I would give this place zero stars if I could. They have no courtesy or professionalism…read more My vehicle was there for an insurance claim. The driver-side door needed replacement, but they installed a junkyard door while charging me for a brand-new part. My insurance deductible was $250, yet they demanded $650 and refused to release my car unless I paid. After waiting 34 days, I had no choice but to settle for $350 just to get my vehicle back. They do not respond to calls or text messages. The only way I could get them to answer was by calling from an unknown number. Also, after looking at the reviews, I noticed that some positive reviews appear to be from employees, which raises concerns about their credibility. I would not recommend this place to anyone. Quality of work i can say only cheating.

*****I strongly advise against using this auto body shop. The owner/manager Malachi is…read moreunprofessional and seems to care only about money. On my first visit, I waited 15-20 minutes until someone came and helped me because he was dealing with the landlord over late rent which was already a red flag and I should've walked out immediately. He then suggested he could increase my repair estimate after telling him what my insurance initially offered, which sounded like insurance fraud, to total my car for more money. As someone who has never had experience dealing with an insurance claim like this, he didn't explain the full process, including that my car would be immediately taken away after the claim is submitted. I was still unsure of everything and told him I'll see everything goes, not that I would go through with the clam completely. He texted me at 8:30pm last night and after I requested to cancel it because I needed my car this week, he pressured me to pick up my car late that night with almost no notice saying he "doesn't have room" now that he's not making any money from this. He said he will leave my car key inside my car which was parked on a busy and trafficked street. After specifically requesting for him not to leave my key in my car and that I do not agree to that, it was still left inside my unlocked car overnight. Thankfully nothing happened to it, but this was negligent and irresponsible. There was also plenty of room as the street was almost empty. He also never fixed my mirror as promised. All of the one-star reviews are accurate - don't trust the fake five-star reviews. If you value professionalism, honesty and the safety of your vehicle go to a different body shop. They also never answer their phone. I also added screenshots of my conservation with Malachi.

I've been using Arbutus Automotive Inc. for the last - 15…read moreyrs. I am 72 yrs old I have dealt with many auto repair companies in the past. FERGIE is the most honest, direct, and inexpensive car repair service I have ever dealt with. Try them out what do you have to loose. NOTHING!!!

My mother took her vehicle into John at Arbutus Automotice last week to get her brakes done. John…read moreoffered a very reasonable price compared to other estimates and provided excellent customer service, fast turnaround time, and great quality repair. She is very pleased with the outcome and has begun recommending this business to all co-workers, friends, and family. Thank you for servicing my family!

It's been 2 month since I had my tires installed from this shop. From the past I never had an issue…read moreuntil this last work they did. Beware! Whoever the technician that did my tires was totally careless on placing and removing the weights as he scratched and destroyed the paint on my 22 inch BMW alloy rims. The manager reimbursed me back the cost of the installation and also offered to fix the rim but they need to keep the vehicle for more than a day which during the time I cannot manage since its my only commute. The cost of getting my rims refinished is eight times over what I paid for the installation. This is just a big regret on my part but also a big neglect on the shops part (at least on the tech that did my wheels.) Just disappointing.

Just picked up my Lexus SC430. They did my timing belt and water pump. My estimate was fair after…read moregetting 6 estimates. I went with them because they have been in the neighborhood and have many years of experience. The got my car done in one day as promised. I've used them before and will continue to use them as needed. If you decide to use them, guarantee you will not be disappointed. The staff is friendly and the mechanics are there to answer any concerns. Nathan gave me my estimate and answered all my questions. Very Happy Customer. Marie Liberto

Friendly incompetent service. When I look around, their prices are in line as well. They have…read moreexperience with Volkswagen diesel engines, which is huge with me.

I paid for two replacement tires and the sales associate, Dan, said that they would likely arrive…read moreby noon the next day but that he would nonetheless call me when they did in fact arrive. Come noon the next day I had not received a phone call from A1-Auto informing me that the tires had arrived. I called the shop several times but no one picked up. I went down to the shop and arrived at 12:30 P.M. Dan stated to me in a very rude fashion: "I told you to be here at 12." I informed him that he did not tell me to be there at 12, but instead that he stated to me that he would call me when the tires arrived and that I should then come to the shop after I received his call. Dan then informed me that the closest appointment for rescheduling was 3 days away which was too long for me to wait. I then asked for a refund which I eventually received but still had to pay a $60 tire restocking fee which I shouldn't have had to pay because it was Dan's fault for not calling me to inform me that the tires had come in, which is what he said he would do when I initially paid for the tires. This place is a ripoff & they steal their customers' money. I instead took my business to Midas of Catonsville and received prompt, courteous & competent service.

High quality and trustworthy service. Well priced and easy to get service scheduled…read more They've worked on my Chevy and Subaru for maintenance like oil changes, alignments, battery replacement, timing belt replacement, brakes, and other engine repairs. Shop owner and staff take pride in their work and will give updates on progress and recommendations.

The shop is short handed and yet they squeezed in my 2019 Subaru for replacement of a tire sent…read morethem by Tire Rack. They know my car better than me: When I called a couple weeks ago to schedule a spark plug change, Kim reminded me that my Subaru had gotten its 60k service a year or so ago. (In other words, it was her polite way of suggesting new plugs were not needed.) Time and price estimates tend to be accurate. I almost hesitate to recommend Federal because it already has a cadre of devoted clients.

MY CAR IS COMPLETELY BROKEN DOWN AND COMPLETELY IMMOBILIZED I can try to get a simple oil change,…read more a few days later my engine started stalling and started seizing up to protect itself I would not recommend anyone go here. I just got this car not even 1 year ago and put a brand new transmission into it. WTH! UPDATE: called Meineke like the customer service representative asked me to and they told me to bring the car in so they can see what's wrong however I can no longer drive the car and I told them that so they told me to use my car insurance roadside assistance however I cannot because I had to discontinue my car insurance due to the fact that my car is inoperable and does not drive .

took my car there to have a brake inspection. they said my struts in front were gone and needed…read morereplaced . made an appointment for later in week. I drove off the lot went 1/2 mile down the road and my back brakes went up. They messed with my brakes on the inspection and when I took kit back they denied it and said it was going to be another 600.00 to repair. on top of the 1300 estimate to do the front. never again. see how they like small claims court.

I use that shop for years and the prices not hight and the job done every time quality…read more I recommend to use them for everyone.

I had an 8:00 appointment to get my state inspection and I am already back home and it's not even…read more9:00 yet. Great service.

I just wanted to leave review not for a particular experience, but over the years of how has…read moretreated myself, my mother, my girlfriend, and even my sister. We've taken probably at least 8 different cars. Always helped us. Lucky is a hard-working man. We just got brakes and rotors and a oil change. We had all the parts so we just need the labor. One Shop said $400, I went to Lucky and I paid 200. He completely shattered the price in half and it was done in an hour. I respect Lucky.

First off, I go there in seek of business and just happen to small talk about my bad experience…read moresomewhere else. Telling them That's the reason why I picked them. Instead of them being gentlemen, and business like bussinessmen, they didn't wanna hear my story. They didn't want to sit through my 2 min spiel about my other bad experience somewhere else. Rather than to sit through it and take my business at the end of the day, They were rushing me to hurry up and finish to do business with them. That's a huge, no no that's sorry and it STINKS, so I won't be going to them. I also called them, just now, and the messages on their messaging service is full, so they don't even check their messages. That tends to tell me that they're not thorough. So there! You have it!

This shop hosted a great service experience for me personally. Siwan is not only extremely…read moreknowledgeable in his field of work, but also a genuine person who is straightforward about what you need now, what you don't need, and what you will need. I'd recommend anyone with a car, especially a German car to give his service a chance and he will not disappoint. He'll double check what it is you're requesting and then he'll break down why each service item is required upfront in-person with schematics and samples. And the value you're getting on top of the great service is unbeatable. In my personal situation, I saved 50% from what my local dealership was charging. I have a Volkswagen Golf but I've seen Mercedes, BMW, Subaru, Audi all in their lot.

I've been meaning to write this review for a while, but life has been busy. As a single woman and a…read moremother, it can be really hard to find a mechanic you can trust without feeling like you're being taken advantage of. Unfortunately, that has been my experience more times than I'd like to admit. The first shop I called gave me a bad feeling right away based on their customer service, but I still made an appointment. Afterward, I checked their Yelp reviews and was shocked by how many negative ones they had. That didn't sit right with me, so I decided to get a second quote. I already had a good idea of what was wrong with my car based on past experience. When I called this shop, the difference was immediate. They were professional, respectful, and didn't argue with me or try to upsell me on unnecessary repairs. I specifically looked for negative reviews--and there were none. I dropped my car off early that morning, and they gave me a clear time estimate for when it would be ready. They even sent photos of the issue. While I didn't fully understand what I was looking at, the fact that they were transparent enough to share images--knowing I could easily research them--told me everything I needed to know about their honesty. I don't remember the technician's name, but they took great care of my foreign car, Lexi, and I'm beyond relieved not to be driving around with grinding rotors anymore. I truly appreciate their professionalism and the way they treated me as a customer. Every single mother needs a mechanic she can feel safe with--and I'm so grateful I found one. Thank you all for your help.