If Dr. Byers-Lund has been assigned as your primary care physician, call your insurance and get a new one ASAP. You will never get an appointment with this doctor or response from her staff. I'm convinced she's not even practicing anymore. All hospitals she has been affiliated with say she no longer works there, and the number for her own office (the number on this Yelp listing) will always result in a voicemail saying you called outside of office hours, even DURING the listed office hours. No one will ever answer your voicemails.
Dr. Lund - if you are no longer in practice, please remove yourself from the provider directories and update your Google/Yelp listings. I had the misfortune of being auto assigned to you at a location you are no longer at, and my insurance is refusing to give me a new primary care physician. I have been struggling to get care for months because of you.
Update: The voicemail was changed shortly after I left this review but no one returned my call. I was able to call the direct provider line and Dr. Lund was very short and rude with me over the phone. No empathy or consideration for the trouble and blaming me for not being able to get care.
She said she would have her staff call me back. When they did they said they got only one voicemail from me, but couldn't call back because I didn't leave my information. IIRC the last voicemail I ever left was asking them to remove themselves from the provider directory if they were closed. I had been calling constantly the entire month of October and most of November, leaving my information each time, and not once did someone answer the phone, or call me back when I did in fact leave my information. Yet her staff denied any issues and said they've been receiving calls and answering voicemails this entire time.
Very frustrating and sad experience. read more