We rented a camper for our daughter's wedding. The levelers were broken, so it couldn't be…read morestablized. The waterline must also have been broken, so it lost all water within 2 hours. The table support was busted, so that couldn't be used. He said he'd make it right and said that he wasn't a crook, but he cashed the full payment and never gave us a discount. we were waterless, heartless and miserable.

From the owner: we specialized in travel trailers, pop-ups and fifth wheel camping rental; RV and boat serviceread more

GREAT DEALERSHIP! Shopped trailers for 3+ years looking for perfect fit, which was a "Park Model'"…read moreand this place is the "honey hole" of RV dealers. Staff is sterling. Great service. Purchased one new! I cannot say enough good things about Shieks and enough bad things about Camping World. Stay away from Camping World unless you want to deal with high pressure, overpriced people. Shieks is the place! Have fellow RV friends and they agree, Shieks is great!

Well as most of you know my family and I took a trip around WI this past week and had a wonderful…read moretime. Sad to say that the RV rental place is/was horrible to work with so all of you out there stay away from Happy Trails RV in Neenah. Here is a taste of some of the things that happened. First of all we found someone elses shirts in the RV the kid that we mentioned it to when we got back said sorry I missed that and then another girl/supposed manager said you forgot to pick them when you were done cleaning to the kid that was checking us in....um lady do you think that we are stupid they were two button down shirts who wears two button down shirts. Then I inspected the bed to make sure there were not bugs or anything like that low and behold what did I find HAIR ugh GROSS (most of you know my phobia with hair) Not that I wasnt going to wash the sheets before we left but still! Next we went to fill up the water in the rv and we were wondering why the water wasnt filling up now mind you this was 10/11 at night....well they never closed the valve for the water tank. Luckily my husband is smart and knows what to look for (I wouldent have known what to do/look for). The next thing that happened was I was in the middle of a shower and the water stopped! Low and behold the water pump for the toilets and shower took a dump (the whole reason why we got the thing in the first place). So we had to pack everything up we were planning on staying at the park that we were at for another day. Drove to Superior to get cell service to let them know what happened and started our search for someone to fix the pump. We were told the only people that do that in the area would be going to MN the opposite way that we were going...more mileage. Ed found a dealer that had the pump and he fixed it himself. So we contacted Happy Trail RV back asking for the day to be refunded the said prob not the whole day maybe half. Well we get back to drop off the RV on the last day and we were told no you will only get reimbursed for the part and $10.00.....ummmm WHAT we wasted a whole day trying to find out what to do not only that but mileage driving around town. We asked for a Sup/manager and after a bit of no one listening to us the girl finally said well we will do $40.00....still not even close to what we were paying for the RV for a day. Ok well we knew that we would not win with the people that we were talking to so we went home to write a letter. They were not seeing the whole picture that we saved them money by fixing the pump ourselves. So not only were we paying them for the day of rental but we paid them to fix their camper. So I got home today and my husband said well the gave $40.00 more for his time putting into fixing the camper and then he said they charged us $1900 plus for the camper for the week and I thought about it and that was not right....surprise surprise they were trying to charge is for 2029 plus miles when we only put on 1029. All that I can say if any of you were looking to do something like this STAY AWAY from Happy Trails RV in Neenah. Pay the extra per day and go to Appleton RV or Van Boxtel RV and I am sure that you will get WAY better service than we did with Happy Trails

Wow! This place rocked! Attended the big Air Venture show in July with my son. He is a pilot (as…read moream I) and really wanted to go. Since I live in California and he lives in North Carolina, this was quite a feat to plan. Happy Trails saved us a ton of work. They set us up to deliver our Tent Trailer on Saturday as I was scheduled to fly in that morning. Well, things went badly with weather and my connecting flight that was supposed to leave Detroit at 8:30 a.m. didn't leave until 3 pm. What an air traffic mess. I was going to miss my appointment to get the trailer and they saved the day! They said if we didn't care where our campsite was, they would just pick one for us and deliver the trailer and we didn't have to be there. So we arrived early evening and happened to both be on the same plane from Detroit. Honestly, the campsite is the one we would have wanted! Close to the store, bathrooms and WiFi. The trailer was perfect for us. We had great weather all week so we didn't have to deal with the inconvenience of not having air conditioning. We had an awning and we had shipped folding chairs. Everything was perfect, especially with the campsite Happy Trails got for us. Thank you to them and we WILL return and rent again!

we have had our unit serviced there twice now. each time the technician was very knowledgeable and…read morethe repairs were performed quickly and correctly. I am happy to recommend them to others

I was very happy with how things went with my sale, then a week after we found major damage not…read morereported, they took it fixed it and charged me nothing, but in process of fixing the problems they caused another problem and now are refusing to take any kind of responsibility, my motorhome went in with the A/C blower working and my mini fans on my dash working it came out not working and now they want to push me off on another company, telling me I have to file warranty, no I don't think so, you guys caused this and now I'm demanding they fix it. Or I will be getting attorneys involved, they say they are going above and beyond but let them mess something up and they will try to hide it or just tell u it's not there fault and push u away, they will never get my buisness ever again.

Bought a travel trailer from them two years ago and while in AZ my axle somehow got bent, called…read morethem twice to get a quote on what they would charge for reference so I wouldn't be overcharged while trying to find one out here, like I said, called twice on two different days and received crickets from them! Photo is me removing their free advertising on my trailer!

I can't thank Kobe enough for the work he did trying to help us find an RV that would meet our…read moreneeds and price.

Wonderful , all question answered ! beautiful selection…read more great atmosphere Doug was very impressive.

I also had issues with the guy trying to sell the extended warranty. I find there customer service…read moreto be very lacking. I had tried to reach out to them multiple times left countless messages and never get a call back. I had issues with a hot water heater and when we bought the camper we were told they had mobile service and if we ever had a problem they would come to us. Well apparently there mobile guy quit and they are not replacing him do they no longer offer this service. After multiple contacts with them they finally told me to order the party myself and then the warranty department would full out the paperwork to reimburse us. That was a month ago and I still haven't even got a call back from the warranty people.

We purchased a 2019 Avenger 32Den Travel Trailer in October of 2018, along with a $2700 Service…read moreContract and Gap Insurance for $899. The grand total was a tad over $27,000 (after they included the finance charges, we will be paying almost double that). Our camper is stationary and held at a permanent site. Fast forward to the beginning of July 2024, when I saw that the cushions of the pullout bed located in one of the slide outs were wet after being on the floor. I looked in the corner of the slide out from inside the camper and saw a sliver of outside light coming through and the carpet was soaked. We called to have Greeneway come look at it, 1.5 months later after no return phone calls and no one coming to look at the camper, a trip was made to Greeneway to find out what was going on and to follow up and talk to someone in person, they finally sent 2 people to come look at it on August 22nd. They were looking at the roof and the bottom of the slide out where the floor was detaching from the frame of the slide out. We received a estimate of repair on 9/17, close to a month later for over $15,000, and this is to repair a 6 year old camper. We were then notified that the service contract/extended warranty we purchased only covers mechanical (a copy of the extended service contract was a trifold pamphlet that gave no indication of what was/was not covered) and that the roof of the camper nor the floor of the slide out was covered. We were also informed at that time that we were supposed to have the camper inspected once a year. I read through the retail installment contract and security agreement and nowhere in the contract does it state that information. I was then informed by the owner Matt that the 1 year inspection is stated in the owner's manual of the camper. We were never made aware of this 1-year inspection verbally at the time of purchase and someone reading through the owner's manual is about as likely as someone reading all the terms and conditions of a website before they agree to enter it. The cost of the repair in the amount of $15,000 was then questioned, we were told that the floor of the one slide out has to be replaced and the roof of BOTH slide outs needed to be repaired. We wanted to know why it is so costly when the camper would not even receive $15,000 for a trade in-value and considering that the flooring of the camper is basically particle board and relatively inexpensive, along with the spot repairs on the roof, Matt stated that the materials are inexpensive, but it is the cost of labor. Suffice to say, I am horribly disappointed in the lack of communication, the terms of the extended warranty that they offer that is essentially worthless, the quality of the campers, and the cost of repairs/labor costs to a camper that is 6 years old and used perhaps 3 to 5 times a year. What's more disappointing is that we trusted them to stand by their product and we were blown off, not communicated with, told we would receive call backs that never came, and now have to pay $15,000 to repair problems on a 6-year-old camper, that campers in our campground that are 15 years older than ours do not have. If I knew then what I know now, we would have went with the other camper dealer in town.

I contacted them about scheduling an insurance repair of my awning My insurance company had been…read moretrying to get a hold of them without success. I told them at the time the repairs had to be done by mid September as we were leaving the area. this was early July. I got the estimate in early August I believe but got one excuse after another why nothing was being done to move this matter along. Long story short, we left in early October without the work being done, Now they are billing me around $238 for the estimate, something I do not believe I was told about or agreed to at the time. They have since turned it over to a collection company. I would not go back.