I'm extremely disappointed with the lack of customer service and professionalism at this Massage…read moreEnvy location. I booked a first-time 90-minute massage for my elderly mother, and we were all looking forward to a relaxing experience. Unfortunately, it turned out to be anything but. We arrived on time for our appointment, but the masseuse was not ready. The front desk staff member, Kiana, said they needed to go over some questions. I explained that my mother does not speak English, but I was ready to assist with translation when the masseuse arrived. During the wait, I asked to use the restroom, and upon returning, we filled out the questionnaire. When we finally met the masseuse, I had to repeat everything again, which wasted about 10 minutes. Once in the room, I asked the masseuse when I should return to pick up my mother, and she responded, "50 minutes from now," even though my mother hadn't even undressed yet. I immediately returned to the front desk to clarify this, and Kiana told me--quite rudely--that we would still be charged for the full 90 minutes because we were "supposed to arrive 10 minutes early." Not only was that never communicated to us, but even under that reasoning, we were still owed at least 80 minutes of service. When I asked to speak to a manager, I was told none were available. Upon returning to pick up my mother, Kiana reiterated that management would charge us for the full session and that nothing could be done. This business clearly does not value its clients and is more concerned with enforcing unfair policies than providing quality care. Charging for a 90-minute massage and delivering barely 50 minutes is unacceptable. They have lost our business for good, and I strongly recommend others stay away from this location.

Massage was horrible , felt like they were just rubbing lotion on…read more And then when I got out and addressed this issue with the front desk they really didn't seem to care stating she was kind of new ..and then asked how much tip I want to leave and asked if I wanted to rebook Absolutely NOT I said I laid on that table during the massage thinking when will this be over ...so not relaxing at all for $105 plus my tip I've never had problems at massage envy in Alaska or Colorado But I WILL NOT be returning to this location EVER

Visiting from San Francisco after a long trip on an airplane and we were welcomed so nicely. The…read moremasseuse, May, helped me out and was very consistent and caring. Definitely would recommend.

Miss Cynthia is amazing & able to work on specific issues on every session - highly recommendread more

I've tried this place 3 time now! The first was absolutely amazing! That was a year ago. I have…read moretried since then 2 other times including just today to schedule appointments with Lilly or sonny. Both times it was with someone else, that I know wasn't whom I specifically asked for. I mentioned this but was lied to and said that's who they were but I still remember what they both looked like and remember the experience I had the first time. This lady today was ok but hands were corse and hard. Unless I get a manager or owner to get in touch with me I don't think I'll be going back!

I went here for the first time with my mother in law and sister in law. We called them the to check…read moretheir availability and they were able to get all three of us in at the same time within a couple hours of me calling. All three of us had an amazing experience with the massage. They got us in super quick once we arrived and the massage was for a full 60 minutes. Each of our masseuses took our feedback and catered our massage for what we asked. They even used hot rocks, which was a wonderful surprise! Each of us highly recommend going here for your next massage. :)

My husband bought me a $100.00 gift card for my birthday in September. They refused to honor the…read moregift card when I went to use it in February. They said it was to late to use even though there was no writing or anything else they said we only had 3 months to use the gift card. They had no problem taking my husbands money but refused to honor gift card that should have had a expiration date wrote on it if that were the case.

Very, very disappointed by the attitude of the masseuse!!! She didn't speak much English or…read morecomprehend... I had a 1 hour massage which was $ 60. When I went to pay at the counter, I was taking money out of my wallet and the said person demanded I pay 20% tips. She didn't even give me a chance to figure out how much I wanted to give in tips. I looked at the price chart, and asked her where is it said I have to give 20% tips. She got upset and told me do not come back here. I was not angry, belligerent or raised my voice at her. I don't understand why she would treat me as a first time customer that way. During the massage she asked me If I was a soldier, I answered I used to be...If that's how they treat a veteran patronizing their business, then, they need to close their door.

Now known as Zenfinity Massage and Bodywork, she gave a an excellent sports massage with some…read moreincredible stretching. I've probably been to hundreds of different massage therapist over 20 years and her stretches were the first I've ever received that so thoroughly addressed some overly tight constrained areas. She has a keen sense of what areas need to be addressed especially when it comes to overly tight muscles that need significant stretching. And again, the stretches are like none I've ever had before! The new location is: 1821 Whittlesey Road Suite 150, next to the Nissan dealership.

Had a wonderful experience!!! Ladies were nice location smell and looked lovely. Definitely a must…read morefor lil female me time.

First time here and first time trying a Brazilian Sugaring. Shelia was the best, go check her out…read more She was awesome at explaining the process, the different possible outcomes due to my skin and hair type. She makes you feel welcomed and comfortable. She's patient, knowledgeable and very professional overall. I'm very happy and definitely will be returning. The vibe of the place is very relaxing and clean. Staff is very welcoming. It's located on the lower level which I feel makes it nice and cozy. Will definitely check out their other services in the near future.

I had an appointment today for a relaxing facial at 2:45. Arrived at 2:45....went right back. The…read morefacial started about 2:50 since I had to get ready. The actual service was "okay". The massage part was terrible. The technician was nice but she ended the session at 3:20.....so I ended up with a 30 minute facial that was supposed to be an hour (50 minutes). When I asked the front desk about the time of the facial I was told different people "need" different levels of work. I wasn't there for work....it was supposed to be a relaxing facial. That was $85 DOLLARS! This is actually my second bad experience here and I probably should have learned the first time but I was hopeful this one would be different. I won't be going back unfortunately.

Love it here been coming for years they are so nice and friendly would recommend Ida if your bookingread more

I went here for the first time today, my husband said I could get whatever package I wanted as a…read moreMother's Day gift, so I've really been looking forward to it! I was not disappointed, I had a great experience. I purchased a package where I had use of the sauna, then had a body scrub, massage, lunch and then a facial. It was about four hours total and super relaxing. I have no complaints. Everything was handled in a timely fashion, the ladies who work there were all polite, professional and helped to create a peaceful environment. It smelled so clean when I walked in which made me feel good about what I was getting myself into. I enjoyed the use of the robe and footwear, solidifying the "spa experience."