I had just moved to Colorado and been here two weeks and had had my medicine transferred. Gabriella, the pharmacist, was especially kind, considerate and welcoming, especially in dealing with RXs that have proven in the past in other states to be troublesome. While adjusting to some of the Colorado grocery bagging laws I was helped by the staff when my energy crashed. The food selection was excellent, but the most important thing was the customer service, in all areas, especially after having recovered from major surgery. My experience with the other KS in Castle Rock was a horror story. Thank you! Jennifer read more

Came for mabo tofu sauce but they don't carry it. I got some other Asian sauces and eggs for breakfast. The store is clean and I like to look at the non food merchandise as well. Lots of clothing and some shoes on sale. Checked out the Valentine's merchandise. Some cute gift items such as plushies with chocolate. Used the self checkout. read more

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At the inception of the store opening it was wonderful but over the last five years it is downright disappointing. There's no security guards... and they let the criminals walk out and they don't do anything about it. It's true!! Meanwhile, we all pay more to recoup their losses? Why? Why are we being punished because they won't protect us, their store, their staff..... and refuse to hire a security guard? read more

This store is an absolute disaster. Their corporate office should be ashamed to have their company logo on the building. The sheer laziness of their staff is disgraceful. I have never taken the time to negatively review a grocery store but this kind of behavior has got to be addressed. The town of Castle Rock is one of the nicest communities in the country. First I want to address the deli. A prime example of our frustration is our experience tonight. I sent my husband to this location tonight to pick up some corned beef and rye bread for some sandwiches for dinner and for his lunches this week. He specifically requested it "thin: almost shaved. Somewhere between shaved and the thinnest they can slice it". I have a medical condition in which I don't digest food the way other people do as well as two members of our family suffer from dry mouth. He made the trip with plenty of time for them to process his order. He came home and $40 later in corned beef, it's sliced about 2mm thick. It's clear that the employees have it in their head that they can save time by cutting it thick and have to move their arms less to get to 2 lbs. Now, I realize you'll have to move your arms twice or maybe even three times as much to accommodate our request but having been in customer service for nearly 30 years, I know that if you don't do it right, you'll end up doing it right the second time. I'm beyond disappointed in the lack of service in this store. Ordering online and picking up here takes forever. Items are expired so check your labels. Management is a mess. These issues should be resolved by now. Roll the staff that doesn't want to do the job they're hired to do and put some pride into your company you represent everyday. So funny how they have no trouble accepting their paychecks from the corporation they work daily to run to the ground. read more

Went to the bakery counter and eventually got the attention of the person behind the counter who said, "I'll be over in a minute." So after a couple minutes he started to move, but as it turns out he was going in "back." When he finally returned he went back to his previous spot, not even looking around the counter. Finally he looked up, saw me and looked startled, like "Where did you come from?" Then he said, I'll get somebody to help you in a couple minutes." I walked away. OMG - where do they find these oblivious dufesses? read more

The King Soopers on Promenade Parkway in Castle Rock is not one of the better ones. From experience first hand, they have security challenges and have had their fair share of employees that are down right nasty, mean, rude, disrespectful, insulting... When it comes to customers checking out their own groceries, at this location you better make sure you don't mess up, otherwise expect to get your butt chewed out in public. And if you think your safe, this store gets a decent amount of pick pocketers. Worth driving to a different one.​ read more

Love the organic section and deli. Always well stocked and friendly staff. I really enjoy the experience.

Deli department is bad. Understaffed, long lines and no one thinks to get someone else to help. Customers time is valuable but no one seems to care. read more

I have shopped at this King Soopers for at least five years and with the current construction traffic it's an effort to go there versus somewhere else and typically the staff is very helpful and polite but today I have to say, Tammy the manager was about as rude as possible to honor a coupon that was stated on the display, but wouldn't scan properly on the King Soopers app (go figure) and yet she was so rude that she had to come over and assist the cashier. I've never left a review for a grocery store to date, but I have to say I won't be going back because of her attitude. read more

For my son's birthday party I had planned on blowing up balloons at home but I had a total disaster with our helium tank. I went to King Soopers to get them blown up there. No one was in the floral department so I waited a few minutes. Lori, the Starbucks manager asked me if I had been helped. When I told her no, she immediately paged someone for me. No one came, so she paged again. After a few minutes with no one coming, she asked me what I needed. When I told her that I just needed some balloons blown up, she told me that she could take care of it no problem. As she was taking care of me, the floral manager came. Between the two of them, they were able to get me in and out pretty quickly and save my party decor! Thanks ladies! read more

King Soopers - Grocery Near Me - Castle Rock, Colorado

Th King Soopers in Castle Rock, Colorado is the epitome of Excellence!. I was there today (Friday, 8/30/24 around 10:00 am). There was a lady by the name of Lynn (Customer Service Representative) who went above and beyond the call of duty to assist me in using the digital APP in efforts to get the sale price advertised for bacon (Classic). Although, she could tell that I was irritated with trying to use my electronic phone device. She remained calm, cool, and collected to ensure my customer satisfaction. The King Soopers in Castle Rock, Colorado is the best! And I just want to say, the demeanor, trust, honest and overall customer service is second to none. We are blessed to have this grocery chain as part of our community. Blessings to the entire corporation. Mike read more

This is a very lame store. The store directory signs are wrong. They aren't all the same. The person that laid this out is an imbecile. Put all categories of stuff in one location. Not in 3-4 different spots. First they want to charge you for bags. No problem. But I'm not bagging my groceries. The Checkout people sucker dummies into doing it. I simply refuse. I do bag my own at self checkout no problem. If you have any alcohol in self checkout the attendants seem to have a hard time noticing the blinking light for I'd check. I've gone here and become so disgusted I'll just leave my cart full and leave. Terrible place. read more

I was helped by on Andrea. I was trying to resolve an issue with signing up for the digital coupons and she help me fill out the form loaded on my phone and just generally spent a lot of time with me to make sure that I was able to perform this task, I have found that King Soopers employees are very courteous and always take time with you. Andrea Went above and beyond. King Soopers is lucky to have employees like her. carl Armani the village at castle pines read more

Went into buy something that qualifies for hsa and the system didn't do it correctly. You guys have a pharmacy do better

Hello, this location is the king of marketplace. Brand new, loads of parking, Starbucks, US bank, and Brothers BBQ all located inside. The liquor section is gigantic it takes up 1/3 of the building and I was able find rare High West Double Rye whisky. My only complaint is the salad bar, wish they stock beets and hot foods like pulled pork or at least tuna salad. But the the price is less at $7 per pound versus Whole Foods $10. Thursday $1.75 Rib Night get some bone in BarBeQ! read more

Ensure you check that your digital coupon applied at the register...no exaggeration it doesn't work 99% of the time when you've clipped a coupon and when you ask for them to apply it employees treat you like a child. And they won't apply the discount after checking out How many dollars has King Soopers stolen from customers . Get your app and coupons to work read more

I'm done shopping at King Soopers until they offer better grocery bags. It's ridiculous that the wealthiest grocery company in the state can't make bags with handles on them. read more

If you go to the Castle Rock, King Soopers, look for Kerry at the checkout lane. I have been in his line several times and he seems to genuinely care about his customers. He is honest and heartfelt when he wishes you to have a good day. Always considerate about the products he is checking out. A big reason I continue to go back to the store. read more

This is by far the worst grocery store I have ever been to. Every single time I come, there are 3 to 5 employees standing next to the bagging area of my lane, and just talk amongst themselves while I bag my own groceries, show my ID for wine, then pay. If you are looking for a job where you can literally stand around and do absolutely nothing and still get a paycheck, then I recommend working here. If you value your time ans the businesses you frequent, I highly recommend you do not shop here. And please do not blame "short staffed" like 99% of businesses who actually are. This place just hires and allows laziness while the customer does all the work. read more

Super friendly staff especially Bob and Andrea. this King Soopers is very clean and organized has a variety of items.

I order from king soopers pickup about once a month and I am so disappointed with this service lately! Almost every single time I order, about three or four of my items are "out of stock". Every time that happens I run in to see if they're really out of stock or if the employees just are lazy and can't find something and I'm blown away at the amount of times this happens to me! Once they were out of olives so I went in to look and there was a whole aisle wall filled with olives. Like you can't miss it. What really ticked me off was today I ordered four 10 packages of boneless skinless chicken thighs. I got a message from kings asking if 5 of the bone in chicken thighs and 5 packages of chicken breasts works as a substitute in which I immediately replied no. I go to pickup my order and I have these 10 packages of chicken I'm not going to be able to use for my meals. I proceed to customer service to return and the lady takes them but says to me it's a shame they are all going to have to be thrown out. Almost like she thought I was at fault Or something. I was dumbfounded! You can't let someone else take them home or donate them? You're just going to throw away 100$ worth of chicken?! So wasteful and really annoyed she felt the need to tell me that. It almost made me feel like I should've just kept them and done something else with them but it isn't what I asked for. read more

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Somehow this store keeps getting worse. I didn't know you could go further downhill but they have. Nothing is ever stocked the lines or should I say LINE is backed up with five people with full carts. This is the last time for us we will be shopping at the Kings in North Castle Pines or Walmart. DONE with this excuse for a store. read more

STOP CHANGING YOUR LAYOUT AND PUT THE SIGNS ON WHERE TO FIND THINGS BACK UP. The store is fine overall but it has gotten OBNOXIOUS to find what you're looking for if it isn't veggies, meats, dairy, or frozen foods. I'll update this review after the store finally puts the signs back up that tell you what aisle items are on. Just so dumb. read more

Giant store and well stocked. Nice people work there. You can get an outfit and your groceries in one trip-good quality!

Just went to make dinner with spinach that I bought in this store. It turns out, the spinach is expired. It was expired before I even bought it. This store should be closed until new management can be found and health inspectors can do a thorough inspection. I can't believe this can happen in an affluent town in 2022. All the one star reviews confirm what I see in this store. read more

Anyone that has shopped at King Soopers over a lot of years can clearly see the serious deterioration in employee quality. It's not just the fact that when I bought only 5 items here yesterday, that 2 of them (40% of the total) rang up incorrectly at the register. No, the problem is that when I caught the mistake of the first item, the checker corrected that mistake(correct price was clearly marked on the package) and said they would have to look into that. I would bet you $1,000 that this kid never did another thing about it after I left, and numerous other KS customers got ripped off because they bought the same exact item and they never bother to pay attention to what they are being charged. Any takers? I didn't notice until this morning that a 2nd item was also incorrectly rung up. I returned to the KS Customer Service Desk where the Supervisor waited on me. He refunded the overcharge(ANY MISTAKE WILL NEVER BE IN YOUR FAVOR). No apology whatsoever for their mistake. Just a condescending "Have a nice day." It used to be that these overcharged items were free(Remember that?), because of their employee ignorance in pricing incorrectly. NOT ANY MORE! Now it is the customer's fault. They have wisely and profitably realized that the employee Intelligence Quotient has deteriorated incredibly over the years. Apparently they are forced to hire the "stupid people," that come with no tact, no manners and as in the case of this intellectually challenged dolt "supervisor," no managerial skills. Good luck to the suckers, who buy many items and do not check their receipts. It is very definitely not just this store. Pick any one. If you have not noticed the huge difference in KS employees over the years, you have now been notified. read more

Don't use click list. In fact, don't shop here at all. 1st click list experience: received a purple onion so rotten my finger slipped into it. Almost puked. Came to customer service and returned it. 2nd click list experience: got a dozen eggs. Three were completely smashed and leaked over my other groceries in the bag. Came to customer service and returned it. 3rd click list experience (shame on me, I suppose): received call they were behind, was asked to come in later. I came later (never received notice my order was ever ready, never got notice of substitutions). Was told they were out of stock on the frozen green chiles I ordered. Knowing better, I parked the car, went inside, and found enough green chiles to have my own green chile festival, right there in the aisle. So I buy some. I get home and find I DID actually receive/pay for a container of frozen chiles... except it didn't have a protective seal, and it was covered in leaked out chiles. So I go back to the store a SECOND time, this time to get my money back. It looks like I'll have to go back to the store a third time, because I just noticed the package of beef they gave me expired two days prior to the pickup date and it smells rancid. Cool. So basically, use click list if you like making grocery shopping four times harder and more complex than it needs to be. When you shop in the store you deal with catatonic, unhelpful check stand employees. It's a shame such a nice, relatively new store is run like such garbage. read more

I really hate to leave negative reviews as I would rather focus on those doing it right. I was getting a few groceries for the Super Bowl party. Went to check out when it rang up the original cost vs the discount offer on plastic cups. $4.49 to $2.99. I ask the attendant (Ken) and he said that's the price. I had taken a picture to prove their discount offer. He said that's only if you purchase 5. (See photo). For 5 it was $1.99 ea. He said in a tone that sounded like I was trying to get something from him, " well I'll give it to you, to get you out of here." I said read the ad, "your not giving me anything." He took of the insignificant amount and walked behind me. He then said out loud "I feel like a mom, always taking care of children ". I felt that was insulting and said "what did you say"? He said "I wasn't talking to you"! I said "you were talking about me or others you have to help". I finished and walked to the front customer service to call their attention to this behavior. The lady listened to my story and said " I will inform HQ". I doubted her sincerity as I would have said, "I will inform the manager or assistant manager". I won't be treated like this! I have commented positive about this store 2x before because of good service. read more

King Soopers - 18oz cups 30ct - Grocery Near Me - Castle Rock, Colorado

You have the wrong phone number in your web listing. This number doesn't call the KingSoopers in the meadows. It calls the KingSoopers in founders park. read more

King Soopers - Grocery Near Me - Castle Rock, Colorado

The Promenade Parkway King Soopers has really gone downhill. The produce is poorly stocked and the case with packaged greens frequently has items that are spoiling. The personal shoppers are rude and obstruct the aisles for the poor souls who still shop for themselves. There are no baggers, and while bagging for oneself is not a problem, the cashiers wing your purchases down the belt with little regard to how everything is piling up. They don't lift a finger to help. The prices are going up and now the store requires you to use digital coupons to realize savings you thought you were getting with your loyalty card. The customer service is non-existent. I used to be a big fan but need to find a new place to shop. read more

THE GOOD Large store with a great selection of items. Endless freezers and really a one stop shop. Good liquor department, nice cheese shop area, and good selection of organic items. Good selection of breads too in the bakery. Some of the people working there are great, others don't seem to care much. It can't be easy working in a place like this during these times. WEIRD Still don't understand the clothing department in a grocery store. Not the greatest quality. MEH Social distancing is a joke in this store. It's packed all the time and shoppers tend to be rather rude. Perhaps some times are better than others to shop. Parking lot can be a bit of a Mad Max zone. read more

The pharmacists are always pissed off, and never friendly. Maybe you'll come across 1 that's helpful and friendly, but 9 times out of 10, they're usually grumpy, and act like it's an inconvenience to help you. I got ignored today by the 3 that were there, so I decided to come back after shopping. Came back through the drive thru, and got ignored again. I was passed up after the pharmacist helped someone that was in line after me. Called the store to speak with the manager, I was put on hold. They asked if I could hold longer. I've been through this through covid, and heard people complain about the long lines, and everything, but this is bs! People shouldn't be made to feel like they're an inconvenience. read more

Your moto used to be fresh for everyone... that's just not true anymore! Produce always looks like garbage! The past 2 times I shopped here, the bakery must have been on strike, because the shelves were empty! And for the love of god.... Quit putting the labels over the zip on the deli bags!!!! Kroger has gone down hill! read more

Lynn is incredibly rude I grabbed a bag after the purchase and she rolled her eyes and told me it was 10 cents so I told her to add it on and she kept saying "do you have 10 cents" and then rolled her eyes again so I told her not to be f**** rude some of the employees here need to be humbled especially over a 10 cent bag that I was trying to pay for absolutely ridiculous and again her name is LYNN. read more

They are ok for groceries however keeping things in stock is getting to be a problem, I thought the pandemic was over. Also they keep replacing good stuff with there signature brand that usually sucks. I got a small banana cream pie today. It had NO bananas, not a one! It was a single serving of banana pudding for 5 dollars , what a rip off. There groceries keep going down hill as they try to be every thing, liquor, clothing, hardware, cookware. We don't need another Walmart just a decent grocery store. Why 3 stars? It's clean and has several good employees! read more

stoopids has been the name since I was a kid. stupid expensive, stupid layout, stupid product placement, and now stupid pain in the ass to check out. always out of stock, 300% increase in the last few years (not necessarily their fault) $12 for soda, $8 for chips, $8 for eggs, etc. They're gas is way overpriced too. read more

Finding that anything listed as a Kroger brand is getting pretty shabby. Second time I got Kroger brand Hardwood Smoked Bacon and second time I'm disappointed. It's like buying slices of very fatty ham. Wanted to make BLTs but ended up with a fried ham Sandwich with fat. Very thick slices on top and mini pieces on the bottom. Of course if you have 2 hours to stand in front of stove moving and turning it, it we'll eventually look like bacon. Come on King Soopers!! read more

Wow, nice upgrade King Soopers! No longer do we have to wonder what it would be like to have an all in one (that isn't Wal Mart). The new Kings is bigger than the old Kings, the size is stellar, and selection is heads and shoulders above anything else here in Castle Rock. There's a large pharmacy and a huge selection of natural remedies as well. The aisles are super wide, the shelves hold more selections than what you'll remember from the old location, or perhaps even more than what you knew existed, lol. There's lots of stuff to see. I heard someone describe it as sensory overload, but I have to say I didn't have that issue. While there's a lot here it's laid out well enough that things flow pretty smoothly and the aisles make sense. Now that I've seen what a grocery store can be, it'll be difficult for me to settle for others. read more

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Great grocery store. Clean, well organized and friendly workers. I went twice and one time there was only self-checkout, which isn't unusual there days. It is a Kroger store and you can usually count on them! read more

I have been coming here since they have opened and the people working there used to be friendly, now it seems like customers annoy them. The other day I needed milk and was waiting for the worker to be done grabbing items for customer pickup and when she noticed me, she seemed so annoyed that I was waiting and slowly moved out of the way. The food quality and inventory has been really good and I haven't had any problems (besides March/April but that wasn't their fault). I would recommend this grocery store, but just be prepared for unfriendly workers. read more