I don't even want to give them one star!!! We have tried to get internet to our newly developed property for over two years. Our neighbors have been interested in the same service to no avail. Speaking with customer service has been a complete waste of time because they say it's available, but when the technicians come out, they say it's 1600 ft away and an engineer would have to come out. We've been told this each time we've had them come up to hook us up. I've called customer service every month to check on my open ticket and have been told they are escalating my ticket, and someone local will be in touch, yet here I am still with no internet. This location is Burnside KY and I'm about over the nonsense. I will NEVER refer them for anything because of being put off for the past two years, and still no internet!! read more

Service Requested, Quality and Value all are horrible. You can never talk to a supervisor. They want you to use the app to make a service call and to chat and then never want to help. They want to just say you have a ticket. I have been trying to tell them the neighborhood has a problem and we need assistance. I asked to speak to a supervisor and no one wants to let me speak to one. Customer service is horrible. I have been with them for 20 years. read more

Kinetic has changed. I live in cresson texas and have had kinetic for almost a year now. I've had maybe two outages that where fixed within 10 hours. I get on average 900mb/s down and 800 mb/s up with about 3 ping. When ive had to call customer service they are awesome. I got a guy that obviously works from home and was taking his dog out to pee while he tried to get a response from his boss and was just chatting about life with me while we waited.10 out of 10 better than spectrum. Customer service is great and feel like freinds and the only tech ive had to my house was also super cool and helpful read more

Their Internet works fine at my house when it's working. I'd something goes wrong, good luck. Their customer service is pulp. My house was struck by lightning and I needed a new router. They said they would send one out in 3-5 days. It took 6 days. Don't these people know about express mail? Then the router isn't working so now I got to wait another week for a technician. They offer a credit but I'd rather just have something that works. read more

The internet cuts out daily, but it used to be only for a few minutes at a time. It still does that, but now it cuts out for day or so at a time as well. The customer is at the very bottom of their list of concerns. read more

Absolutely the worst company ever. Told we had to pay two months past our contracted term in order to cancel the service, they can not get the accounting together and have now sent us to collections even though they owe us a credit. Unprofessional, incompetent, liars and thieves. read more

I am stuck with DSL as the only option. No cable or cell service in the area and too many trees for Starlink. Windstream comes out due to very weak (3mbs) signal. Replaces modem and says line is bad. Lines are buried some lays the new line on the road and says a crew will be by in 3-4 weeks to bury it. Lasts 8.5 hours then it goes back to 2-3mbs. I had to wait a week for the first tech, now had to wait another week for them to come back, and then a no show on the tech. No wonder they have bankruptcy issues! Horrible management! read more

Literally the worst ISP I've ever encountered, and it isn't even close. It's starting to feel like I'm without service more than I even have it. Outdated infrastructure, overseas representatives, inconsistent scheduling and repair quality. You won't get what you paid for. You won't get timely responses or fixes. It's just a matter of time until you regret this service as much as I have. If you have ANY other options, choose them. This company needs to go belly up. read more

Kinetic by Windstream - Internet Service Providers Near Me

They just recently came and installed underground line through my neighborhood. Let me just say that the employees they hired are rude and inconsiderate. They blocked my driveway several times where I couldn't get out. They destroyed my front yard by digging and even trashed my flower bed around my mailbox. I called customer service and they said they would have someone come out and fix it and that never happened. By law they are required to put your property back as it was Prior. This company did not do so. They destroyed every single person's yard in this neighborhood. Screw this company read more

Horrible internet and even worse customer service. My wifi quit working one day. I called them on Sunday, 7/6/25 and they said they would be out to fix it on Friday 7/11/25. So, all week without wifi was lovely. Anywhere, I was told I would receive a call Friday morning with a 2-hiur window in which they would come. Long story short, I never received a call. I called 3 times over the course of 5 hours, and no could give me a time, but kept assuring me they were still coming. Finally, the 3rd time I talked to someone they said they were overbooked and would not be able to come out until 7/15/25. I said nope, just cancel my whole service. It is now 7/12/25 and I am posting this review from my new t-mobile internet that is WORKING AND HALF THE PRICE!​ read more

worst company ever!! Michelle was so unhelpful and rude!! Constant outages! I'm paying less than half what I was at COX now!

The worst company and service. I have dsl with 1.5 MG download speed and windstream just told me they are increasing my bill to $84 a month! What a frigging rip off and miserable company! Do not go with them and get starlink! read more

hey, we're kinetic! If you're with a different provider and you need your drop cut we've got you covered. Our in-house team is highly trained and skilled at cutting other providers drops every day! Our current weekly average is about 8 drops a week and we aim to go higher! We don't use contractors, our in-house construction crew are the train professionals and we've got you covered. Even if the marking crew comes out and marked your drop, it doesn't matter. We cut right through that shit, no problem. read more

Our experience has been so-so. When it works- it's ok. When it doesn't- customer service & repair is terrible. And this last event- sums it up perfectly: Arrrrggghhhh....Friday our internet (WiFi) was slow so we called windstream (Kinetic). The guy did something online. And now any devices that weren't on WiFi when he did whatever- can't find our router. Including the televisions (Roku) & printer. So we called back. When the new guy on the phone said they had to come out & work on our cables (?) & was incredibly dismissive, didn't spend any time on the call. What he was saying makes no sense bc the cables were fine prior to guy 1 doing something online. And the earliest they can come is Monday. We tried an online chat & that was even more pointless. No one could tell us why our cables were fine until the representative dialed in, identified all the devices currently online & reset something. So it's Sunday, I set aside today to Christmas craft & watch TV & those at Windstream (Kinetic) have spoiled my plans...Not to mention- no printer- no printer is a real problem for working from home, children's school assignments & Christmas cards...we've figured out a work around but it's incredibly inconvenient. read more

Do not answer their phone and do not call you back. Horrible service. Miss 2 days of work that I'm not being paid for

We switched to Kinetic for phone and internet on Feb. 23, 2024. Since then, the landline has had no dialtone EVERY WEEK! We have had tech support, multiple tech service calls, and even tried a new phone. We still have NO dialtone and have not had one since Friday afternoon. Now they tell me they can't do anything about it until Monday. I had a serious medical incident last year and all my doctors and hospitals have the landline number. I will give them one more chance to get this fixed permanently, then I am going back to Comcast! read more

Kinetic by Windstream - Internet Service Providers Near Me

I wish I could give zero stars .... Lied to me about price when I signed up, customer service reps rude and nasty and icing on the cake the service is boarderline HORRIBLE smh ridiculous read more

Worst customer service experience I have ever had. Tech came to do mandatory fiber upgrade on July 1st. He couldn't do it because there were no open connections, he called in a work order. He said about a week. Three weeks later I called customer service. They insisted I schedule a house visit which I knew was wrong. I did so but asked to speak to a supervisor to clarify. Got put on a call back list never got a call. Wrong guy came but got his supervisor to work out 1st problem. Then scheduled upgrade, tech never showed. They canceled when I didn't return a text despite me saying repeatedly that it was a landline that couldn't receive texts. Next appointment is for the 29th. What I was told would take a week is taking a month if then. I am giving 1 star only because 0 isn't an option. read more

Charging me three times as much,$130 vs $39.99, for 50 times less mbps, 10mbps vs 500 mbps, for a "NEW" customer. Been with them for almost twenty years. Representative just gave me the run around. I couldn't get her to understand I am being charged $130 for 10 mbps and a new customer is being charged $39.99 for 500 mbps. This is a big discrepancy to me. I can not complain about the service though. They keep on top of service issues. read more

Is there a negative star..... I've been a customer of theirs for several years. I haven't been able to use my Internet all month due to intermittent connection. Their troubleshooters are scripted and know absolutely nothing on how to fix the issue and neither does the techs. The one they sent out to fix my service made it worse even admitted to it and now here we are still intermittent connection so bad I cant even get a Wi-Fi call out on my cell. I pay extreme high bill with awful service that apparently no one in the company knows how to fix... $147 and some change on a monthly bill for something we haven't even been able to use. Considering my options of different services at this time. read more

I had an appointment three weeks out and found out today that it had been canceled. Supposedly because I didn't confirm it. Never got a chance to confirm it. Now I have to reschedule when it's convenient for them. I will be without Internet for almost a month. Not happy. Poor service. read more

If you work from home stay far far away from windstream/kinetic. Their internet is unreliable, their customer service offers nothing but the same canned response over and over, and thier outages last for days. "Thank you for being Kinetic customer, we are working as fast as possible to resolve the outage." Total BS. I would drive by the downed line for days after calling customer service repeatedly to fix the downed line. I missed multiple days of work. We were just not a priority for them. They did not begin work on the outage until four days later. That is about on par for windstream if you read other reviews. If you have a choice, do not get this if you value reliability and quick resolution of outages in your provider. Here are the events with my experience from windstream/kinetic as follows. Friday at noon. I call in because my internet connection was really really slow. Like less than 100mb per second. The tech support had me reset and power cycle some things and the connection never returns. They dispatched a technician to my home. He looked at it for maybe a few minutes, and told me that they can't fix it until Monday. Monday rolls around and it still isn't fixed. I called the cancellation line repeatably because this is the only way to get someone to talk to the local area manager. All other means of customer service offer nothing but the canned response above. I call them and ask if they plan on fixing their outage and the area manager told the rep they are sending someone out right away. Hours go by, nothing is done. I call again and have the rep talk to the area manager. He gave some sorry excuse that the problem was what they thought it was and they are presently working on it. So I drive by the downed location. There is a truck there but nobody working... "quickly as possible" The small town is already very very upset and have turned to Facebook to encourage people to switch providers which many are doing. Windstream said that it should be fixed tonight at 11:30PM on Facebook but no guarantees. We will see if that pans out. Will probably cancel due to the incredible lack of customer service and competency in resolving outages in a timely manner. read more

If you are not going to do a satisfactory job, then don't do it at all. This is ridiculous. They did not put new grass everywhere that needed. They chose the the few spots they wanted to install it, still leaving many muddy areas destroyed by the initial digging and and burial of the new cable. The new grass died within a week, even with me watering it everyday. Also my neighbors drive was half completed and that half was still not done correctly (you can see the black barrier just sticking out, its very crooked. How are you only going to approve half to be repaired of his damaged driveway. MAKES NO SENSE! Please come back out and redo all the areas that need new grass and fix my neighbors driveway properly. read more

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If I could leave 0 stars I would. The only consistent thing about this company is their service sucks. 100mbs advertised, 10mbs delivered. On top of delivering 10% of their advertised speed they increase prices randomly. A brand new customer is paying 24.99 for 100mbs I was a customer of 4 years and the actual bill was $136/mo. Starlink is $80/mo they advertised 250mbs and deliver 300. Finally cancelled them on 12/26/25 and the representative informed me service would continue until 1/6/25 as I had already paid up to that date. 12/31/25 they auto drafted my account for the full $136. Called back in to make sure I had cancelled and the representative fed me a line about how this bill covered December and that the first representative was wrong and she couldn't do anything about it. So now they get $136 from me for a whopping 0 days of service. Criminal theives in my book. I genuinely don't want that $136 back because then I would have to give this piss poor excuse of a company another minute of my time. read more

HORRIFIC UNRELIABLE SERVICE AND RIDICULOUSLY EXPENSIVE. Do NOT use Kinetic By Windstream if you have a choice. The service is extremely unreliable. If I could give a negative star review? That is how much I HATE this company. CONSTANT OUTAGES! UNRELIABLE SERVICE! EXTREMELY EXPENSIVE! Not worth the cost. Their phone system is also poor quality and will disconnect you for no reason other than their systems are mediocre at best. They also try to get you to use a useless AI chat that NEVER works. It's 2024 and this is what we have as a choice for Internet? Seriously? I am looking for another company. Disappointed. read more

I'm not a customer, but today I came home to a trench in my yard and my lines cut. This was done by a five truck crew of Kinetic workers. I then learned that lines were cut throughout the yards of my neighbors as well. The lines cut were the lines from every other internet provider that wasn't them. I found it extremely difficult to get a person on the phone to tell them this happened. If this is how they do business, it will never be with me. If you have another option where you live, I feel that you should look into it. I live in Georgia and this company appears to be rife with incompetence in my area. read more

I am only giving a 2 because there was 1 lady I found (w some random number I called because others were not letting me connect to someone to a person with my account number that did not match in their system) was the one finally to get me a ticket for a technician to come out and the other star is for the technician that did come out. The other circles I had to go for several weeks trying to get help all the while they still billing me. The first week was me calling and getting an automated message saying we are aware of outages, no times or dates available for fixing. I have had them for years with no technical issues per say but several outages. I call to try and fix my bill and I get $50 off because no notes in system. I said well they didn't send a technician out and new router and fix outside lines across street for no reason.. I said I can also goto my emails and go through and tell you all the names of the people I'm suppose to fill serveys out for over the past several weeks. $50.. at least when my power is out I know I'm not getting charged and saving money. This company has the monopoly here. We need a new big dog come in take over... read more

Our Internet stopped working and they sent some to repair it. After replacing the modem it worked when he tested it. That evening we tried and it will not stay connected and doesn't work at all with multiple devices. Our new appointment is in two weeks. Poor customer service and complete lack of care for their customers. We are definitely looking to switch since we will be without Internet for several weeks. Zero out of five. read more

Terrible service, customer service, kept my last payment even after service was canceled, can never reach a supervisor or even get a call back when promised. Worst service provider I've ever used. read more

Do NOT use Windstream/Kinetic. I paid my bill on 5/1 and disconnected my service on 5/12. Once disconnected I no longer had access to my account via the app. They proceeded to bill me for an additional month, at a higher rate, did not send me a bill or contact me in any way, and by 6/9 I had been referred to a collections agency. When I call customer service they refused to assist me, instead repeatedly asked for payment, and then refused to allow me to speak to a supervisor. read more

It's unfortunate that customers like myself have to pay over $100 a month for an internet service that goes out at least 20 times every single day. This is unacceptable. If there was a different provider in my area I would disconnect kinetic without thinking about it. They know people need their service as they are the only place providing Wi-Fi, so they do not care about the poor quality of their service. And getting a rep on the line during an outage.. forget about it! I'd give -18 stars if I could. read more

I'm having the worst service with them, In my almost four years with kinetic, I've had to change out my modem three times, and have to call customer service almost three to four times a year cause it goes offline for no apparent reason, cause I pay on time so it shouldn't go offline. While I pay over $100 a month, I expect to have great connection and service. But I've been getting headaches after headaches with my service with them. If there was another service that covers my area, I would instantly go to them. Windstream needs to fix their systems and service and connection issues. . read more

Would give zero stars if possible. Sporadic, dismal service with a high monthly payment.

This company has the worst customer service I have ever seen in my life they don't honor their promotions and every time you talk somebody either lie or just don't know what they're doing read more

When ever you have an issue it's extremely difficult to get it resolved. Customer service is so hard to reach. Hours spent on hold to finally get to someone then they took days to fix it. Waited for over an hour another time to talk to a manager then it transferred and disconnected. I will not continue to use this company read more

Terrible run around service. "Accidentally withdrew money from my account 2 months ago after account was close on their services. Was told I would be refunded and still no refund, I would warn everyone one seeking service to not go to them. This company took over $100 dollars from us and refuses to return it. read more

Truly a piece of crap company. Tearing up people's yards and complete carelessnes when digging had my service cut because they didn't call and have stuff properly marked before digging just plain garbage. read more

terrible terrible terrible first of all you can barely understand the operators. 2nd when we called for service the dates kept changing 3rd they arrived 2 hours late 4th once they arrived the techs couldn't hook up our service because there was no wire available on the poles 5th once we requested a refund we never received it. we call back two months later and request was never put in. so they said it would take 6 weeks for us to receive it and it has been 2 months already. they are very unprofessional. i do not recommend!!! read more

I ordered basic internet, ONLY. The added additional services to my account without my authorization. Once I realized they where charging me an additional $14.99 a month, they refunded to credit my account or refund the money. Said I should have cancelled it sooner. I didn't add it, order it or know about it, so how would I have known to change it? Shady business practices. Chose any other service provider if at all possible. read more

Windstream is a scam DO NOT do business with them. We have switched internet providers for over a year. We sent back our router or else we would have had to pay $100. We have a receipt from USPS that our package with the router was delivered to them. We are getting calls still, after a year threatening if we do not pay they will leak our social security numbers. Every time we call to discuss this situation they hang up on us. Wind stream is a scam. The reason why we switched is because their internet doesn't work in the first place. Please do not do business with this company. read more