MaxCARE did awesome for us after the bomb cyclone last November…read more Mike in particular did an awesome job helping us get everything sorted - new roof, kitchen ceiling demo and restoration, anti-mold treatment, the whole enchilada. The most awesome part about it was that it wasn't just done right, it was done FAST - new roof took a day, literally, and the kitchen repair and repaint was over two days. Highly recommend these guys, and Mike in particular did an awesome job running point for us. Thanks!

My insurance company assigned Max Care to do water damage dry out and repairs. I definitely would…read morenot recommend them. Their communication was borderline rude and their service very subpar. Two weeks after they supposedly reconnected my HVAC to the house register I have pictures of the ducting lying on the ground in the crawl space. They had tried to attach the wrong type and size ducting to the register with duct tape. They clearly did not know what they were doing. There were other issues, but this was the most egregious. Lesson learned.... you do not have to accept the company that your insurance company recommends for repairs.

Hi everyone chose American standard restoration water damage in my restroom they come on time fixed…read more the problem I had they all doing great job very respectfully. I like them all. Thank you all Yodit.

These men are absolutely magnificent. the whole crew has been extremely nice and helpful. they came…read moreout 2 hours after we saw the damage. A huge thank you to Jared, Nehemia, Scott, Aron and Robbie for exceptional service and support

A couple years ago I reached out to Puget Sound Water Rescue for an issue. I was very satisfied…read morewith the service from that experience. So, when my portable AC leaked onto my flooring last night, I knew who I was going to contact. I called when they opened, and found out that he was booked for the next week. I decided to send him a message to see if there was a company he would recommend to me. He actually responded immediately and said that he'd be able to squeeze me in! You have no idea how grateful I was to hear that. He gave me two time options, and called me when he was on the way. I had no idea how much water had made its way into my flooring, so I was preparing myself for the worst. Turns out, it didn't end up being a catastrophe! Matthew used a thermal camera, and a moisture meter to inspect for moisture on the floor/subfloor and flex ducting. Once again, he was thorough at his job, and in his communication. It's difficult finding people that take pride in their work, are trustworthy, and do a great job. I've had quite a few companies do various types of jobs for me, and there are only two who I'd recommend. Mathew with Puget Sound Water Rescue is one of them!

We are at the tail end of a partial basement remodel and our contractor discovered black mold under…read moreexisting carpet tiles in the area that is not getting remodeled. After we ripped up the entire carpeted space and treated it--I wanted info from a professional to see if there was anything else that we needed to do before getting the affected slab ground down and polished. I spoke with several companies who were unhelpful over the phone or charging ridiculous fees just to come out and provide an estimate. Mathew, the owner of Puget Sound Water Rescue was timely in his responsiveness over the Yelp App (on a Sunday afternoon) and ultimately provided us the perspective and information that we needed to determine whether or not professional remediation services were warranted at this point. Ultimately we determined with his help that they were not. Despite the fact that we did not end up hiring (anyone), his knowledge, honesty, and helpfulness were 5 stars worthy. Highly recommend talking to and/or Mathew for your remediation needs!

I had a great experience working with Green Planet for mold remediation. From the beginning, they…read moremade what could have been a stressful situation much easier to deal with. David, the manager, was incredibly helpful throughout the entire process. He took the time to explain everything, answered my questions, and made sure I understood what was happening every step of the way. His communication and professionalism really stood out. Juliett was also wonderful to work with. She was responsive, helpful, and made the process feel organized and straightforward. Olma Lima did an excellent job with the actual work. Everything was handled professionally and with great attention to detail. Overall, I really appreciated how helpful, courteous, and professional the entire Green Planet team was. I would definitely recommend them to anyone needing mold remediation services.

We had water damage in our basement that had been dried by another company. The night before floor…read morecontractors were scheduled to come to our home, David cold-called us about replacing the flooring. He was able to come out that evening to provide an estimate, which we appreciated and accepted. We later discovered that this visit resulted in an after-hours charge of nearly $500, something we were not aware of at the time. While at our home, David discovered that some areas had not been completely dried by the first company. Because we had an active insurance claim, and with our permission, he immediately arranged for his crew to continue the drying process. At first, we felt he was knowledgeable, responsive, and genuinely focused on our needs. Our insurance company requested that a third party inspect and confirm some of the issues David had identified. David insisted on being present during that inspection. The situation was uncomfortable, and we were later surprised to see an additional $119 charge for his involvement. Five days later, we contacted the original company about their failure to completely dry the affected areas. They acknowledged the issue, wanted to make things right, and asked for the opportunity to earn our business back. We therefore notified Green Planet that we were ending their services. Unfortunately, this is when our experience changed considerably. The tone and attitude toward us became harsh and uncomfortable. Although we had understood that the mitigation work would be handled through our insurance claim, we were suddenly told the bill needed to be paid by us immediately. We were also contacted by a collections company and told that if the bill wasn't paid by Friday, a lien would be placed on our home. We were disappointed by the way the situation was handled. Our initial impression was that customer needs were the priority, but once we decided not to continue using the company, we felt the relationship changed dramatically. Our experience is ultimately a reminder to carefully review all charges and understand the payment terms before allowing work to begin--especially when insurance is involved. Updated Review -- Originally 2 Stars We initially left a 2-star review because of our experience with Green Planet during a water-damage situation. We had significant concerns about several charges on our invoice, the handling of our insurance claim, and the way our relationship changed after we decided not to continue with the company. After seeing our reviews, Green Planet reached out to us and asked for the opportunity to make things right. We had a lengthy conversation, they listened to our concerns, and they offered to refund $500, which represents the charges we had disputed. I appreciate that the company was willing to listen and take action. Because they made an effort to address our concerns, I have changed our rating from 2 stars to 3 stars. That said, I do want to be honest that this resolution came only after we had posted our concerns publicly. We had previously tried to resolve the issues directly, including asking the company to work with us while our insurance claim was being processed, but we did not feel heard at that point. I'm glad we were eventually able to have a productive conversation and reach a financial resolution. My hope is that Green Planet will take this experience to heart and improve communication with customers from the beginning--especially when dealing with stressful situations involving water damage and insurance. Our original experience was disappointing, but I do appreciate their willingness to come back to the table and try to make it right.

I would like to thank Atermio and Frank of Paul Davis Restoration of Tacoma for their…read moreprofessionalism and excellent job they did on preventing further water damage to my upstairs master bedroom, downstairs kitchen and dining room area from a air conditioner leak. I am glad our insurance company referred Paul Davis Restoration of Tacoma. My husband and I are very pleased with service we received. Happy Customer of Puyallup!

Phenomenal company to work with. They do it all from Mitigation to repairing your home. Please let…read morethis be your first call if you have water or fire damage. They work with your insurance company or if you're paying them directly. 10 out of 10 recommend!!!!!

very I'm pressed on the quality of the clean up. They also made sure everything was dried so there…read morewould be no mold. Highly recommend.

From the owner: Nestled in the heart of Washington State, Sumner is a vibrant community known for its rich history…read moreand beautiful landscapes. However, like any other place, it is not immune to unexpected disasters such as floods, fires, or severe storms. When disaster strikes, you need more than just a quick fix. You need a team of professionals who can deliver comprehensive solutions tailored to your unique needs.

I've used this company multiple times for water damage and issues in our home, and they have been…read morefantastic every time. They are incredibly professional, reliable, responsive, and easy to work with. They've also been extremely helpful navigating the insurance process, which made an already stressful situation much easier. I wouldn't hesitate to recommend them to anyone dealing with water damage!

Sean of SSWR is amazing. We had a pipe burst that flooded our whole downstairs during the cold snap…read moreand Sean drove out of his way to come take a look at our house the same day. He gave us an honest assessment to compare with the insurance adjustor, provided a ton of helpful additional info to two panicked first time homebuyers, and even brought out a dehumidifier for us until we could rent more. He was too booked out to take our mitigation job at the time- and was honest about that which is rare- but checked in with us to see after the fact to see how we were doing. He really does care about people making the best choice in a crappy situation. My whole family works in the building trades and you can just tell when someone is passionate about their work and treats the homes of their customers like it's their own. You can spot transparency and honesty from a sales pitch. Sean is someone I would absolutely trust to work on my home.

We needed our carpet cleaned in our living, hallway, and 2 bedrooms. Tessa quickly provided us with…read morean affordable quote and was able to promptly get us scheduled. We were more than pleased with their quality of work and how clean our carpet came out. We highly recommend and have already referred a friend to utilize their service.

*** UPDATE *** After my last review "Tessa" the owner…read morereturned less then a week later and recleaned the spots and now it looks great, she knows what she's doing all of them are gone... This family owned & operated small business, brings back the old fashioned Customer Service of yesteryear, very easy to communicate with & caring, I would recommend them to my great grandmother if she was still alive ; Great Job "Tessa" ThankYou

Jack, the owner and technician, provided excellent service from start to finish. He was responsive,…read moreprofessional, and able to get us scheduled within just three days of our initial call. He also confirmed our appointment the same day, which was appreciated. On the day of service, Jack arrived early and even offered to help move a few light furniture items to ensure the carpet could be cleaned thoroughly. His attention to detail and commitment to quality workmanship were evident throughout the entire process. I would not hesitate to use his services again and highly recommend him to anyone looking for reliable and professional carpet cleaning.

Communication was awesome! Service was great. Purchase this house, thought the carpet was trashed…read more They now have new life. Highly recommended.

Miserable company to work with - just misery, a joke really. The problem is they were recommended…read moreby State Farm insurance - who once signed off on the quote for work done, was completely out of the picture and not to be held responsible - fine. Kencade would give us a schedule and then disappear for weeks at a time not showing up - we have no bathroom garage is a mess. Subsequent calls and the project manager would just apologize all over again and disappear - again - no one shows up. At one point they sent a guy out to mud and sand the garage and he coated everything in the garage in white dust a quarter to a half inch think - then after weeks went by and several phone calls of no one showing up, they sent a pregnant girl who dressed up in a garbage bag to clean it up (arms holes for sleeves. I am not making this up! This was a complete S#$t Show, took months and month and months on what was proposed to be a few weeks. Then when they still hadnt even come close to finishing, out of the blue the owner calls me up asking for money? not the project manager - the owner? i kept saying -....sorry...who is this? the owner? wow.....NEVER EVER KENCADE.

9 months ago a flood inside my wall caused me to lose my entire kitchen. 2 more leaks happened, a…read morereally crappy contractor happened, I lost my entire downstairs and I was fed up. I called Risa and KenCade and she was here within a couple days to see the absolute mess I had been living in. From day one Risa was helpful, empathetic, and mindful of the fact that I was living amongst the construction. KenCade finally was able to restore my home to the most beautiful it has ever been. Risa coordinated everything smoothly and took my time into consideration with each decision. When cabinets were weeks out, she did the work to find a quicker vendor. When her flooring guy didn't have availability, she helped me coordinate an outside contractor for that, too, to try to get things done as quickly as possible. I felt the entire time like I was in good hands with her. The one time something wonky was done by a contractor it was quickly corrected without hesitation or question. The workers that came to my home were always courteous, respectful, helpful, and even thoughtful to the point of hooking up appliances so that I could use them before things were completed. After dealing with the worst contractor I could imagine, this team really impressed me. Thanks Risa & KenCade!