I live 4 year at little castle apartments, had a excellent experience renting with knight…read moreassociates. Ralph was a excellent maintenance manager, good service overall.

I have been a renter for a couple of years in West Springfield. Any issues that have come up are…read moretaken care of quickly. I just have to send Ralph a text message and he responds in a timely manner and any repairs are taken care of also in a timely manner. He always makes sure that the everything is cleaned up before he leaves your home. Ralph is a very caring person when it comes to tenants and always has a smile going on. He's also a very trustworthy person who you can trust being in your home when you're not there if there's any issues that arise. Ralph is a great asset to Knight Associates.

I've lived in the main building for over a year. Really, it's an awesome place, especially for the…read morearea. These apartments are in a renovated historic building: the Ames Manufacturing building. Ames is primarily known for making swords during the Civil War. The exterior is original, and very well maintained. The interior features the massive wood beams. Location: The building is situated between the Chicopee River and the Canal (even with it's own walk along the canal.) It's centrally located to downtown Chicopee with good restaurants within a short walking distance. Often there are people fishing in the river (does not affect us but is cool to see). The Chicopee Canal Walk is across from the building and extends past the canal onto an easy walking trail alongside the Chicopee River. Four miles round-trip. The area is very safe. Amenities: Laundry facilities are on every floor and priced decently for coin-fed machines. The "gym" is very small. The only thing worth using in my opinion is the treadmills. It's also kept clean. There are two elevators. Also provided aregrocery carts which are very helpful after shopping, for taking recycling out, and for moving small things in. Garbage chutes on each floor drop to a trash compactor making disposal easy. Window air conditioners are provided free of charge for each apartment and must be installed by maintenance because of the historic regulations. If the unit breaks, maintenance either repairs or replaces the unit. (I just got a brand new one!) The leasing manager and maintenance staff are very friendly and helpful. Any issues are promptly handled and done right the first time. There's notices placed for any planned outages or services affecting tenants. The parking lot is plowed frequently during snow storms and the landscaping is well-kept. There is no waiting list for available apartments; it's all in the timing. The other tenants are friendly, say hello, hold doors and elevators. I've not met a single rude person yet. Some have been here for many years. Cons: Because of the historic aspect, there is only one door in and out of the apartment, into an interior hallway. Very pretty but somewhat reminds me of an upper scale extended stay hotel. There is no individual patio or porch so no grilling or outdoor plants. And because of the design, very few apartments can get much airflow as the windows (massive size) are all located on the same side. Another con is temporary but for the next 2 1/2 years so I must mention it. Currently one of the two ways to get into the parking lot is closed; it is the quickest on/off the highway. This is due to construction to rebuilt the Davitt Bridge across the Chicopee River. So for now all traffic must go through downtown. That can be adjusted to. However, depending on where the apartment is, construction noise begins, often quite loudly, at 7 AM sharp. The good thing about it is that there's no traffic worry upon exiting the parking lot as this is the only business/residence that needs access to the road.

This is the worst place you can possibly live in. The day I move will be the happiest day of my…read morelife. Management and maintenance are as useless as they come. The grounds are filthy. They do not vacuum or clean the hallways. I wash my windows all the time but it never shows as the outside of the windows are dirty. I do not know why they do not hire a company to wash windows like other buildings do. I keep my apartment clean but I am embarrassed to have people visit as the grounds are not kept up. Trash is all over, not only around the dumpsters but everywhere on the property. ​I would not want my worst enemy living here. Many times I know people, whether friends or acquaintances how it is living here. I tell them it is the worst and they DO NOT want to move here. They need to find a place that is beautiful and people are caring as you will not find that here. I got sick not long ago in the hallway. When I got to the ER they were wondering what was on me. It was from the rugs in the hall. If they are not going to even take care of the rugs then rip them up. WORST MISTAKE I MADE WAS MOVING HERE! NEVER AGAIN!!

I knew this was the place I wanted to be once I met Hannah from the front office. She was such an…read moreamazing help to myself and my husband. She let me see multiple units in addition to providing extra storage options for us and our growing family. She also gave me a rundown of the area and tips to help us live comfortably in the area. She is very patient and detail oriented to our complex search and wanted to make sure I recommend you give her a call if your looking for a nice clean apartment in Chicopee. Don't forget the heat and hot water is free here! That helps out tremendously around this time of year!

Went for a viewing this place has best apartments I've seen in massread more

Bought my first house with Migdalia. And the experience was amazing. Very reliable, friendly,…read morethorough and experienced. I recommend to both first time home buyers and investors. Thank you Migdalia for the pleasent journey.

Brenda Robles was our realtor for a long distance move to Springfield, and we highly recommend her…read more She is personable, knowledgeable, professional and easy to work with. Brenda responded to our calls and texts promptly and was helpful without being pushy. She helped us find a home and get settled quickly and easily. Thanks Brenda!

Sears Property Management is a well respected, Family-Run business. Founded by Paul Sears, they are…read moreclosely associated with Sears Real Estate/Lamacchia Realty Springfield. They own and manage many of the apartment buildings near forest park and are overall just easy to work with.

I understand having a strict application process. I understand being thorough and wanting to make…read moresure that a person is trustworthy, before entering into a lease agreement with that particular person. However, there is a line between being thorough and just being unreasonable. Sears property has crossed that line. When we first viewed the property with one of there agents, they were extremely pleasant, if not a little informal, which i appreciated. We fell in love with the apartment, and the neighborhood so we applied. Our application wasn't accepted, because we didn't pass their credit check. Every credit check i do always shows that I have above average credit, borderline good credit. So I don't know how i didn't pass this part of their credit check. When i inquired as to why i was rejected as an applicant that's when the fun began. They wouldn't even tell me what kind of credit score they were looking for. The Sears representative again and again stone walled me. Refusing to provide me with any information on why I was rejected. They refused to provide me with any information, and just recited that they have a strict policy. Now I asked if we could work something out. Its customary for rental agencies to request a double security or an extra months rent for someone with a questionable credit history. I offered a second security, i even offered several months rent before moving in. No matter what I offered or suggested their representative remained apathetic and really unhelpful. It became clear that they didn't want us to rent from them. My fiance and I really loved the apartment and were really hoping to work something out. However, the staff remained uninterested and unreasonable. I would understand if they showed a little customer service and just explained why they couldn't work with us. But, all I got was uninterested and poor customer service.