Zero Stars
My experience with Dr. Todd Kingdom was deeply concerning -- both clinically and professionally.
He stated there was "absolutely nothing wrong" with my nose, throat, or ears despite over a year of ongoing bleeding, crusting, and visible mucosal changes (inside nose and mouth are turning white in color, and top of nose is turning grey blue (not getting blood supply). When I requested further evaluation -- including a biopsy or bacterial swab -- he refused.
SANITATION During the exam, both Dr. Kingdom and his PA used the same scope in my ear and then attempted to place it directly into my nose and mouth without sanitizing it. I stopped the PA and asked why the scope was not being cleaned between sites. I was told it was "not necessary." This was particularly alarming given that my nose already has an active infection.
COMMUNICATION was dismissive, rude and arrogant. At one point, Dr. Kingdom stated, "You are so badly here to find something wrong with yourself." When I responded that something is already wrong and I am seeking the cause, he said, "I'm not going to sit here and argue with you. There is nothing wrong with you," and ended the appointment abruptly, and walked out.
He wanted to refer me to another ENT despite being an otolaryngologist himself. When I asked him to review my swallow study -- which specifically referred me to an ENT for an ABNORMAL FINDING -- he refused to review it. The PA had the report and imaging open on screen. He covered the screen with his hands (in a stop sign motion) refusing to read it and stated he "DID NOT UNDERSTAND THE LANGUAGE" in the report. The finding was a single sentence noting a possible buccal mucosal diverticulum. An ENT refusing to review a swallow study and not understanding the language is more than alarming.
BILLING ASTRONOMICAL. You will get two bills as Anschutz splits fees between the doctor/facility:
DOCTOR: $720 for clinic visit, $591 for a "Surgery" (15 second nasal scope procedure)
FACILITY: $1,894 for surgical equipment use (the scope), $300 facility fee
Total: $3,505 for a short visit that yielded no diagnostics, no investigation, no pathology or labs, and no clinical direction. This didn't include the PAs fees.
I am a Colorado native. I have never had chronic nasal bleeding/crusting prior to this past year - nor had the doctor or his PA ever experienced any of my symptoms (and I asked). Being told this is "normal Colorado dryness" without evaluation is dismissive, rude, unprofessional and unacceptable.
Patients seeking answers and spending near $4K deserve to be heard, evaluated thoroughly, and treated with professionalism. This experience did not meet that standard. read more