Honest Review of My Visits: I visited Smile Solutions for…read morethe first time on Monday, November 10, 2025, after scheduling an emergency appointment to repair a chipped tooth. I'll be the first to admit: going to the dentist is not exactly my favorite hobby, however life (and teeth) happens. I arrived with one goal in mind: fix the tooth. Nothing more, nothing less. Front Desk & First Impressions: The front desk receptionist was warm, friendly, and charming. The lobby was cute with light music playing which is a nice touch for someone whose nerves were already plotting an escape. The wait time was short, and I was called back quickly. The restroom was clean! Dental Assistant & Dentist: The dental assistant was very kind and personable, though I wasn't my usual chatty self since it was early and I was on a tight schedule. After X-rays, the dentist came in, introduced herself, and asked thorough preliminary questions. I especially appreciated her sensitivity in making sure my chipped tooth wasn't the result of any unsafe circumstance. Before I knew it, she reclined the chair and began working. My heart was racing, my palms were sweaty, and I was moments away from calling for a timeout-but suddenly, she was done. Quick, efficient, and practically magical. Things I Didn't Love: I wasn't a fan of the music playing during the appointment. I also didn't enjoy being approached mid-appointment by a receptionist requesting payment before treatment. While I understand the business perspective, having completed all paperwork online, checked in, and provided my insurance card, l assumed payment at the end would have been sufficient. Quality of Work: Despite the minor hiccups, I was very pleased with the actual dental work. My tooth looked great. Second Visit - Even Better I returned for a second visit on Thursday and received the same warm greeting and short wait time. This time, jazz was playing this is an immediate improvement and I have zero complaints. I met the dental hygienist, Amika, who was incredibly gentle and completed a thorough assessment of my mouth, including bitewing X-rays. I also really appreciated the diversity within the staff, which made me feel even more comfortable and welcomed. I met with Dr. Smalls again to create a dental plan that genuinely feels customized and solution focused- truly living up to the name Smile Solutions!

The absolute worst experience. DO NOT USE THIS PRACTICE. I…read morehad a crowne removed, tooth cleaned and purchased a new crowne (1K out of pocket). Still in pain, went back and treated for a high bite. Still in pain 2 weeks after, find out I need a root canal, on the same tooth after 10 xrays were taken. The practice utilized all of my insurance allowance. I was told Dr Miller, the owner that drilling thru the new cap was "more complex" than his abilites so i was referred to an outside surgeon. Yes, i was asked to cough up another 1.8K as they dont take insurance. Still in pain with no insurance and either pay 1.8K or have the new crown pulled. Great position they left me with. AVOID THIS PRACTICE if you want good dental healthcare.

I was recommended to this place and I've heard nothing but good things about this place, but they…read moredidn't take my insurance is the only reason why my children didn't end up going there, but I'm sure if they did take our insurance. We would've had a great experience from everything we've heard about them so yes, I think anyone and everyone should give them a chance if they take their insurance, and have a blessed day

Everything - Dr Jake is professional and thorough dentist / the hygienists caring & a good match…read morefor dentist Care quality excellent Office experience great

I found them based on Yelp reviews and they are great! My parents are older and hard to please and…read moretheir experience at the office today was smooth and they are both satisfied. The dentist immediately adjusted my dad's dentures and stopped them from hurting when his last dentist never could after multiple visits. My mom liked them very much and both of them will be returning. Also, Lisa has been so helpful on the phone - it's super easy to book appointments and you don't have to wait long and they just seem to be organized and quick and happy to help.

This place is the BEST! Great customer service and really listens to your needs/wants . Explains in…read moregreat detail for any issues or suggestions. Makes you feel like you are part of the family! Lisa, Charity and Eric were so helpful to me!

The best exam and dental consultation in a very long time. Office experience was superb. Warmly…read moregreeted when we arrived with several calls before our appointment to confirm medical coverage and other info. Also text reminders that were timely and appreciated. The University location was easy to find as was parking! Love my hygienist who asked probative questions that were not invasive and so friendly. As a new patient: bring it on!! Dr. Anderson was lovely and very funny. Made to feel comfortable without bring pushy. And has 30 years in the industry! Took x-rays and reviewed the findings with me to discuss treatment plan. Going back in 2 weeks to my new dental home focused on patient wellbeing and supreme care. Outer waiting area is spacious with a tv and a snack bar with coffee and water! Financial business manager was sweet as pie and that part of the visit was very good as they have multiple payment options available. If in the market for a dentist, give them a call. You won't regret it and your teeth will thank you

Amazing service! I highly recommend Dasling Dentistry. It feels great to have found a dedicated…read moredentist who genuinely cares about their patients' experience. After months of searching, I've finally discovered a dynamic, family-friendly dental office.

At first, I really enjoyed coming to this practice until January of this year. I came in for…read moreroutine cleaning and was told I needed 2 fill ins. A new dentist (I believe this was her first job after school) did the procedure. I ended up with my mouth being numb for more than 24 hours and 2 days later had intense pain and facial swelling. The practice admitted the fill in was in too deep but insisted I needed a root canal after failed antibiotic and steroid treatment. I asked to speak to the provider who owned the practice-Dr. Jones and was completely dismissed. There was no ownership to the damage that was done. No one offered to redo the fill in that was done incorrectly. I had a consult with an endodontist who confirmed I did not need a root canal and the error was in the fill in. All I wanted to do was speak to the provider who owned the practice-Dr. Jones, express my concerns and discuss a plan to fix my issue. I was completely dismissed and the provider would not speak with me. As a healthcare worker with over 25 years of experience, this was not customer service. This was not ownership to a wrong. This was rude and insulting. To date, I am still dealing with this issue and trying to get this resolved. I am now being told that I have completely maxed out my insurance in June and would now have to pay out of pocket. This indicates that Trinity billed incorrectly and took the entire annual plan benefit!!! Honestly this has been exhausting, unfair and completely unnecessary.

The staff at Trinity Cosmetic &General Dentistry are great. I went in for a new patient appointment…read moreand overheard them helping a patient. You could tell that he'd been there for a while. They were laughing and having a great time. The other receptionist helped me with all my paperwork and I was quickly escorted back. Dr. Jones not only looked over my teeth x-rays but conducted a neck exam since some dental pain and start in the neck area as she explained. They offer a variety of complimentary treatment for patients which is greatly appreciate in today's financial climate. I highly recommend her to everyone in the area.

I've been a patient of Dr. Kevin's and his team for years! I honestly can't say enough good things…read moreabout this practice . From the moment you walk in, you're greeted warmly and treated with genuine care. The staff is always professional, thorough, and kind . They take the time to explain every step and make sure you understand your treatment and insurance coverage clearly. I always receive a written quote on what to expect for payment and insurance benefits. I've had everything from routine cleanings to crowns and each time the process has been smooth and well-coordinated. In my experience, they are very transparent about costs and insurance, and if something unusual comes up they will help you communicate with your provider. Dr. Kevin stands behind his work and genuinely cares about his patients. I've referred several friends here, and every one of them has had a positive experience.

Dr.Ken refuuseld to admit accountability for placing a cap on an infected root canal done by a…read moreCharlotte endotontist Dr Ken recommended. The cap caused pain from day one. Dr Ken leaned back in his chair, arms crossEd, and said in a demeaning tone, that they don't check iif a root canal is done properly. And it is my responsibility to start and pay for process all over again.

From the moment I walked in I was treated with kindness (even though I was a few minutes late)…read more From reception to hygienist to doctor everyone was welcoming and personable. I had a teeth cleaning and will need further care. Next treatment along with costs was explained thoroughly.

Great professional Team every time I have been there it was a great experience, never any problemread more

Love my dentist office! Best staff and quality care. You'll love going to the dentist again!read more

I can not say enough positive things about this office. Their safety precautions are top notch and…read morethe staff is so personable I enjoy going to the dentist. My three year old had her first appointment recently and the hygienist was a rockstar. Talking her through everything and asking permission to use the tools etc giving her body autonomy. Dr Pat and Dr Boone are as smart as they come! Helpful and never insist on costly procedures just to make money. Feels like family