expensive. These are real expensive. I don't know. I don't know. Once he did that I said I'll just take it back please and then the next word out of his mouth was oh I was gonna give it to you for free. For free.? I told them straight up you're talking out of both sides of your mouth. You think I'm an idiot. I'm an elevator mechanic. I work with nuts and bolts for a living. I know it's expensive and what's not. I called them out on it. he told me I have a stick up my ass. I said you're trying to rob people and then I ask what would you charge me for this expensive bolt that you said. he replied back a dollar fifty I started laughing. I said a dollar fifties expensive to you a dollar fifty is reasonable and not expensive

I was helped my Lucas and he was such a big help, he fixed a hole in my tire and tightened it back…read moreto my bike!

Great bikes and friendly service! Easy access to the park. So much fun. Totally recommendread more

Very friendly and great bikes! Highly recommend for a tour of Central Park would do again!read more

I rented an aluminum road bike from Unlimited Biking, and it was a miserable experience that left…read moreme stranded with a broken bike in the middle of nowhere. The bike was poorly maintained and generally unpleasant to ride. But things got much worse then the cheap plastic pedal fell off half way through my ride. I couldn't screw it back on as the screw threads were completely stripped. I was able to get to a nearby bike shop, and they confirmed the bike couldn't be easily repaired and would need an entirely new crank arm. I called Unlimited Bikes, and they offered to bring me a new bike. According to the agent, they had a truck in the area, and it would take them about 30 minutes to get to me to deliver another bike. After 40 minutes I called back to get an update. The truck was about 45 minutes away. What blackhole time warp caused the truck to get 15 minutes farther over 40 minutes is a mystery. I waited another 30 minutes and called to check on the status. The truck was still 45 minutes away. At this point, I got frustrated. They said they could expedite a bike over, but there was traffic and it would take 30 minutes. I waited another 15 minutes and called to check in again. There was no truck available and no spare bikes. WTF. They suggested I get an UberXL and take an hour ride back into Manhattan. They refused to cover that cost. Needless to say, very unhappy that they wasted my entire afternoon and left me stranded. And get this - they refused to refund the cost of the bike rental!!! After fighting aggressively over the course of a week (and contesting the charge on my credit card), I finally got a refund. But wow. I highly recommend avoiding Unlimited Biking at all costs. It's not just about getting a bad bike, you could find yourself dangerously stranded or worse, injured on your ride.

Rented for a week. Great riding all over NYC. All of the bridges going into and out of Manhattan…read morehave dedicated bike lanes which are very well used

Askin sold me my velotric electric bike. I wanted a bike for fitness and leisure. His…read morerecommendation was spot on and I love my bike. Got it on sale for 1300 then bought all the bells and whistles to go along with it. Asking never charges me extra to fill up my tire or when I ask him to look at my chain or any small question I just stop by and he makes himself available. Most recently I had to troubleshoot why my bike stopped working and Askin took it through all the the troubleshooting through the warranty and didnt even charge me for all the time he spent to check whether it was my display or lithium batter. What I mean is , the shop is very fair. Maybe you pay a bit more for a bike or parts but you get access to an expert who's willing to take the time to coach you through bike ownership. I found this very helpful. He keeps pretty standard hours with the occasional weekday or weekend day off. Anything I've asked about he researches and gets back to me so his follow up and follow through are on point. Ive been eyeing electric scooters and will probably go through him again because I dont want to feel on my own for the maintenance etc.

Awesome and very professional shop! They are very knowledgeable with electric scooters and the…read moremechanical aspect of it. Got a new lithium ion battery with the best safety protocols! High-quality service!

My coworkers and I recently did an Elm city party bike tour and what a time we had! Shout out to…read moreShane and Emily, our awesome guides and host. They were super helpful and friendly throughout the entire time. Our tour stopped at four different bars and was a little over two hours total. I definitely think it's worth it for a great time, especially if you are visiting New Haven or are unfamiliar with the area. The only thing I wish there was were seatbelts on the seats. It felt a tad not secure peddling without any seatbelt. Besides that I had a fabulous time and would definitely recommend it!

We celebrated our friend Jodi's birthday with Elm City Party Bike, and wow -- what an incredible…read moretime! For most of us, it was our first ride, and it absolutely did not disappoint. Calvin and JD were amazing hosts -- super fun, friendly, and made sure everyone was having a blast the entire time. The vibes, the music, the laughs -- everything was on point. Definitely an experience to remember and one we can't wait to do again! Highly recommend for birthdays, celebrations, or just a fun night out in the city!