My boys and I found this place on Yelp and decided to stop by because of the good reviews. We were excited to check it out and hopefully pick up some unique cards. Unfortunately, we never even got the chance.
When we arrived, the doors were closed, and a man was sitting right in front of the entrance. Instead of greeting us, explaining that they were closed, or simply saying, "Sorry, come back another time," he gave us an angry, dismissive look and shooed us away like we were stray dogs.
Not a hello. Not an explanation. Not even the slightest bit of common courtesy.
What bothered me most wasn't that the store was closed. It was the way we were treated. I was standing there with my two boys, genuinely interested in supporting this business, and we were made to feel like our presence was an inconvenience.
I don't care how unique your merchandise is or how many five-star reviews you have. If this is how you treat people before they even walk through your doors, I have absolutely no interest in spending a single penny here.
We came as potential customers and left feeling completely disrespected.
You didn't just lose one customer. You lost three. And you managed to do it without saying a single word. read more