Very good clinic, and very thorough With there patience…read more Care and quality is very good, drs are very courteous kind and caring.

A staff member has hijacked the patient portal and prevented me from communicating with my…read moreprovider. Changing the rules of the game in the middle of the game is unfair and unjust.

Used to go to Northwest Diagnostic for 30 years, but now I will be looking for another office. A…read morecouple appointments ago I was overcharged and when I asked why they said it was a level two. Should've been a level one because I went for a sinus infection. Because the doctor asked me a question about my anxiety the office visit became a level two. Since when can you not chat a little bit with your doctor about other issues if you've been a patient for 30 years. Now they treat you like a cash cow and up charge you. And then the latest visit I was sent for an ex ray and no one has the decency to call back with the results. I did get a notice that my results were available online. I guess I'm old school and I do expect a phone call. The x-ray wound up costing me $275 because they sent me to an out of network x-ray lab, even though when I was there, they said I was in network. This office is causing me to losing faith in the medical community and questioning their transparency.

Do not go here. Period. I just got jerked around with scheduling a physical for my husband, so…read moresomething that should have been simple. We've been going here for primary care for more than a decade, and to be disrespected in this way is absurd. First, they said my husband hadn't been seen recently enough, so he would be considered a new patient. I really don't think that's accurate as he's been there within the last two years for ear infections. Whatever though, fine, gave them all the information again, as they would not just take it from my record as I am a "current" patient. Got the appointment, days go by, and then we get a voice mail today saying the appointment has been canceled. Ok...Called to find out why that would be. Apparently, they scheduled him with a PA that isn't taking "new patients." You'd think they'd have known that at the time I made the appointment originally since they basically assigned him to that PA themselves, but again, whatever I just needed the appointment for him, so I politely asked when the next available appointment, with anyone that is taking "new" patients, would be. I was presented with three choices. 1.) A time that we could make work. 2.) A time he already has another Dr. appointment with a specialist that can't be rescheduled. Or 3.) One that was multiple weeks in the future. (The whole reason we needed this was a at the behest of that other specialist doctor he's already seeing, and it needed to be within two weeks, before his next appointment with them was occurring.) I took the day that would work for us of course, and in the time it took me to say the words "we'll take the 11:15 please" I was then told that slot had already been taken by someone else. Are you kidding me?!? This sounded like compete BS to me, and I was already very stressed out at this point. The other appointments were of course non-starters, so I'm done with this place. They were rude, inconsiderate, and unhelpful. The trifecta of "DO NOT GO HERE." So, if you want to get appointments pulled from you at last minute (canceled Friday, for a Monday appt), and then not helped to rectify that in any way, this is your place. If you don't want to get jerked around, I would implore you to find somewhere else.

We went in to get a sore throat checked and cough. The checkin line was extremely long. There were…read moreonly 2 people working the front desk. We waited about 10 minutes after check in to be called in by the doctor. Doctor came and said everything is fine. Told her about the nasty cough and then she check his lungs again more intently. Tested hi. For strep and sent us home. From check in to exit was total 30 minutes. By the time we got him the result was in and prescription sent to pharmacy. No one called us to discuss the result or that there is a prescription to pickup. Neither the nurse or doctor asked us how we were or greeted us. Quite transactional. Super wired.

ARC has never shown me they care or listen to what is wrong. Ask for help and they pass you off…read more Have tried for years to get a PCP but no one takes new patients. After 10+ years I have decided to cut ties between them and me and my family. I will never waste another dollar at ARC to not get any help. So if you want a difficult, unfriendly experience, that leaves you feeling worse than you came in, ARC is for you!

Such a welcoming environment. All of the staff are fantastic... Very, very happy with my experience…read moreand look forward to a long relationship...

I was a patient there for several years. I had previously recommended multiple people follow me…read morethere- and they did. While the doctors are fantastic, the administration is extremely difficult to deal with. They frequently scheduled unnecessary follow-up visits-sometimes as often as every three weeks-to monitor basic, long-term medications that were not controlled substances. This felt more like an effort to pad their schedule and billing than provide necessary care. Furthermore, they showed a profound lack of ownership, becoming defensive, even aggressive when asked to correct their own errors , instead always blaming others- which on multiple occasions impacted my ability to attain necessary medical services

Outstanding medical care and patient service…read more I was not familiar with the DPC concept, but impact has a try it option. I called the office to inquire if my minor medical issue qualified, super friendly, and professional Individual answer my call and put me on a brief hold, came back in, said that most definitely did qualify and that if it worked with my schedule, they could see me Within two hours. The nurse practitioner delivered fantastic medical care, address, and solve my medical condition that need treatment I am considering signing up for their membership, but there is something I need to evaluate with my overall medical insurance/care plan and a discussion for another day Bottom line here... Great medical care, super convenient and reasonable price. The price was known and paid upfront. When I arrived I checked in on an iPad, in a few minutes later the medical professional greeted and me took me back and took care of me

Friendly professional, on-site immediate lab work for a common female issue just before Christmas…read moreand the air in the office was so refreshing, it smelled of pine or bayberry. That office is definitely medically vibin'. I would DEFINITELY go back when I change my insurance plan and they're in network.

I took my elderly mother-in-law for her check-up visit with Dr. Jorge Salcedo today. She does not…read morehave medical insurance and experience with big medical facilities is always a hassle. We loved our visit with Dr. Salcedo, he was very knowledgeable and caring and gave us a lot of good advice and throughly checked her health condition. It was a great experience and I highly recommend this medical office.

As I no longer have health insurance, I was searching for an affordable doctor to see to manage my…read morethyroid condition. The MD I'd been seeing for years in Austin charges $200 starting out per visit and that price changes according to the visit charges. I did some research and found Salcedo Family Care and the pricing is very reasonable! I was even able to contact Dr. Salcedo prior to making an appointment to explain my situation and he was very friendly, giving me the options to get labs done now and then recheck in a few weeks or to restart my previous dose of thyroid medication and then check labs in a few weeks to make sure the dose is still correct. Most physicians I know wouldn't give the patient that option but, by doing so, I'm saving money and not having to have to pay for multiple labwork. My appointment lasted about an hour- he asked about all aspects of my life, did the vital signs himself, obtained a complete health history and was overall very thorough. Even though my main visit reason was to get back on my thyroid medications- he made sure to ask about my general health and to see if I needed anything else. I felt heard, not rushed, and like an actual person instead of just a diagnosis in a long line of patients. Using the lab he is partnered with also makes my lab work a fraction of the cost of what it was when I HAD insurance! I was able to schedule appointment online and was able to be seen right away- no waiting, no phone calls and holding while they look for an appointment- overall, just an amazing experience. I wish I would have done direct primary care years ago!

Dr. Yee Bing is a 5-star physician who is calm, cool and a good listener. He is experienced and…read moreknowledgeable. I have been his patient for more than 20 years and I am still his patient today. I have several medical conditions including hypothyroidism and he manages them successfully. I like him a lot.

Me and my husband were looking for a general practitioner/family doctor but.. Um.. We went to see…read morethis doctor because he was close. My husband started asking if a certain medication would help with his migraines. The doctor basically said: "Eh its not really for that but I'll prescribe it for you anyways." And shrugs. I brought up that I sometimes lose vision in my right eye and he says. "Wow that's bad you'll need to see [blank] specialist and [blank] specialist." But didn't really give me any information.. which was annoying. I Asked if he could suggest any specific specialists, and he shrugs AGAIN. So basically this doctor is a quack that you'd go to to get drugs for no reason. If you're looking for ACTUAL medical care steer clear!

Caring. Takes her time to listen to you. She will even hold your hand when the nurse draws your…read moreblood. Her staff is also nice.

I absolutely loved my experience with Dr. Merola. She made me feel so comfortable and at ease after…read morenot having a primary care for a while. Great practice, very compassionate

Dr Calderon is very kind and attentive. She really cares about the patient. The staff is…read moreprofessional and respond to messages and calls right away. Highly recommend this practice!

I am so, so grateful to have found Dr. Calderon and her wonderful team at Euphora! The Euphora…read moresystem allows you to send a message to Dr. Calderon and her team at any time and, if outside business hours, indicate whether the issue is urgent or not. If urgent, Dr. Calderon calls you as soon as feasible to discuss the concern. Dr. Calderon goes above and beyond to care for her patients. I had a very odd, urgent medical issue come up last year after getting back from a trip abroad and Dr. Calderon went out of her way to get in touch directly with the CDC to discuss how to best treat my specific situation. She is compassionate, creative, and always willing to work with you if you want to try lifestyle changes or homeopathic/alternative treatment methods first, before just throwing a medication at an issue. Euphora is absolutely hands down the best healthcare experience I have ever had. I cannot recommend Dr. Calderon and Euphora highly enough!

You will NEVER find anyone more invested in you than Dr. Miller. You walk in and you instantly feel…read morea sense of calm. I have been with Dr. Miller since May of 2017. I have never felt more cared for and heard in my entire 47yrs of life. She offers a variety of care. She goes beyond just your physical care, she is invested in your mental well-being too! Her team and office staff are dedicated to making you feel comfortable! She has a snack place in case you missed lunch! She even offers a variety of beverages to wash it down with! The whole team is amazing... I want to put beautiful college educated words here, but they haven't created the language to express how amazing I feel with Dr. Miller, Her P.A. Hope Brent, her Office staff Maria and Kristy. I LOVE this practice and everything that makes it beautiful. P.s. it's definitely the people that make it beautiful.

This is my first experience with a concierge medical service, and I'm not sure I can ever go back…read moreto a "regular" medical practice again. Joining Premier Health has truly been a life changer for me, literally. Dr. Miller and Hope have truly been a revelation for me. Their availability and communication is unlike anything I've ever seen from a doctor before. As long as I'm in Austin, I'm with Premier for life.