This company has the worst customer service I have ever seen in my life they don't honor their promotions and every time you talk somebody either lie or just don't know what they're doing read more

Terrible run around service. "Accidentally withdrew money from my account 2 months ago after account was close on their services. Was told I would be refunded and still no refund, I would warn everyone one seeking service to not go to them. This company took over $100 dollars from us and refuses to return it. read more

Truly a piece of crap company. Tearing up people's yards and complete carelessnes when digging had my service cut because they didn't call and have stuff properly marked before digging just plain garbage. read more

Very happy with Kinetic. I was wary to make the switch as I was unable to find a positive review, so I kept Spectrum and ran both simultaneously for about 2 weeks. I work from home and need high speed service that is reliable. Kinetic has delivered. I requested the 1 Gig plan, which is providing 900 Mbps down and 850 Mbps up consistently for the past month. The price point is very reasonable at 50 dollars a month. We stream all of our entertainment and have up to 12 devices connected without issue. I recommend Kinetic for anyone within their service territory. read more

terrible terrible terrible first of all you can barely understand the operators. 2nd when we called for service the dates kept changing 3rd they arrived 2 hours late 4th once they arrived the techs couldn't hook up our service because there was no wire available on the poles 5th once we requested a refund we never received it. we call back two months later and request was never put in. so they said it would take 6 weeks for us to receive it and it has been 2 months already. they are very unprofessional. i do not recommend!!! read more

I ordered basic internet, ONLY. The added additional services to my account without my authorization. Once I realized they where charging me an additional $14.99 a month, they refunded to credit my account or refund the money. Said I should have cancelled it sooner. I didn't add it, order it or know about it, so how would I have known to change it? Shady business practices. Chose any other service provider if at all possible. read more

Windstream is a scam DO NOT do business with them. We have switched internet providers for over a year. We sent back our router or else we would have had to pay $100. We have a receipt from USPS that our package with the router was delivered to them. We are getting calls still, after a year threatening if we do not pay they will leak our social security numbers. Every time we call to discuss this situation they hang up on us. Wind stream is a scam. The reason why we switched is because their internet doesn't work in the first place. Please do not do business with this company. read more

The price is good but then again you get what you pay for I guess. It seems like once a month there's an outage that lasts more than 24 hours and you can't get any information on estimated times or causes. I was also supposed to get a sign up reward after 45 days and it's been 4 months and 2 inquiries with no response or resolution. read more

These people are terrible and shouldn't be allowed to just dig in people's yards. They've cut the cable lines several times and caused outages, they're to ignorant to fix. People have to work, such bull. Don't knock asking people they want to sign up. I'd never use this company. Stay OUT! read more

Have been a Windstream Kinetic customer for 29 years only because of limited access to other providers. Worst speeds, interruptions and pricing. Pay $180 mo. just to try and get decent speeds as I work remotely. Miss 3 days of work per month due to poor connectivity and repair response time is always 3 to 7 days out even if you tell them you need service for work. Kinetic never reimbursed for the days of not getting service but CS keeps saying they will. They never bury their lines in my area so you see orange lines on the road, in the grass, running up trees, and even hanging from telephone poles. Out of the hundreds of times I have called repair, I have finally been told the truth. CR said best thing I can do is find another provider. I did for $60 less per month and in the process of changing. CAN'T WAIT. RUN form Kinetic read more

Windstream is a rural internet company. Because it is rural there is no competitors and you are forced to use them with NO options. Windstream could be the worse company in the US. I have been dealing with them over 20 years and they are still the worst. read more

This is a terrible company and they disable people from Google reviews. Overcharge so much and have no one come to fix problems. I went to tmobile internet and much happier. read more

The service is horrible. Never get tge speeds that are promised and they do nothing to make it better. Customer service is an absolute nightmare. They as you the same questions over and over and transfer you to at least 6 different agents before they hang up on you to call back and relive the same nightmare all over again day after day. I do not recommend windstream for anyone. read more

Absolute nightmare. Customer service is disrespectful and rude. I've been hung up on, ignored and they refuse to have a supervisor call back. internet has dropped 4x in the past 24 hours. A technician appt is an "all day" appointment. I'm so furious with their lack of respect for anyone else's time. read more

Terrible internet speed. I live alone and I had buffering all the time. I finally called to cancel their internet service and it was a nightmare. You go from one person to the next to the next until you are fuming. I will NEVER use kinetic Windstream again. NEVER read more

Been with Windstream for over 10 years. They just keep jacking up the price every few months but NEVER improve the service. What are you giving me that justifies doubling the price??? Take my advice and shop elsewhere. read more

I pay a considerable amount for internet from windstream and it is slow. The internet cuts out regularly and has no range for the 150 dollars I pay monthly. The quality is awful. read more

I wished I could give these people a star ,I called these guys a week ago to get an estimate for internet it was too high couldn't afford it ,a week later a representative called me and asked me if I had found an internet company I said no she said they had a special based on my credit for $15 a month for one year an additional $10 the following year making it $25 based on my credit ,I hesitated to give her my social security number but she assured me it was a soft hit on my credit, I finally gave her my credit card social security number she said I was approved for the $15 a month deal and I would get an additional credit for being an AT&t customer, I told her to send me the deal to my email 24 hours later there was no email I contacted their customer service department and after being on the phone with them for about a half an hour they listen to the conversation I had with the representative who initially signed me up and they said she was wrong there was no such deal so they basically took all my information and told me to go kick rocks stay away from these guys at all cars they're scammers I'm going to file a complaint with the FTC and the better Business bureau read more

Our internet has now been out for over 24 hours. My wife works from home, and she's so far missed a day of work, looking like she's about to come up on a second missed day. The ONLY reason I went with Kinetic over their competitor is because I was told by a technician with them that the WiFi will ONLY ever go out if our power went out. Our power has NOT ever gone out. I pay $113/mo for 2gb fiber speeds. This is absolutely ridiculous. Not to mention trying to get ahold of customer support has been a f*cking nightmare. Crazy part is, even tho my wife's about to have missed out on nearly 2 days of work, we STILL won't get any type of compensation on our bill. 100% go with ANY other provider, so long as they don't blatantly lie to your face. If our issue isn't resolved in the next 6 hours I am absolutely disconnecting this service and going with the other option. read more

I have been evaluating Kinetic fiber for about 7 months after a sales guy came by the house and offered a lower cost promotion than our cable provider. Really nice guy. I told him that I always had trouble with Windstream when they were our DSL ISP, years ago. It seemed like there had been some positive changes at Windstream and I decided to give them a second chance. Installation was smooth and service generally good until the past two months. There was an outage both months that sent me to a coffee shop. The most recent outage started in the morning and wasn't resolved until the morning of the following day. I don't know what time it came back on that day, but basically spent 2 days at a coffee shop. They advertise 99.9% SLA and the 1+ day outage was just a bit much so I switched back to my previous provider. I asked for a full month refund but they refunded $10 for the 1-2 day outage. But I don't believe my request was unreasonable given their inability to commit to their SLA. 2 stars. Internet service was good, but reliability is a huge priority for me, customer service was reasonable but not enough focus on making sure I was compensated for my inconvenience. They were also sure to tell me that if I don't return the modem in the box they send out, I would be charged ~$100. I just have a bleh feeling and, similar to the first time I separated from Windstream years ago, a sense of relief. read more

They added a land line and protection without my authorization. Spent over $900 on those alone in 2 years. They only gave me 6 month credit. They said I should have noticed sooner and their contract says that. They are thieves Half the time we have to use pur phones Hotspot for the TVs Would never recommend!! I am currently looking for a new provider. read more

Stand by your contract price without increasing . Excuses such as having to update system caused a 25% increase in bill after siging a locked in price. read more

My boyfriend and I decided to switch internet providers because Kinetic did not do what they promised. The bill was supposed to be 77. and some change. The 1st bill was 88.90 the second bill was 88.90 the 3rd bill was 98.90, so that's when we decided to change. He called to have it cancelled, but the service was not to be disconnected until Jan 8th. He called on Jan 2nd. The accpunt is paid up until Jan 13th. The morning of the 3rd, the internet was disconnected. We called to find out why. No answers just a run around. I will never go back to this service and would never recommend this company to anybody. Horrible customer service. I was transferred 5 times because no one knows what they are doing. read more

Unfortunately, it is the only choice for internet service in the rural area where my mother and I live. It is terrible. Constantly goes in and out - you'll be in the middle of something online and the internet goes out and stays off for a couple of minutes or more. I wish we had another carrier to choose from! read more

If you like monthly hours-days long outages this is the company for you. I can't even begin to understand what could possibly be the problem. Like clockwork once or twice a month you'll be screwed with no internet. It's honestly impressive at this point. This is the 4th time in 3 months my internet has completely gone out. I only need it to do my job so I really appreciate paying these idiots to screw me over every chance they get. As soon as I find another company that can provide fiber I'm switching over. This company is pathetic. read more

Find another provider. Constant outages. Drove 2.5 hours to meet the tech and they texted me after the appointment time to reschedule.

Seems just about everyone here feels the same way I do about this service. I wish there was another provider to go with but in my area we are unfortunately stuck. Connection goes in and out and the customer service guy sounded like he hated life or his job so no help there! I do hope that in the near future another company or investors will come and do away with Windstream and most of its employees! read more

Right hand doesn't know what the left hand is doing. Overseas representatives don't care about repair problems. Scheduling for service is a nightmare. Three times scheduled service and no shows and no service techs. Process and product are horrible. Tried to talk with supervision (what a joke) and waited 10 minutes and no one answered. Again, they really don't care. If i paid my bill the way they service their product, they'd cancel me. read more

Windstream changes my billing amount every other month with no explanation. called customer service was on hold 28 minutes and then transferred twice then cut off. Internet is constantly buffering and pausing whatever you happen to be using. I do NOT recommend this service. You will regret it. read more

HORRIBLE customer service. Internet didn't work for 2 months and I continued to be charged and told they would credit my bill when it was fixed. Two months later and it's finally fixed but they want me to pay the two months worth of bills I got for no service before they'll credit my account for the next two months. Ridiculous. read more

If I could give negative stars, I would. A technician from Windstream cut my internet last week, and when I called in to set up an appointment to have it fixed (because of course the tech could not fix it or schedule a time for it to be fixed), they told me it would be over a week before someone could come out to reconnect the fiber cable. I work from home, and when I said I needed it repaired before then, I was assured my ticket had been "escalated" and someone would be reaching out with an earlier appointment date. That never happened. In fact, when I called back to check on the ticket's status, I was told that the ticket actually had not been escalated, and that they would submit it then. Nothing came of that, either. When I called in an attempt to speak with a manager/supervisor, I was transferred to a black hole of hold music for 20 minutes before I finally hung up. I thought Comcast/Xfinity was bad, but Windstream takes the cake. Avoid if at all possible. Katie Katiekat read more

Worst Internet service there is! Bad service and outrageous charges for the bad service. This company needs to be investigated! I dropped the phone service and still am paying almost the same for only the Internet which I was not quoted when I got only the Internet. William M Rochelle Georgia read more

It is a good deal until all the "CREDITS" expire! Then they hit you with the real cost , with no letting the customer know, the bill just keeps going up....they are no better than CABLE !! The wait ON HOLD time is 30 to 45 minutes and still can hardly understand the customer service person!! It is just a matter of time before these greedy people go down just like all the greedy CABLE COMPANIES!!! read more

David was wonderful in my review. He stayed up all night helping me and he finally did something with the band and got it fixed. he was as excited as I was. he was awesome. Thank u David and I would strongly encourage kinetic. Ty again for your time and consideration and support. read more

On April 18, 2025 I was scheduled for a technician to come to my home to repair. I received a message that morning that Lee would be arriving at my home between 4:45 pm and 6 pm. At 1:00 pm I received a text message stating the Lee was on his way to my home and would be arriving in 5 minutes. I called the company to let them know that nobody would be home cause that's not the time the service was set for. The lady I spoke to informed me that Lee wouldn't be there in 5 minutes that he would be there between 4:45 pm and 6:00 pm. I hung up the phone and 5 minutes later my mother-in-law called me telling me that Lee was at my home. By the way she doesn't have a key to our home. So she has to call my husband to come home and open the door. Since he has to take off work early he lost $120.00 in wages. When I called the company and asked them for a credit they told me they would put in a request and get back to me. Fast forward almost a month, nobody has called back. So I called them and I have been on hold and transferred to 5 different people. The last lady told me no she can't give you a credit cause it's not their fault. Okay so if I would have cancelled the appointment they would have charged me the $50.00 cancellation fee. Even though Lee wasn't supposed to be there at 1:05 pm and the agent I talked to promised me he would not be there until the scheduled time. I don't think I'm asking.for to much considering the wages my husband lost and the hours I have lost talking on the phone. read more

GARBAGE RIP OFF!!!! If you want to pay $120 a month for a service that doesn't actually work and customer service who doesn't actually help this is the perfect internet provider. Also just so you know it's supposed to be 50 download speed and 10 upload with the $120 service but you can guarantee you'll only be getting 25 download and 1.5 upload just like us. Thanks kinetic for being the burning dumpster fire you are . They also drilled into the side of the house instead of underneath. read more

RUN AWAY... in the last month, I have had 5 tickets with Kinetic, the same I had in 3 years with Spectrum. 4 outages in the last 4 weeks, waiting days for a technician, and losing more money from not being able to work than what Spectrum gigabit would cost me for 2 years. All of the tickets have been on the main line side of the installation. It is not worth saving $10 a month if I lose thousands not being able to work. read more

Windstream has the absolute worst customer service I have ever seen by any company. I first called on October the 4th with this issue. They told me they would be out on October the 28th, then changes it ti October the 30th. They were supposed to change the account to my name from my parents that have passed. Then upgrade the equipment. Not it's October the 30th and no one showed up. I have been on the phone for 2 hours, have been transferred 12 times and no help yet. Now they are telling me not until November the 27th. If you have any other choices, take them. Worst possible service. read more

Windstream by Kinetic's high speed internet is constantly slowing to speeds incapable of streaming. They have to come out 2 or 3 times a year to troubleshoot or replace a modem. 8-28-2023 - Our internet has been down for 2 weeks, and they still can't tell me when they will repair it. They sent out a tech last week, and he said the construction crew has to repair it. I just called, and they didn't even have it on the list????? The service is bad, but the customer service is worse. It takes 15 minutes to get through their customer support automated system to talk to someone. Very frustrating! I'd only use them if nothing else is available. read more

I was waiting for a survey link which I hope they will send me. But I have to call out Darryl and Megan (I am not sure those are the right spellings) but they were beyond helpful and really connected w me to make sure they provided the best service and got my problems solved. Which they both did outstandingly. Give them a raise! Lol honestly. My gramma is not technologically savvy and they helped me to get her account straightened out flawlessly. Kudos!!! read more