Dear Mr. Hausnann,…read more
This letter is to memorialize and request your written confirmation regarding the ongoing repairs to the infotainment system, navigation system through Apple CarPlay, rear camera viewing on such infotainment system, and the crackling of the speaker system. This vehicle described above was leased and picked up from Ray Catena Audi of Freehold on or about June 12, 2026. From the moment it was picked up we had issues with the phone connecting to the car and once connected disconnecting from Apple CarPlay while driving. This created an unsafe driving situation as when we were relying on the navigation while driving on the highway or New York City, the phone would disconnect and we would have no idea where we were going. Additionally, the screen would suddenly go dark while we were driving and the only way to get the screen back was to reset the system while driving. This also created a dangerous driving condition. Once the system rebooted, the phones would have to be reinstalled on to the system and every time the system would reboot, or we would get in the vehicle it was like "Ground Hog Day" with the system resetting and everything having to be reprogrammed. This also created a dangerous driving condition. Furthermore, the infotainment screen would be prone to just go dark and if we were in reverse, we could not longer use the rear camera while going in reverse. Yet another dangerous driving condition. I called the dealer to complain on several occasions and spoke to Jack Scribellito who walked me through several steps to try and troubleshoot the system. When it could not be corrected an appointment was made for service of the vehicle. On Friday, August 14, 2026, a representative from Ray Catena drove to my house and dropped off a loaner car, a 2026 Audi Q3, for us use and took the above vehicle to Ray Catena service to have the system corrected. On or about August 18, 2026, I spoke to Billy Hausnann, our service representative, who told me that the issue was more complicated than expected and that it required the matter to be upgraded for Audi corporate in Germany as only they could fix the programming which needed to be repaired. I was told that this should be done within a day or two. On Friday, August 21, 2026, I again called Billy Hausnann (twice) and was told that they still had not heard from Audi in Germany and that it could take some time. I must add that in describing their attempts to get in touch with Audi in Germany, I was told that it is not easy as they are "far away". Now last I checked, getting in touch with Europe is not like getting in touch with a remote part of Antarctica. I was told to keep the loaner car through the weekend and that it should be fixed by Monday, August 24, 2026, or Tuesday, August 25, 2026. It is now Tuesday, August 25, 2026, and having not heard from Billy Hausnann, I decided to call him. I was told he was out to lunch, and he would call me later. By copy of this email, I would also request to be provided with the address of Audi Corporate so I can get my certified letter prepared and ready to send to them. To say this vehicle and the response of Ray Catena Audi of Freehold is a disappointment would be a total understatement. Prior to leasing this Audi I had five Infiniti vehicles and the only time they were brought in for service was when it was a regular maintenance service. We are now on day twelve (12) of this vehicle being in for service and there is still no answer on when or how the vehicle will be repaired. I intend to post this letter today and update every day on each website I can warning people about the Audi Q3 and the lack of responsiveness from this dealership. As I previously stated I have leased five Infiniti vehicles from a Ray Catena dealership and this level of service is an embarrassment to his name and legacy.
