This is the BEST place to get your nails done ! Great, fast, and efficient service. Oh, BUT DO NOT expect them to fix anything without charging you, it's all lies, even if they tell you that "They always fix anything that's broken to keep their customers happy." It's all lies! They expect us, as paying customers to be "mind readers", hah...I wish I were! Seriously though, all jokes aside, I was shocked by the audacity of the owner by how I was spoken to and I didn't even have a chance to finish what I was saying to her, because she just flat out hung up on me. Rude much ? Long story short..
Well, I'm trying to make it as short as possible, but I thought ALL OF THE PUBLIC should know, so they can at least be "fair warned" about how I was treated and also deserve the right to know how badly they conduct their business. It was so unprofessional and rude of the owner to treat me the way she did over the phone . I'm not trying to sound like a prude but, not only should they take a coarse on manners and how to treat the YOUR OWN customers; the ones who are paying them! They should also be smart enough to know that who is paying them is what helps keeps their business running!
One of my nails fell off and they refused to fix it! The lady who did my nails about a week ago, maybe less- give or take, told me "anything that's broken, we fix". She also said "at no charge, we like to keep our customers happy". I called and told them about my nail falling off and I was told they WOULD NOT FIX without charging me, even though it's been a week, if that- possibly less. She added that "WE" as "CUSTOMERS" should know that they charge to fix anything after 3 days!?" She also said, "All places do that". Actually, NOT all of them do that! I've went to many other nail salons in the past and ANYTIME something was broken, smudged, or needed fixing, THEY FIXED my issue without hesitation; even after a few days, a week, or up to a week and a half later. I used to think "Kim's Nail Studio" was the best service I had ever received, ever since I began going in 2014. Let's say, not anymore I'm not!
Well, tell me HOW ARE WE, AS PAYING CUSTOMERS supposed to "know" if they DO NOT tell us?! It's THEIR JOB to tell us, as paying customers. I told the lady on the phone, "how are WE supposed to have knowledge of this if THEY ARE NOT DOING "THEIR JOB" by NOT telling us?! I mean really, how? I also told her they DO NOT even have a SIGN up- nothing to let people know . Mind you, the lady who did my nails told me if anything breaks, we fix it at NO CHARGE!? Also, who I just spoke to on the phone was VERY rude and seemed as if she did not want to "hear me out" as I tried to explain, . So, when I go back to have my nails filled in, they will NOT be getting a "tip", as it's going to cover the cost of my nail that fell off! I've ALWAYS been a great "tipper"! Well, not anymore because after my fill in, they just LOST a very LOYAL customer of, 5 years, actually going on 6 years. I will also be going to give the same review on YELP.com, and I will for sure be calling "The Better Business Bureau" on this Establishment. I refuse to be ripped off! Nope , not after this, it wasn't very long AFTER they had just did my Solar nails with color!
I am now VERY unhappy, and soon to be, a very loyal and best tipper, "EX- customer!" read more