I had the best experience today at the Starbucks department. The young lady Rowen went above and beyond to get me what I wanted. With a customer service like that I will always get my coffee at this location on S Academy. I tried to tip her but she informed me No Tips because they are part of King Soopers! read more

First off, I've been going to this King Soopers for decades. They are my "neighborhood store". In the past 1.5 years their produce has gone to shit! I don't know if the Produce Manager needs re-training on what to look for when it comes to produce or he just needs to be replaced. Lately the shredded lettuce and pre made salad is brown and slimy. If it was decent to take home it only lasts about 1 day. Then it turns brown and slimy. I enjoy a cantaloupe and a mango from time to time and lately they have been Waaaaaay under ripe or Waaaaaay over ripe. Takes 2 weeks to eat them or in one day they are go rotten. What gives? With the price of groceries today...someone needs to get on top of these issues and fix them. Everyone has a boss and clearly this department head has ZERO supervision. If I go half way across town to another King Soopers they have fantastic produce. So again, clearly this produce manager doesn't know what he/she is doing. Secondly, this store seems to have backed up sewer. On many occasions it smells like death! Thirdly, ALL the shopping carts have square wheels and sound like a 4 year old beating on pots and pans when you push them down the isle. Fourth, any given day, between 3:00pm and 7:00pm the store is overcrowded with customers and the store has 3 live checkers and the new bank of self-checkout stands is never in operation. What should take 10 minutes to go in an out takes 30-45 minutes. Frustrating to say the least. Fifth, the deli is habitually out of pre-cooked foods. When you want to grab dinner quickly there is no chicken, no potato's, no mac & cheese etc. Sixth, every dad gum day you go here you have to beat the pan handlers and petitioners off of you. This gets really old really fast. Management needs to tell them they need to be a minimum of 50 feet from the front door and call the Sheriff on the riff raff. There is a serious lack of leadership and management at this location! Again - This is my neighborhood store and I won't be shopping here any longer. BUMMER! read more

So apparently checkers won't bag your groceries or check specials. I went in today and the guy I had was not very motivated nor did he understand customer service. Manager on duty wasn't much better. I've been going there for years...I think it's time to go somewhere else! read more

wonderful service with the help there by one of the employees! had trouble with my insta cart delivery payment and she went over beyond that she needed too! if I remembered her name I would write on here! great job for hiring great employees!! read more

I worked for Kroger for around 5 years between three different stores. I've seen a lot of good and bad stores. This is a bad store under the Kroger family of grocery stores. I'm not normally the kind of person to complain, but a lot this stuff is fixable. Very often the store stinks. It just smells bad. It's as if they don't clean the store. That's noticeable too. The store is dirty. The floors, the shelves, etc are constantly a mess. It always feels incredibly busy at this store because it is so small. This is one of the smallest Kings, Kroger, etc. I've shopped. I'm not sure who thought this building would be a good choice, but I guess there's no fixing this? There are never more than 2 registers open at a time and the self checkout is typically half closed. I can only imagine this is due to lack of employees. I don't see many employees ever in the store. Every store I've worked at you have employees in their departments helping out and employees around stocking and cleaning. This store must have 10 employees maybe. I understand this lack of employees is due to lack of pay in these roles. Why are prices going up in these stores if you're not gonna pay people a decent wage for work? Hire some people at $20/hr minimum and you'll have no problem. I've never, ever seen the store manager at this location. I always go between 4-7, the time 80% of Americans go to the grocery store. Not once during the 100 visits I guesstimate I've made have I seen a store leader down on the floor doing anything. I know how much these leaders make and it's not an issue with pay. It's an issue with their mental. The store leaders must be lazy or nonexistent. At the stores I'm from, our leaders lead by example, not by sitting up in their office doing nothing. Leaders would come down to the floor and open a damn register if need be. Another thing is the constant petitioners. I already don't want to have to be at this store, now right when I walk to the front door there's multiple people with clipboards asking for my signature for some random cause. It's never anything good either. Feed the hungry? Nope. Help the homeless? Nope. Taxes for your home for some random organization? You got it! This store is a pretty pathetic example of the modern grocery store. Go to the Safeway nearby, it's a lot better. Corporate needs to take action. read more

The rental cleaning service is a scam. They gave us partially broken cleaner, and then made up so many fees I now can't afford groceries. I wish I could give you negative stars I hope you all burn in hell. read more

Does the water refill here ever work? One cashier, when they have a cashier at all. Self check out help? You'll get a nasty attitude. read more

King Soopers/ Kroger's are always nice. You can get the freshest fruit and veggies. Thank you for the variety. The staff was super nice and very helpful and polite. The set was way different than ours back in Texas but I found everything we needed. I would definitely recommend them to family and friends. They have a gas station on the premises so take advantage of your fuel point lol read more

I am very dissatisfied, this location is selling spoiled meat, making their customers to take back the bad merchandise. This could could be ending and getting families food poisoning. I will contact the health department in regards this. Unacceptable . No wonder why this store has been low rated read more

King Soopers - a calculator and receipt - Grocery Near Me - Colorado Springs, Colorado

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Pretty decent King Soopers. I am not sure if it is the day I came on and that's why stuff just seemed everywhere including carts of stuff just randomly in the walkways. I do feel it could have been neater. read more

WORST grocery store ever! Their motto should be "Temporarily Unavailable". They discontinue items that are absolutely necessary for cooking, they discontinue items in smaller packages in favor of gigantic packages. They restock the wrong items on the shelves. They pander to families with small children - 750 million varieties of mac and cheese - and to hell with everyone else - discontinue Duroc bacon, salted pork, any rolls except hot dog buns, etc., etc., etc. read more

Okay it's great that you have curbside pick up! So I decided a week ago to try it out since the Covid. I got to my spot called them and they came right out, Easy! On my way home I was thought wow this is great I should do this more often. My man and I put the groceries away. After I was preparing dinner and I realized that I had no produce. I looked everywhere, in my car, in my house, fridge, everywhere and nothing. Made sure that I actually ordered it, I sure did. So I called the number and told them that some of my stuff wasn't there. They told me that I could come back in 20 minutes and you'll have it for me. So I pull up 30 minutes later to get the rest of my order. Them telling me I had to wait 30 more minutes. Finally get all of my order get home and the bread it moldy and the lettuce is old and gross. I'm so disappointed! I never have problems when I go in why now? read more

King Soopers - a piece of bread on a cutting board - Grocery Near Me - Colorado Springs, Colorado

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You know, I actually used to like this king soopers and was super excited when I saw they were redoing it a couple years ago. But! They seem to care more about the middle aisles and not the fresh produce. I swear so frequently there is mildly fruit so you have to be careful. Plus! When I do the click list. There is always an item or two missing. We actually stopped click listing here due to that. Which makes me sad because it is so close to us. And calling each time to have it fixed is just such a pain. But! The staff here is always so friendly and helpful. So please, make sure you know they are wonderful here. But! It is hard to compete with the new king Soopers that have room for so much more fresh produce. read more

Came in today for groceries and had a great experience. My family was a total pain in the butt at self checkout but Deborah was a patient saint and a huge help. Give her a raise, King Soopers! read more

I love shopping at this King soopers,but one of the things I don't like about it is, there is this cashier that insults me sometimes when I buy dog food. He basically says that the dog food is for me. I don't appreciate that at all. He needs to learn that it is not ok to insult customers! He is a funny and cool guy, but this is not ok. Also there is this other employee a colored ladie with short hair and glasses was bagging my groceries when something I said to the cashier obviously rubbed her the wrong way, then she immediately stopped bagging my groceries and left. One more thing, a bagger who is black(which is not a issue) I just want to narrow it down about who it is. He mocked me as I was talking to the cashier. Wtf! read more

I don't understand why they registered their business on Yelp when they don't update any current info... I came here cause Safeway closed early ..Yelp said King Soopers is open till midnight ...I get here just after 11:00 and they're closed .. then the security guard / king Soopers employee (old woman) says we're closed.. I said oh Yelp says it's midnight... Then in a cranky attitude she says no it's been like this for three four years ... like I'm supposed to know that ...I've only been here a year... The last time I came here I went to buy a Gatorade and everything was just dusty... I don't think they rotate their new stock and old stock... Anyways probably won't come back... read more

I love this place! The name leaves a lot to be desired. It is kind of silly sounding, but they carry a wide variety of foods (gluten-free, organic, etc.) making it easy to do most of your shopping in one place. The produce department always has people stocking and cleaning. They are ready and willing to help and ask even if you don't seek their help. This department is my favorite because of their friendliness. The quality of their foods is a cut above the other local stores. I only wish the East Coast had the same stock as the grocers out here. I can't think of one cashier that I have encountered that wasn't nice. Check out is usually easy and fairly quick even when there are many shoppers. The pharmacy here goes above and beyond to help. When my daughter's prescription was supposed to be sent here, they called the other stores for me to see if there was a mistake and there was on the part of the doctor's office. The fact that they took the time to do that and did it voluntary spoke volumes. I took away one star because the outside is not kept up as well as it could be and the entry area is not inviting and doesn't appear to be as clean as it should given the type of store it is. read more

Alright, so I'm reviewing a standard grocery store. Actually for all intents and purposes it's Colorado's version of Krogers (owned by the same parent company) and essentially comparable. They've got a decent produce selection with good deals on in-season fruits and veggies, all the staples you need to stock your kitchen, and every once in a while something unique that piques your interest. Not organics-only-grocer expensive but you need to shop the deals and use their loyalty card (meh.) to get the most bang for your buck here. In other words - my every day grocery store with a decent up-side but it's not going to win many awards for best anything. HOWEVER - what makes this particular location stand out to me is the people. I'm probably in this Soopers every other day (pre-planning food is not so much my forte) and I am always greeted with a smile, receive prompt and friendly service, and the employees who work here seem to enjoy their work from the front end manager to the kid bagging my groceries and telling me about his college business class (true story, just happened). The other day my kiddo was begging for a caramel apple and he picked the only one out with sprinkles on it. From across the fresh apples section a department manager says "Those are like 2 bucks because of the sprinkles! I don't want you to be surprised by it, all the others are half that price!" Thanks for watching out for me, sir. That would have been an extra dollar in your department and I would have felt hosed at the register. Instead you knew your assortment and cared enough to inform me of a price difference that wasn't obvious. This is not an isolated incident of great service, just the most recent. THAT guy, that level of service is why I shop here and why they will continue to get my business. read more

Worker in produce (Ashley) was chunking avocados onto the produce table from 3 ft away, and when I mentioned to her that they would bruise being handled that way, she looked me dead in the eye, said "yeah okay" and continued to throw them while looking right at me. I noted her name and reported this to the store manager, Amy. I doubt anything will be done, but I had to speak up. There were people in the parking lot going from car to car panhandling for cash. NTS, I passed up on the avocados and I shall forgo shopping here ever again. Btw, this store only rates an 85 out of 100 on their health score and it shows. It felt too crowded and dirty. Nothing near as nice as Kroger stores in the DFW area. Enter at your own risk. read more

Stink,Stank,Stunk,this store is old and outdated,I arrived no carts,no restroom,the staff is rude and mean couldn't wait to get out of there will never come back again. read more

This store is definitely not a place I would tell my friends to go, that old short lady working in the section where they sell salad and fried chicken has issues with black people or people buying there in general because you could tell in her face that she's so annoyed. Today she was hiding in the corner like she was doing something while the other worker was busy LMFAO...I have worked with people like that before and she wasn't fooling me but wow guys you should find people that actually can act like they like their jobs lol read more

This store is usually pretty good but the customer service desk needs improving. For example they have 8 lanes open but only 1 person at the customer service desk and there's 10 ppl in line. Youd think they'd get some help over here but the managers are to busy in their social bull ring that they have no clue what's going on and that's the problem right there. If just one of those managers came to help it would make a huge difference. So I'm giving a 2 star. This is why I shop at costco. read more

I love King Soopers for so many reasons. They have great deals and coupons that they send out about every other month. Often I get a free item in these coupons, and I love freebies! The staff is always friendly and talkative. I wish the people that shop here were as friendly as they are. The staff also goes out of their way to save you money, which tells me they care about the consumer. Their produce department is always visually appealing and the store itself is tidy. The only complaint I have with this specific location is that they tend to run out of sale items fairly often. read more

There options are better than other local grocery, not specialty. Doesn't smell by seafood and meat department. Already made foods are equally great choices read more

Definitely the worst King Soopers in Colorado Springs. A few checkers and a cart guy are really great. But unfortunately you'll do better avoiding Customer Service desk, as there is no true customer service. It's often a long wait - sometimes no one's there, then you get a clerk with a bad attitude who clearly feels "put out" being friendly is part of his job. Although I still prefer King Soopers for the majority of my grocery shopping, I try my best to plan enough time to shop elsewhere now. read more

Because of Dave, the store manager, I am updating my review. I had a bad experience with a member of customer service...TWICE. And the salmon had an odd flavor. I also needed some cake boards for a Christmas party. Dave hooked me UP and handled the customer disservice. They also have this prepared frozen food in the back area, near the seafood. It is FANTASTIC, my fav is the peppers and mac cheese. read more

The rudest clerk (Bud, L) we have encountered @ a store ever. Was rude & condescending to my wife to the point she had to leave the store. And this was simply due to the fact that my wife greeted him very kindly as she does with all kroger employees because she'd previously worked for the Kroger family. Behind her in line was her mother, who is handicapped & was w/ her husband who is severely handicapped, they then recieved the same rude treatment. Then he had the audacity to bad mouth my wife to her own mother. The store is dirty, staff are rude & never enough checkers. Of all the king Soopers we have been in, this is easily the worst by far. Also their parking lot is a crowded, pothole nightmare. read more

We were trying to send money to a relative in Germany after a death in the family. My mom speaks English very well, but not fast enough for the employee's satisfaction who became very rude and unprofessional. When she found out my mom was from Indonesia, she started getting very short with us, told me to be quiet when I tried to explain the situation, and then kicked us out of the store. We ended up going to Safeway, and they were able to help us without the rudeness and racism we experienced at this store. I understand there are security concerns with money transfers, but the way your store chose to handle it was unacceptable. read more

I used their pharmacy, brought in a bottle to have transferred over to their pharmacy, but some trouble happened and they called me and said my Doctor would have to fill the prescription. I gave them her name and fax number. A week later I went to pick up the medicine and they didn't have it, and more than that they never heard of me. I had to start the process all over again. This time I called my doctor and had them call in the prescription themselves. I have no choice right now but to use this pharmacy, but if I could, I would change. Messing with peoples medicine is not good, especially if it is important, or you are running out. There is not a good excuse for what they did. read more

Essay better than Safeway down the street or Walmart. Great meat selection! Typically short waits or they open another register.

Although this particular store does not have the selection that other stores have, nor does it have a deli/salad bar, the employees are awesome. Chris in the deli, Dave in produce, Char (and a young man) in floral, Ray, Kimberly, Deb, DJ, Nichole on the cash registers and Stephanie (grocery manager) all go above and beyond in customer service. I've been shopping there for over five years and stop in at this location even though I live up in north/west Colorado Springs, and drive by two other KS's on my way home from work every day. read more

This is the worst King Soopers in Town. The employees are always so rude. Don't ask them for help, they never know where anything is. Using the self check out sucks, because if you need the help of the cashier she is usually off messing around with something else. So you stand there for however long it takes for the cashier to realize they have a job to do. The parking lot is a joke, which I know is not their fault, but it stops me from going! I would rather drive up the street to Neighborhood Wal-Mart or Safeway. read more

If i could give a zero, i would. But I'm ok with 1 star bc of the young girl that gave me my refund. I just moved to Colorado in July. Never heard of king soopers. Finally decided to visit one of your stores in Colorado Springs. HUGE mistake. NEVER in my life have I EVER been so humiliated. My coworker who gives me rides home took me there on my suggestion on 9/10/2055. We had just gotten of work (and gotten paid) from a giant retailer and stopped. (Did i mention we worked all night?) She went about her business on the phone and i did my shopping. I was trying to hurry bc she had her roommates truck and he needed it by 8:00 am. We caught up to each other and headed to check out. I stopped and went to customer service and got one of your discount cards. Let me say this, this store did not have a single register open and there were quite a few ppl there trying to check out. I had quite of bit of groceries. Instead, the self check out is open and everyone is having problems with the register. The cashier is helping a woman in the register next to the register my coworker was using and he looks like he's going to be minute. My coworker needs the cashier to verify her age since she was purchasing alcohol. I tell her I'm going to get started at the other register since we're in a rush. I start ringing up MY OWN purchases and immediately start having problems with your register. I've cashiered for many years, have lived in different parts of the country and have used self check outs often and NEVER have i dealt with such an INEFFICIENT, TIME CONSUMING and frustrating register. You cannot touch any of your purchases to make room for your FULL cart of items. You cannot remove anything either. Needless to say it wasn't pleasant yet, not a deal breaker. The cashier hovered over me helping me out. As I'm about almost done, my coworker taps me on the shoulder an says she'll wait for me outside. I say, "sure, almost done". As I am finishing up, the cashier asks me, "Was your friend on register 4?". I say yes. He then states, "Well, her transaction is not complete. Right now, as it stands, she stole the stuff. Ask her to come back inside". I told him, "That's got to be a mistake. But i will definitely tell her". As I'm leaving he stops me and says, "You know what, you leave your stuff here until she comes back in." THAT shocked me. I asked him, "So you're holding MY stuff hostage bc of someone else? WOW." I go to get her and she immediately starts looking for the receipt. I go back inside to customer service bc there is NO WAY IN HELL I'm going to give a nickle to a business that has embarrassed and humiliated me in front of other shoppers and treated like a criminal bc of a misunderstanding that had nothing to do with me. My friend comes in the store and the cashier has already made up his mind that WE were thieves and he's being argumentative and belligerent. She's trying to explain to him that she thought she HAD paid bc she swiped her card and entered her pin and he's making threats and calling other MALE employees and they've come to the front of the store and standing around menacingly and cracking jokes about shoplifters. I finally had enough and told them to go fucking right ahead and call who the fuck they want to call. I also looked at the other male employees and told them, "what the fuck you going to do?". Needless to say, I will NEVER shop at a Loaf N Jug or King Soopers again. I am at the moment, weighing my options. read more

Worst king sooper ever, im a fan of the franchise but this store is bad, their deli counter always in disarray, no prices, no meat in the counter, I've gone to the hot food counter you think your gonna get something quick and leave......wrong they never have anything done at noon for lunch at 6 for dinner, really? The place just seems very unorganized and no where near the status I have seen in other franchise stores...terrible....I still like king sooper but I would go to another store if u want enjoyable service very sad. read more

Yesterday while shopping the produce area had limited selection. When we asked an employee about having more fresh green beans he immediately stopped and went to the back. Moments later he can out and replaced all the green beans with fresh produce. For my family he went the extra mile for us. Thank you. read more

King Soopers is located close to my house so when I need to run and grab something real quick, I just drop in here. The prices are decent, I can go somewhere else for cheaper prices but it's the convenience that makes you come here and grab items. The employees are super friendly and always willing to help out and assist you. The store is great so I love it. read more

I figured I would shop here a few times before giving a review. I am pleased with the cleanliness, selection and friendliness of the employees. We are on a budget for our groceries and this is the first month I've used only King Soopers for our shopping and I still have a lot left! Their prices and sales are very good. I also love the quality of their produce. It does get a bit crowded and the parking lot gets hectic being so close to the main road, but otherwise I have no complaints read more

Shop here if you want to get stabbed or have your car hit in the parking lot. Also only two lanes open on a Friday at 5??? Come on.

I'm rating this on the bakery. I called in and had a baby shower cake made. The directions were repeated at least 5 times just because I wanted to make sure he was clear. Then the decorator Megan placed cocktail umbrellas on the cake instead of drawing umbrellas on the cake, as I had asked. The cake didn't have pastel colors as I asked. I won't make the mistake of going to them for cake decorating anymore. read more

This has to be one of the cheapest grocery stores in town, especially if you load up the King Soopers app and load coupons onto your card. There's free stuff every Friday too, just have to find the coupons for them. Best thing that I ever found for free was a Russel Stover's Easter chocolate egg and boy was that the best free item I've ever had before! Great prices on produce and have been coming here for years since I decided to stop supporting Walmart. The store is usually very clean, easy to find things and staff are friendly and helpful. I love how they started carrying more natural, organic, chemical free beauty and personal care items from brands such as Desert Essence, Jason, Derma E, etc. It used to be only Natural Grocers and Whole Foods who would only carry these types of items. Also have been saving a bunch of money on gas with my Soopers card. This has to be one of the best places to shop for a broke college kid! Only downfall is the crappy parking lot that has no parking stripes and lots of potholes. Getting in and out of the parking lot is a real hassle. read more