Dr. Kim has been my mom's primary doctor for years for routine checkups, blood work, and ultrasounds. Perhaps he has changed his staff as I haven't had the negative experience as other reviewers have? I also make my appointments in the morning to avoid wait times so that might also have an impact. read more

Unfortunately, I have to agree with all the previous negative comments, the staff at Dr. Kim's office is below bad. Especially Gina and Milly. These women are there to get paid and should not be in healthcare customer service because they do not care, not even when a patient tells them repeatedly about being in a lot of pain. As a patient you are treated like a nuisance, nothing more. Also, if you have a quick question about the problem that you have already seen dr. Kim for recently then you have to make a new appointment to see him because you cannot get an answer over the phone. read more

I have been a patient of Dr. Kim's office at Kim's medical group for the last four years. I am pleased with the treatment by Dr. Kim and his staffs. Dr Kim and the staffs are very caring with their services and amazingly courteous and polite. They have gone out of their way to get me approval for treatment through insurance companies. That's all we ask for from our primary Dr. to treat us like family. Angie Vazirian read more

Their staff are friendly and the doctor and his NP are really care about their practice. They make you feel seen and heard and great at communicating. The only reason I didn't give 5 stars is that the wait can sometimes take an hour. But it's worth coming here bc they are pros! read more

Dr. Kim is great, which is why I chose him as my primary care physician for the last 5+ years. I've always had bad experiences with his staff, but because I liked the doctor so much, I chose to still come. I called to make an appointment yesterday. At first, she said she would put me on hold, but the phone was not held, so I could just hear giggling and chattering in the background. Obviously she was busy talking to her coworkers, so she wanted me to wait. When she finally picked up the phone again, she was really snappy because I tried to make an appointment on the same day I wanted to come in. She simply said, "You want to come in today? We're busy." She was about to hang up without giving me any other alternatives. I had to ask her to wait before hanging up so that I can schedule for a different day. Her response was, "Um.. we're busy until like August." At that point, I just said I would call back later and she hung up without saying anything else. That was the last straw. The staff here are unprofessional and extremely rude. Every time I came in, they looked so miserable and never smiled. Because of this experience among many others bad ones, I'm looking for a new doctor. I hope Dr. Kim realizes how many patients he loses because of his staff's attitude. read more

Convenient location and easy access with friendly welcome followed by easy check-in. It is quite clear of the requirements given by the smiling face in front desk. They are all professional to everyone. That is the reason why Korean style services are the best. read more

Dr. Kim is great and I made a great choice making him my primary care physician. He always takes the time to make sure everything is going well during my appointments and he always explains everything I need to know during my visit. The staff is pretty great, too. They can always find the perfect appointment time for me and are very helpful when it comes to billing, insurance, and other technical questions I may have. read more

Dr. Kim is a good doctor, but this doctor office's main problem is that administration offices. They are very lazy, slow and inaccurate handling of work has caused a lot of time-consuming and mental stress. Even though they made mistakes, but they never said sorry to me, just excuse again and again. I like Dr. Kim, but I think it's time to move to another Doctor. read more

I didn't much like Dr.kim but his staff makes it worse. I waited 40 mins on a walk-in then I found irvine urgent care 80ft away which has 608 reviews and 4.5 so I stood up and am here. I'll probably never go back to this place again. read more

Took me one hour to get a vaccine shot even with appointment. Inefficiently run I won't come back.

I love this place! Can't say enough good things about Dr. Kim and the management and staff. They are Awesome! I came in for a health checkup after a pretty big car accident, and the moment we walked in I knew we were in good hands. The staff are extremely caring and competent, and the clinic manager keeps the place running smoothly. They are easily the best Korean medical clinic in the OC. Front desk staff - Thank you guys for working in the middle of a pandemic. You guys are truly appreciated!! read more

Dr. Kim has been my primary care physician for over two years now and I'm still extremely happy with the level of care and customer service that I receive. I feel that I receive exceptional care, so much so that now all three of my teenagers see Dr. Kim and my ex-husband even started seeing him too! I've read about the long waits, but I think the longest I've waited in the lobby, was maybe 20 minutes or so. I did learn a long time ago that scheduling early morning appointments (with any doctor) seemed to decrease the odds that I'd be waiting because the doctor had fallen behind schedule. The one thing that I would LOVE for Dr. Kim to do is to have his office staff state their name when they speak to anyone on the phone and for the staff to wear name badges. I speak to someone in the office at least once every one to two weeks (either for an appointment, refill, or referral) and without having a face to put to a name, every time I do come in contact with someone from his office, I have to figure out if they are the person I spoke with previously and I have to remember to ask for their name. It would be much easier to build rapport and more efficient when trying to take care of things, if they wore name tags and always introduced themselves at the start of a phone conversation. It makes the experience so much more personal. That said, his staff has always been professional, friendly, and accommodating! read more

I have to agree with some of the other reviews here. Dr. Kim is an excellent physician with great credentials, but the service here is absolutely terrible. I have had Dr Kim as my primary care physician for the past 3 years. He has been my doctor for primarily routine annual check ups, and that has been great. It's not until you actually get sick and need someone that you can rely on that you have problems. I went in about a week ago for a visit, and still have the same symptoms, so I have tried to get a call with Dr Kim or a follow up appointment. Countless calls and emails and I cannot get a response, besides the receptionist who says she will check with the doctor and then call back, but then never actually does. So in summary, Dr Kim is great for regularly scheduled appointments, but just know that if you ever have something come up and you need your doctor to provide advice or refer you somewhere, you will wind up having to go to ER or urgent care with zero help from Dr Kim or his office. They are almost completely non responsive. read more

To Dr. Kim and all the staff at Kim Medical Group, thank you for all you do! I have been a patient of Dr. Kim's for over 4 years now. Even with the extremely high number of doctors available in the Orange County area, the hospitality, care, and attention to detail from both Dr. Kim and the staff at Kim Medical Group continues to keep me coming back. I truly feel that the team always has my health and best interests at heart; they they put *people* first...increasingly rare! Even with my hectic work schedule, including regular international travel and last minute schedule interruptions, the staff is always friendly and prompt in accommodating last minute appointment needs or scheduling changes. It's wonderful knowing that I'll always be accommodated and taken care of...one less thing to be stressed about. So much appreciated! I am quite surprised at the reviews here that say anything other than great things about their experience. My thought is that most people don't think to take the time to review their doctor on Yelp, which is a shame, because any negativity you see reflected here on Yelp seems to be just a few people griping, when the reality is, you would be hard pressed to find a doctor that cares about you the way Dr. Kim does. read more

Its always hard and nervous to find a GOOD doctor but im glad that i found Dr.Kim in Irvine. They are located at right next to the diamond jamboree mall and its easy to find! Clinic is very clean and staff members are nice, especially NP michelle and Dr.Kim. Every moment i talked with them i felt like they were really care about me. I strongly recommand Dr.Kim. Thank you! read more

Waiting time is too long even with an appointment. Last time, I had to wait for an hour in their waiting room to see Dr. Kim. read more

Zero if possible... I will just give bullet points because if I start writing, it will NOT be pretty: - Front desk and staff: no manner, no compassion, just horrible - Waiting room: too long to wait to see the doctor even with an appointment - MD: no bed side manner, they should take his smiling pic down! - OVERALL: negative 1 rating if possible Just changed MD because I was tired of the mistreatment at the office read more

Dr. Kim is fine. His staff are abominable. They are unprofessional, immature and rude I would give this office a zero if it were possible and am sure the doctor looses patients due to staff. read more

Super efficient assistants, nice doctor, flexible appointment time, affordable price, convenient location, and listen to beautiful American Korean while waiting. Perfect place. read more

Dr. Kim takes excellent care of me. He makes me feel comfortable and explains everything I need to know. The staff is friendly and helpful. Never had any problems and the wait times are small especially when you make an appt. The office is clean and parking is easy and accessible. I would highly recommend Dr. Kim should you be looking for honest, quality care! read more

I am not sure who is doctor there. I spent time there like 15 min talking to RN and 1 min with the doctor.. No calls for test results or appointment set up when there was clear indication of ongoing negative changes on lab test results .. However they aggressively followed up on some optional test the doctor recommend for me to take.. i think they also have communication problem internally, interpreting documents and sharing patients info. stay away from this place if you are looking for a good care from DR! read more

Had nothing but a bad experience here. Dr Kim was more than HAPPY to bill my ins company. But he was not to inclined to help his patients out. The customer service here is VERY bad as well. BE advised before you come. read more

I am going to do my annual check up since 2011. I am very happy to see dr.Kim. He is a very good listener and a very knowledgeable physician.I am a Chinese but all of his staff can speak English very well and they are very thoughtful and kind. read more

Dr. Kim is OK. His office just takes too many walk-ins. My father knowing this went 20 minutes earlier, still he had to wait 20 minutes + 30 minutes, altogether 50 minutes, inside an exam office, no one came in to explain delay, my father was frustrated, he left without seeing the doctor. The office staffs excuse were, "too many people, they are trying their best", "..you came too early.." , just so unprofessional. Totally useless appointment system, I don't understand why they are insisting making appointments. If you must go here, just be prepared to wait long time. read more

Doctor Kim is an excellent caring physician but unfortunately under staff and his reception/front desk team unable to handle phone calls or patient request. Do not call this office because you never get a call back. This is so unfortunate because we really like the doctor :( read more

NOT FOR DR KIM--I would love to be able to give Dr Kim a separate review ...this review is mainly for his staff/reception. It's unfortunate that a good practice might suffer because of his incompetent staff. They are curt and not helpful or knowledgeable at all. The questions I have seem to get blown off with half-***ed answers because they clearly have no idea. They don't know how to show kind attention to their patients, instead of being of assistance they feel like a hurdle...especially Soo. DR KIM Please change your staff or train them so your patients feel at ease coming to see you and you can make the most of your practice. read more

I can't believe that there's no rating !! Dr.Kim is great and the staffs are great. So far so good.

My husband and I have been extremely pleased with this doctor's office. I moved to Dr. Kim's office because I was so fed up with the long waits only to be met by a doctor who seemed rushed and never seemed to want to answer all of my questions. I switched offices without any expectations, but can now say, I am happy with the outcome. Dr. Kim seems to care about his patients and always explains his diagnoses thoroughly. He also works on Saturdays, which makes it easy to make appointments around my work schedule and means I don't have to take the kids out of school for doctor's appointments. All in all, I would highly recommend Dr. Kim's office for an improved medical experience! read more

Dr.Kim is an excellent and very caring internist.My husband and I moved from San Francisco to Irvine and tried to find the good doctor for our family for 6 months. Last week I met Dr.Kim because of cough and I was very satisfied with their service. read more