I am definitely not happy with the lousy customer relation/front desk service. We travel few times a year for quite some years and by far this was my WORSE check-in experience!!! I totally understand room might not be ready when arrive early before check in time. However, what I don't understand was when the front desk pre-checked us in and told us it would be ready at 3pm BUT the room was not ready for over another hour?!? I am a reasonable person, so at 3pm when they told me it would be another 15-20 minutes, I told them that's fine and will be waiting at the lobby. Then guess what, this '15-20 more minutes' shit happened for 3 times, and every time we checked they told me a different story! Timeline and their stories: At 1ish : room was not ready yet, pre-checked in first and even gave us a room number on the 5th floor. Around 3pm : housekeeping is inside 'my room' cleaning. At 3:20pm : they called upstairs but no one answer, the supervisor will go over to the room and check. At 3:45pm : the supervisor is cleaning the room herself...wow, really?!?! All the lies and they couldn't even get the story straight. Finally when they gave us a room after 4pm, it's on a different floor, not even the initially room we were told during pre-check in. All in all, this hotel is clean and convenient but lack of closet space in the rooms. To me, it's a 3 stars hotel at best, minus 1 star for the BS front desk experience during check-in. read more

Kimpton De Witt - Hotels Near Me - Amsterdam, New Hampshire

Five stars only because of the staff. We were first in the standard room, which was a typical standard hotel room. I got fussy and wanted something bigger and better. The staff didn't mind and actually enjoyed helping us select the new room (shout out to Darrel and Brandon). The new room was perfect and had an amazing view (room 501). Loved it. Another staff member, AJ, helped navigate dinner reservations, how to get last minute Anne Frank house tickets, and other activities. The bar staff was friendly and helpful as well. Steve in the Wyres Restaurant, which is part of the hotel, went above and beyond serving us. Location didn't stink either. Five minutes away from the train station and in the middle of everything. Again, the staff was amazing and went above and beyond our high maintenance needs! read more

We had a great stay here at the Kimpton. The staff are incredible and the hotel is so pretty. The social hour with complimentary wine everyday was a cool touch. The bar and restaurant here look super cool, we unfortunately did not have time to visit due to the Covid restrictions our time was limited for dining out but we definitely will give it a try when we return next time. The hotel has complimentary bike rentals and they are super nice bikes. That made exploring Amsterdam so much easier. Definitely would recommend checking this hotel out. The front desk staff, especially Julia was so helpful! read more

Outstanding location, excellent services, and great facilities. The staff made us feel like we were home.

Loved staying here! The WiFi is fast/free. Checkout the Hotel bar after 5 very cool atmosphere. If you go to Wyers Maria Teresa will always make sure your glass is full for bottomless mimosas. I especially enjoyed the higher end luxe toiletries and the extremely comfortable bedding. This was truly worth the price. My friend also had a massage and loved it. Special thanks to the hotels concierge, and front desk personnel you are so accommodating and friendly. We will be back! read more

My second stay here. The first was flawless, this one was not. It is amazing to me how much wear and tear this place has endured in six months. The wifi was out for four of the six days I was there. Even boarding passes could not be printed. I feel that their website bait and switched me. Right before my departure, I checked my reservation, and for the first time it indicated I had booked twin beds (which I most certainly had not). A call to the IHG call center in the Phillipines was oddly unreassuring, so I called the hotel directly, and was reassured I would get a king sized bed. Upon arrival, my room was not ready, and when it was, it was twin beds. The breakfast service is simply horrible. Despite being a buffet, the wait staff provide zero service. If you want a second cup of coffee, you get up and find the coffeepot and pour yourself. As I told. M. over the phone, I will not return to a hotel that gives me twin beds against my wishes. So there. read more

Their loyalty program is fantastic. Amongst other various perks, it provided us with a free upgrade. We were half a world away from USA, yet when we walked into the Kimpton, it felt like home. It smelled the same, looked the same, and the people were the same - happy and helpful. We were upgraded to the Little House, their most impressive suite, which was the childhood home of legendary Dutch playwright, P.C. Hooft. The hotel is built around the house - look it up, it's awesome. Our experience here, top to bottom, took our vacation to another level. When we checked in, we mentioned that we'd be searching for the canal we got engaged on 10 years ago - came back to the room later to find a tower of delicious chocolates and treats, champagne, and a lovely note from the staff wishing us luck on our search. Kimpton is really something special. read more

Definitely stay here. Great, central location, excellent amenities, delicious food and drinks, extremely dog friendly. We have the most adorable junior suite and could not be more pleased with their offerings. So glad we are staying here! They also offer dog sitters and dog beds! read more

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I chose this hotel in Amsterdam based on the location and good reviews. I wasn't disappointed! We were in walking distance to many neighborhoods, and the Central Station. Our room was large (especially for European standards), the bed was extremely comfortable, they had an elevator too, which isn't always common. The decor felt chic and modern, yet cozy. The front desk was very welcoming and helpful. They made some great restaurant recommendations and called and made reservations for us. Which was so helpful! We enjoyed the complementary evening wine reception, which allowed us to relax and unwind and meet other guests as well as staff. I wouldn't hesitate to stay there again. Thank you Kimpton, for making our Amsterdam vacation comfortable as well as memorable. read more

I've stayed in my fair share of hotels for leisure and business, and this wowed me completely. So much so that every time I search for a hotel in a new city, I'm going to see if they have a Kimpton. Pros: - As an IHG Platinum member, I got a free room upgrade to a King Deluxe - Platinum members also get a free 15 euro bar or minibar voucher - Breakfast is high quality, and a la carte instead of buffet, with lots of healthy options (but those looking for lots of bacon and sausage might struggle) - Rooms are very tastefully decorated - midcentury style with touches of modern - Nespresso machines with lots of pods (8!) - Great location, walking distance to many of the main tourist areas - Free wine every day from 5 to 6pm in the lobby - Amazing lobby with comfy chairs and sofas - Free New York Times newspapers, everywhere in the lobby Cons: - Hotel is on a main road, so ask for a room not facing the road for some peace - Non-upgraded rooms (e.g. queen/doubles) look very small on the website - Shampoo and body wash are big bottles, not individual one-use bottles - Bar is slightly expensive (11 euros for a non-alcoholic cocktail) - Wifi is free, but slower than I would have liked for business. Google Hangouts worked fine but webpage loading was slow read more

Loved this hotel. The location is awesome. You are right in the center of everything - close to the train station and many great restaurants. The entire staff is extremely accommodating and helpful. The concierge gave me lots of great advice and purchased tickets for me on multiple occasions. The room was a bit small but the price was good. The only reason I'm giving it 4 stars was because the bathroom had no counter space and a really weird door. It had privacy glass up to about 5 feet or so and then clear glass above that. So 1) the light comes in the room late at night and 2) you can make out the silhouette of someone in the bathroom and 3) you could see over the top of the privacy glass. A bit too weird for me. read more

The Good: :: it's the first Kimpton opened in Europe! :: their service. everyone is incredibly friendly, warm, engaging, and considerate. the wonderful people at the checkin process, the concierge, the baggage handlers, housekeeping, the happy hour reps, the hostess and servers in the restaurant...everyone is absolutely incredible and make my stay pleasant. :: the rooms are great---beds are super comfortable, love the complementary water, love the bath and shower amenities, love their policy that if you forget something, they will provide you with it FREE OF CHARGE. no nickel-and-diming here. for example, you forget a toothbrush? no problem. forget a shaver? no problem. there's a list of things they provide you with as a courtesy to their guests, should you forget something critical and are in a bind. LOVE it that they don't nickel-and-dime you. :: every day they have a wine happy hour from 5-6pm. they serve white and red wines and there's no limit to how many glasses you can get. they also have delicious tasty snacks to accompany the wine! :: the restaurant onsite is delicious. go for their duck breast, their buffalo wings, their roasted cauliflower, their hanger steak and fries, or their grilled salmon. don't forget the lobster duo and the quinoa salad! :: they have free tea all morning! they set up a stand in the lobby and you can get tea to enjoy on premise or takeaway in a to-go cup. there's earl grey, chamomile, and green tea, for example. they also have fresh mint leaves, fresh ginger slices and fresh lemon slices to add to your tea! :: there are always copies of the NY Times in English on the lobby table :: their laundry service is on point. i had my favorite white sweater with blood all over it (don't ask), and they were able to remove it for me completely. unbelievable! :: the vibe of the hotel is cool but not pretentious nor douchey. before i stayed here, i stayed at the W close by and i hated it. this place is not having to try too hard, which is great bc that is what makes them so appealing. :: the gym is small but great, because it doesn't have tons of extraneous equipment no one ever uses. machines are multipurpose, for example. they also have fresh green apples and infused water in the gym. :: their location---they are a few minutes walk from Amsterdam Centraal Station, which makes getting around Amsterdam extremely easy and convenient! bus, train, metro, tram...all within a few minutes walk. :: wifi is free! :: plenty of places to chill and relax downstairs :: they always play really awesome music in the lobby. seriously. it's not douchey, club music like at the W. it's just good music. i can sit in the lobby and work without annoyance for hours. that is awesome. The Bad: :: none The Ugly: :: none Would I go back? 100% yes. This is my home away from home when I'm in Amsterdam for my long-haul projects. The warmth and friendliness of staff, in addition to the awesome vibe of the hotel and proximity to Amsterdam Centraal Station, make it a no brainer for me to make this my hotel of choice. This place is IN. read more

Customer service was outstanding however the staff lacked the ability to resolve issues on the stop, ie; empowerment. We encountered an issue with our room bar fridge where the day before we put in a small milk, yogurt and noticed the next day that it went bad due to the fact the unit was not cooling. I'm glad it wasn't medication. The hotel is in an excellent location, about a 5 min walk from central train station. This small boutique type of property with contemporary styling marries Dutch old traditions and design with the Renoir inspired modern art and blue Delph porcelain and design modern everyday Dutch life. Not every room is alike, each room is of a different size so if you are like us, both over 6 feet tall or 1.90m then feel free to ask for a larger room with a large bed. Our bed was no larger than a double size, and the check in clerk should have gone outside her 'scripted training'. This was not an issue for us, we are used to snuggling but those who are not should request two beds or seek alternate arrangements. All in all this is a lovely property I'm a huge fan of Kimpton properties but this one seemed a bit on its own with respect to their service in the resolution process. Here is one example of an issue that didn't get resolved while we were staying in room 328. We contacted the front desk on day 2, 3 and 4 out of our 5 night stay. On day 5, our last day we didn't bother as we were acknowledged that the issue did indeed exist and someone was sent to our room to resolve the issue. We were reassured it was resolved and even sent us a card to our room acknowledging the issue had been resolved, well it had not. Despite the notification and Day 2, we advised them the issue was not resolved and Day 3 we received the card. By now we just let it be because we had expressed our concern to the front desk and asked to be moved or have a fridge moved to our room that worked. Since we were staying 5 nights we gave them every opportunity to resolve the issue to no avail. By this point we gave up and would be happy we were leaving. Why would I think that, because on our last day our room was 'missed' and not cleaned by housekeeping. Something I did mention when we checked out after the clerk asked out how our stay was, we kindly expressed our ignored concern and the fact our room wasn't cleaned despite the fact we were gone from the room from 10am to 5pm. With respect to the lobby one reception the hotel holds, it appeared like a 'forced' duty of hotel staff, in other Kimpton I've stayed at the staff interacted with guests and were friendly towards them. My experience with this group is a forced 'non interactive' be polite and smile and pour the wine and leave. The two staff members who didn't introduce themselves were nice enough but didn't go out of their scripted way to interact. Would I stay here again or recommend the property, perhaps. Depends if I can find a comparable property in the area. I'll definitely check out the W property down the street next time we head to Amsterdam. 5 out of 5 on style 5 out of 5 on location 1 out of 5 on resolution process 3 out of 5 on friendliness 4 out of 5 on comfort 5 out of 5 on sense of security 4 out of 5 on value 2 out of 5 on room design (configuration) read more

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Hip and young money vibe. Good bar and okay restaurant attached. The restaurant is not as outstanding as the reviews tend. Newer rooms and decor Not the best noise insulation ( could hear loud bass beat most of my evening) Nice free happy hour 6 minute walk from train station Beyond helpful staff. read more

Excellent front office staff! Great service in the hotel restaurant as well. Comfortable room and bed, good food, great drinks and location is centrally located. Enjoyed the complimentary tea and coffee hour in the relaxing lounge. The free wine hour is a nice touch with nice treats and beverages. We'll certainly stay here when we next visit the area. read more

So, I've stayed at the Kimpton in NYC and thought it was great. The De Witt is also great. The customer service was spot on the hotel has the perfect amount of quirkiness. It modern with a touch of old world. The restaurants are great and the staff always is happy to engage. The 5-6 pm wine time is alway a plus. Everyone has the opportunity to meet in the lobby for some free wine and meet other guests. So fun to meet others from around the world. Love this brand! read more

Awesome from desk and reservation support. What can I say this was the best choice I could make for myself while visiting Amsterdam during Christmas. I researched extensively where to stay and the Kimpton De Witt was centrally located to all of our excursions and near food and shopping options. The staff, the staff, the staff, knows what they are doing and provide excellent attention to detail. I honestly don't have anything bad to say, its hip, the happy hour every day was a nice touch and I was placed in a quiet room as I requested when I contacted the reservation group. This is my hotel in amsterdam. read more

nice facility and convenient location. and the rooms are nice and clean. however - the whole check in process and the front desk..unorganized, unhelpful, incompetent and clueless. the key - don't try to check in before 3pm. got to the hotel at 1pm and was told it's not ready...was also reminded that their checkin time is 3pm. then was asked to come back at 3pm. came back around 2:45...say they are final checking the room and it will be ready by 3pm. ask at 3:02pm (to be safe)...was told they are just cleaning the room now. wow...get your story straight or better yet - manage your operations and customer expectations. and the kicker - 3 couples who was checking in after us...all got their rooms between 2:45-3pm. maybe it's because we booked our room through agoda...so sub-par service?! please look to improve your basic hotel operations and customs service! Want to add to my review post my stay read more

Situated just a few blocks south of the Central Station the Kimpton De Witt hotel is a first class place to stay. The hotel has a modern look and feel. Rooms are spacious as well as the bathrooms. Every possible accessory for the room and bath is included. There is a nice gym located within the hotel, wine tasting every day from 5:00 - 6:00 pm every evening and tea service all the time in the lobby. Breakfast room is large and has a wide variety of eggs, fruit, juices, breads, meats, cheeses etc. Concierge is very helpful and more than willing to help with restaurant recommendations, reservations or any other sites you may be interested in. Best of all, being centrally located you can either walk or take a short tram ride to virtually any site or restaurant. The Kimpton De Witt is part of the IHG line of hotels and I can highly recommend it if you are looking for a very nice hotel in Central Amsterdam. read more

Amazing hotel in an amazing city! It was the last leg of our vacation, after an exhausting packed itinerary in Cairo/Luxor it was nice come to this beautiful hotel and was upgraded as well! It was a quick 5-10 minutes walk from the Amsterdam Centraal (train station)! You can be almost anywhere in about 10 minutes. The staff was friendly and helpful. The evening "WINE SOCIAL" was widely received. The room was well appointed. I have already to come back to Amsterdam and will be staying in this hotel again! read more

The hotel staff are very friendly and knowledgeable, and the hotel is located close to the train station and public transportation. The hotel was clean, safe, and very comfortable. I would highly recommend staying at this location. read more

I really enjoyed my stay in this beautiful hotel. Excellent service. Very friendly and helpful staff.

We stayed there one night this weekend. We enjoyed everything! The hotel is clean and quiet, the beds are amazing and ver comfy, the TV is huge and recent (which is sometimes rare in hotels, even 5 stars), we loved the complimentary tea all day in the lobby with cups to go and the Happy hour: free wine (red, rose and white) from 5 to 6pm. The location is perfect! We left the car in their own secure parking for 50 euros and did everything by walking. The rooms were small, but very well equipped. Even though the room was pretty small, the bed and TV were big, which is thew most important for us. We will definitely go there again if we come back to Amsterdam!! read more

This is a very nice hotel in a fantastic location. The service was good. The wine service in the evenings is a really nice touch. Our room was great for our family of four. We enjoyed the breakfast. The staff was very helpful with our baggage. It's a good spot and you know what to expect with a Kimpton hotel. read more

Don't stay here if you actually want to make the most of their time during the stay... requested early check in during the reservation, arrived at 1:50 to check in- ok totally understandable that the room isn't ready wasn't mad at all was totally fine with going on with my day and returning back for normal check in. Come back at 5:10 pm, 2 HOURS LATER THAN 3 PM THE STATED CHECK IN ON THEIR WEBSITE, and my room still isn't ready. Currently writing this wasting my time as the girl at the desk can't even give me an approximation of when my room will be ready because she can't contact house keeping!!! For a hotel at this price, extremely disappointed as this managements unorginization is directly affecting my trip with the uncertainty of when my room will be ready... read more

Loved it! Stayed here during king's day weekend and expected noise but it was so quiet and I slept like a baby. Staff was friendly and helpful. Restaurant was good as well. read more