The doctor is very nice, and good with kids, I'd give her 5 stars. But the staff need improvement.
I had set an appointment 3 weeks in advance for both my daughters, that way I could take a day off of work to take them to their normal physician then after, here to the Dentist. So 3 days before their appointment, they call and say "sorry it's going to be a holiday that day, sorry we have to reschedule you" (Columbus Day).
How did they schedule all these appointments on a holiday??? It's not easy for me to just take days off of work. They rescheduled for Friday. But I can't take both girls on Friday because my oldest is with her Dad on Fridays. So my husband took a day off and took my youngest to the appointment Friday. I noticed while I was at work I had a million missed calls from the Dentist, so I called back, no answer. I left a message just letting them know only one daughter was going to make the appointment. I got 3 more missed calls from them. They couldn't even leave me a message!!!! Why??? I just needed to know why they were blowing up my phone, must not be important if they're not leaving a message. .
So my husband makes it to the appointment, They say " Oh sorry we called your wife all morning, we need to reschedule!" He was furious because he had now missed a day of work.. Why couldn't the staff just leave me a message that morning, he could have went to work.. That's one day off work for me and one day off for him, we are now $250 in the hole. Thank you..
Today was the 3rd rescheduled appointment, we got there 15 mins early just in case, still had to wait an hour, I asked the other ppl waiting also their appt was the same time as ours. They ended up leaving after all, if they would have stayed we probably would have waited 2 hours.. while we were waiting the 2 girls up front were just chatting, could have given me change of address paperwork, because when I signed in I wrote "address change" where it says to write it. Come on don't be lazy, during that wait I could have updated my account info..
Other than the wait, the visit with the Doc was nice..
I had to make a Monday Appt. For my oldest still because she can only go Mondays, so here we are, she's going to miss another day of school.
In the future they really need to know what days they're open, they need to leave messages , they need to stop double/triple booking appointments. read more