In Spring 2025, system stopped working. Shumate tech informed me that the 6 y/o heating coil that…read moreTHEY installed was leaking coolant. There was none left. Put in 5 pounds of coolant, charged me $900. Two days later, that coolant had leaked out, too. (What did the tech THINK would happen?!) Needed to order materials to replace heating coil, should arrive early next week, then the week after, then the week after that. Meanwhile, I have no HVAC at all. Called another company, and was up and running in 2 days. Avoid. Avoid. AVOID.

My air conditioner was set to cool at 73 degrees. Noticing my home seemed a bit warm and muggy, I…read morechecked my thermostat: 74 degrees and 49% humidity. Uh oh! Something's amiss, and I got that sinking feeling, fearful that my AC was also sinking. Time to call Shumate and find out. I was referred to the nicest young man who patiently took me through the troubleshooting step by step, including, "Is your Humidifier turned on?" So sure I was that it was not, I said, "No, but please hold while I make sure." Oops! "Sir, it was ON." I corrected it, and immediately noticed the comfort level was already changing. I thanked him. My point in sharing my story is that a lesser person or a lesser company might have said, "Ma'am, sounds like you need a new compressor," or something similarly catastrophic. This employee was honest, and his integrity reflected well not only on him but also on SHUMATE. I forgot to ask for his name, but please check your records -- it was close to 5:00 PM today, June 27. And please tell Ms. Shumate for me that I am grateful to him and Shumate for having principles valuing honesty. Your loyal customer, Margaret E. Roney ("Peggy") PS: Please give my regards to Mr. Jim Bridges, another fine employee.

Service is excellent. I get text messages before appointments and when the tech is in route to me…read more The tech is on time and checks out everything. Super professional!

Made an appointment the day prior and happy they could come out right away. Technician was delayed,…read morebut company kept me apprised. Chris was here after regular hours and thoroughly completed his furnace maintenance. First time using these folks and pricing was great for annual maintenance program. Will continue and recommend.

These guys are great. Real pros that know their stuff, and not afraid to do the real work. They…read moretook the time to understand the problem, did their investigation, very thorough and took the time to explain the issue. I am no plumber, but these folks are, and they were gracious with their time, and explained it all, and provide options, pros vs cons, best practices, and did not once pressure me to make a decision. Mark, Eddy, and Mike did a superb job. They had no bias, and gave me all the facts and options to make my own decision. At the end of the day, I feel like I can trust them. Real pros. Arrived when they said they would, did what they promise and even more. Fantastic experience. If you want a plumber you can trust.. look no further.

The plumber arrived within 2 hours of my call for a clogged main drain which I really appreciated…read more He snaked it and the water flowed fine when he left. But two days later the same clog came back. I called and they did come out again for free but I ended up paying for a hydro jetting service the second time that probably should have been recommended first. Friendly guys but felt a bit like they took the cheap fix first just to get a service call fee.

I finally got a positive response. Thanks Mr Tillery I…read morefinally received a receipt for my payment. Let's hope my maintenance visit goes off as I hope with prompt and efficient service. I want to give a positive review.

R Tillery was a pleasant surprise! I had been getting the runaround from a warranty company who…read moresent an incompetent vendor out to fix our A/C repairs recently. I made an appointment on a Friday through my warranty company and the service vendor they assigned couldn't come until the following Tuesday. August in Georgia is no joke. The vendor ended up not fixing anything on Tuesday, but added 2lbs of freon and left. No inspection, didn't check the furnace, didn't come in to check the vents, nothing. So on Wednesday, once the A/C went out again I followed up and made an another appointment, this time we were set for for Friday. The second tech the vendor sent tested the freon and saw that it was empty even though they had just added 2lbs 3 days ago. So the second tech did some test and started packing up. I asked what time he'd come back so that I could be home and he indicated the test takes 48-72 hours to determine where the leak is. I'm not a HVAC professional, but that sounded odd. Once the second tech left without attempting to fix anything, I started calling around and found R Tilery's website. I called to see if I could make an appointment and Ray himself picked up and said he could come later that afternoon. Wow, same day service, what a novel idea. You'd think if I told the vendor my warranty company used that other company's can make same day appointments it would make their heads explode. Ray showed up a few hours later, took the A/C unit apart quickly and inspected the inside and found oil in the bottom of the unit indicating a leak. He tested some gas in the line and we could hear the gas leaking from the unit. So it took Ray all of 15 minutes to do what two different techs could not do in two separate visits. Ray was great, I should have called him first. Don't be like me, call ray first. We will be calling him again if we are ever in need. Thanks Ray!

On time. Perfect service. Everything upstairs and Dow was reviewed thoroughly for annual…read moreinspection. Is a bit costly. Has increased.

This company installed new HVAC system (A/C and Heating) in my duplex in 2020. I am very impressed…read morewith the professionalism and character of the HVAC Certified personnel, the owner and office staff. I have contracted with them to do bi-yearly system checks (Spring and Fall) and am very satisfied with the employees, their communication skills and demeanor. 100% recommend!

Weldon just replaced our entire heating and air conditioning system. The three men who did the work…read morewere reliable, punctual, knowledgeable, and couldn't have been any nicer. They explained what they were doing and were more than happy to answer all questions. The job was organized and efficient. They put down mats to protect the floors and stairs and when they were finished, the clean-up was as good as their work. We have used this company for years and I can't imagine going anywhere else. I highly recommend this company.

A little overpriced but they fixed it and didn't push too hard to sell more services.read more

These my home air-conditioning system. Did a great job. Clean, polite, efficient all really good…read moreguys. Highly .

Roy is a great communicator. We were able to get a fair price and he had the part I stock and…read moreready to go.

Always prompt and considerate service, and 100% technically qualified! We wouldn't trust anyone…read moreelse for a new system, or troubleshooting an existing system.

Super-helpful! Dan doesn't service my area but was VERY helpful giving me 3 recommendations. I'd…read moretrust this guy! :)

They have been fantastic. They immediately contact me if i have a problem. They fix the problem and…read morethey are on their way The Best

Josh M came out to check our air conditioning units. Josh was very personable, knowledgeable and…read moreefficient. Explained what he was doing and why. It was a very positive experience

Great service, Vu is super friendly and knowledgeable. Did not feel any pressure and was very…read morethorough with his explanation even though this is nowhere near my area of expertise. Would recommend him to all my friends and family as well as anyone looking for help with their HVAC system. 5 stars all day!

Want to recommend Vu at Smart Comfort Heating and Air…read more I've tried a few companies for HVAC issues and decided to try Vu after some positive reviews on Google, and I'm glad I did. Keeping your HVAC in good condition is better than dealing with issues that usually end up as emergency situations. I contacted Vu to find out if they offer maintenance programs and to find the cost. Price was reasonable so had him come out. Communication was clear, he informed me when he was on his way, and he was punctual. His did a thorough evaluation (since it was the first time he was seeing the system) and provided some recommendation. He wasn't pushy or seem like he was wanting to make a quick buck. He's now come out for 2 visits and one when I blew a capacitor (that I didn't change when he recommended me to). Moral of the story, keep your system in tip top shape, review the recommendations and ask for a reasoning. Vu did that and I understand the things he's charged me for. I feel my system is in a better condition now than a year before. He so installs new systems and thermostats. I have already recommend Vu to a few friends. A+