Yummy ice cream, fast service. I had the Pistachio which was delicious. It had full pieces of pistachios in it, not chopped. Kids cups are pricey--$6.99. And you can only get one flavor. They weigh each scoop. Looks like you get around 4.5oz of ice cream for the kids cup. I would give it 5 stars if you could get two flavors in the kid's size. read more

Yummy icecream and chocolate treats. Waffle cones are $2 extra over a paper cup. $8.95 read more

Kilwins - Desserts Near Me - Naples, Florida

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During my visit to Naples I went out with my family and we stop by this ice cream shop. They have a very friendly staff and amazing great flavors to enjoy. They serve a very delicious and creamy ice cream!!! I tried several flavors but my favorites are the Sea Salted Caramel and the toasted coconut ice cream, they have it in vanilla base and chocolate base. Thanks to my cousin who suggest us this place. It's a Must try! :) read more

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On a visit to Naples, we were fortunate to locate a Kilwin's! They seem to always be located in touristy areas where parking is hard to find. That's not their fault that they are so popular! Just letting you know. We are diehard fans of Kilwin's so it's worth the hassle. My favorite of theirs is their fudge! No one makes it as delicious, smooth, melts-in-your-mouth fudge like Kilwin's does! We have tried fudge all over the world. However, they did not have my favorite plain milk chocolate fudge, not even with walnuts. They were out of it and it was only the middle of the afternoon on a Saturday! And they stay open late in the evening. Think of all the other distraught chocolate lovers like me that had to leave empty handed after driving 2 hours. They were also out of other wonderful flavors. I wanted to give 5 stars but just couldn't. Maybe next time. read more

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Ice cream, like everywhere really good on a hot day. Carmel chocolate covered granny Smith apple - well better left on the shelf than to buy and eat. Looks good but horrible. read more

Kilwins - Chocolate fudge apple...ugh - Desserts Near Me - Naples, Florida

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We had finished dinner about an hour earlier and walked up and down Fifth Ave before we came upon the line at Kilwins. Let's see...after dinner...an hour walking...and an ice cream place that's packed. Yep-gotta try it. Wifey and I split a single order of the chocolate salted caramel (no lie-best I ever had) and my kids ordered singles of mint chip and chocolate chip cookie dough. Nice serving sizes, prices weren't bad, and the ice cream was off the chart good! If you're in Maples and have a sweet tooth you have to try Kilwins. read more

Kilwins - Desserts Near Me - Naples, Florida

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A small location, and not as much stock as other Kilwins stores I've been at. There was hardly any peanut brittle and cashew brittle for sale, along with many of their other signature items. There's ice cream for sale at the back of the store as well. Staff weren't the friendliest. I asked if I could buy one of the bear claws on a tray displayed in front, and the staff member firmly said, "those are not for sale!". Alrighty then! I picked up some chocolates and peanut brittle and I was out of there. There's a few tables in front of the store where you can sit down and enjoy your treat. read more

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Love it!!! Toasted coconut and raspberry best combination ever. Had a lot of fun with my family read more

Kilwins - Desserts Near Me - Naples, Florida

Very pricey ice cream, I was charged an extra $1.75 for 5 sour gummy bears. It was good but would go somewhere else.

Am in heaven. The visual alone of this store is breathtaking. It's like a chocolate fantasy. Everything here looks and smells so good and there is samples. I am in a heavenly dream. I had one scoop of dulce de leche and one of chocolate icecream. I do not recommend the mixture. Somehow one cancelled the other. Not my best choice but separate Wow!! The dulce de leche was perfectly made and it smelled so good. The chocolate icecream was deliciously creamy and Chocolatey. My boyfriend had I think called a Tuttle. That was one of the best things I had ever tasted. I think it had nuts, caramel, wiped cream and chocolate icecream in a Waffle cup. Everyone stared at it when it was served to him. Yes it looked that good. It tasted good too. I wish I had ordered one for me. This place gets really busy. The lines are long but the service is fast. read more

Kilwins - Desserts Near Me - Naples, Florida

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Great "old-time" ice cream parlor on the Naples main drag - Fifth Avenue South. Nice to grab a cup at the tables outside by the sidewalk.

Fairly good desert, miserable servers. No waffles available at an ice cream shop. When there's a line, you don't even get a chance to see the menu. When it's turn your rushed to make a decision. Not a spot you'd want to return. read more

Since the Covid-19 arrival, when the store has opened, it's been hit or miss for fresh apples in the taffy Apple. I've unfortunately developed a habit of buying taffy Apples here about twice a week now. Working nearby and usually coming downtown, it's hard to go by without buying their sweets I love their taffy apples, however, recently the apples have been almost rotten inside. They are soft and darkened inside near the core, even dry. Wonder if it is because there is less traffic due to the summer, off tourist season, so the apples sit around ? I don't know. Tried to contact corporate but they said to contact the store since they are individually owned. Tried to call but no answer Hope they get better. There is a new store opening up north in Mercato around November this year. I look forward to it, if not anything else, perhaps their apples will be fresh All else seems good, Usual chocolates and ice cream. read more

So we decided to go downtown tonight for dessert and it was super crowded! We waited in line for 15 minutes but I already had my eyes on the prize! I decided to have a single scoop of chocolate brownie ice cream with fudge and caramel syrup! They were out of fudge, which was a little disappointing so I had chocolate syrup instead. It was absolutely dish delicious! read more

Kilwins - Fudgy brownie ice cream with caramel and chocolate topping - Desserts Near Me - Naples, Florida

Great ice cream place on Fifth avenue! It is definitely one of the crowded spot in downtown since who doesn't love ice cream after walking up and down the street? We ordered one chocolate and vanilla flavored ice cream and shared among four of us (2 adults and 2 kids). It is pretty big and very rich, so it was a good idea to share among us. Also purchased their homemade gummy bear - it was gone within minutes! The price is definitely on the higher side for ice cream and other products sold in the store, but you also pay for the location. Grab your Kilwins ice cream and hang out on their outdoor seating area! read more

Staff all appeared to be kids that were unhappy to be working. Waffle cone was good and ice cream was decent. But overall experience was just meh. In had them cappuccino chip and my friend had the sea salt carmel. read more

Stopped in for some hard scoop ice cream. Over a dozen flavors to choose from. Samples if you want it. We chose a Cappuccino chip and mint chocolate chip in a cake cone. Really creamy and flavorful. Cones were crisp and fresh. Also a lot of chocolates to chose from if you're not looking for ice cream. read more

Kilwins - Mint chocolate chip - Desserts Near Me - Naples, Florida

Great place for ice cream in downtown Naples! Super cute old fashioned parlor that has delicious, homemade flavors. I ordered the s'mores ice cream and it may have been one of the best I've ever had. The marshmallow presence was so sweet and paired so well with the chocolate bits. I could've eaten that all day! A little pricey for ice cream but delicious nonetheless. The parlor has lots of chocolate and candy options. You'll really feel like a kid in a candy store! I'd recommend coming here while visiting Naples. read more

Kilwins - S'mores ice cream on a waffle cone - Desserts Near Me - Naples, Florida

Saddest excuse of a a "Signature" Turtle Sundae. While our sundaes were getting prepared the did not have any waffle bowls, pecans, caramel drizzle or whip cream due to them being out. When at the register asked since the did not have any of those products if we could get a discount they said no and gave a lame excuse about the whip cream being bought as it is running out, which seems very illogical and the cashier saying a lame excuse about corporate. Not happy with my purchase and nobody should ever pay more for less read more

Kilwins - Sad Excuse of Kilwin's "Signature" Turtle Sundae. - Desserts Near Me - Naples, Florida

We visit Naples at minimum 3 times a year. Every visit Kilwins is a MUST on our list. Unfortunately the young lady serving ice cream was not wearing face covering... Really!? We were not the only customers that turned around and left without a purchase. read more

Well They don't have to follow the a covid rules here and the employees were not wearing masks. That wasn't very comfortable for me as a patron. They did have markings on the floor where to stand but it really wasn't enforced. Yes their ice cream is delicious but the non Covid following put a dampening spirit in my visit! My vanilla sea salt caramel was delicious- I asked the employee for a taste and she did give it to me but seemed begrudgingly. Also they leave all the tasting spoons on the counter in a cup- seems against the covid protocols as well. I don't think I can come back for awhile even tho I like their ice cream. read more

Ice cream was excellent taste and quality. Staff was polite and professional. Shop is clean and quaint.

Since this is the only place in downtown Naples for ice cream and other goodies, it is definitely a tourist stop. Prices are very expensive for what you get. We purchased some chocolate covered small bite sized items (truffles, peanuts) and all were $33.99/lb. We spent $25 for less than 10 mini one bite pieces. You are better off paying for Godiva chocolates. To top off the expensive prices, the service was terrible. We waited in line to be helped as the woman just stared off into space at the register even with a line. I finally had to say can you help us get some items?! She blanket looked at me and then when I asked about pricing etc. she had no clue. Then as she was getting our chocolates the line grew longer and people with melting ice cream cones wanted to pay. Big disaster with customer service. I'll pass next time unless I'm already in the area looking for a sweet treat. read more

Great Italian Ice!! I had Strawberry and my friend had chocolate ice cream and both were delicious. Cute store and lots of employees so you don't have to wait long. We ordered some fudge to take as gifts to the employees at the JW Marriott because they have been so sweet and helpful. I must admit I ordered extra for my room as well. It was rich and delicious! I also ordered Pecan assortment and they were delicious as well. This will be one of my favorite stops when in Naples. read more

We went to Fifth Ave for the second time to in two weeks only to be told they were out of five of the top ten flavors. The clerk implied it was our fault for always ordering one of the top 10 choices. No one seemed to realize that they need someone that needs to know how to order the popular product. We are done with going there there, as there are others ice cream shops in-town with ice cream. read more

The sea salt caramel ice cream was phenomenal! In San Francisco, we have tons of local ice cream parlors so I've tried sea salt caramel in a lot of places. I have to say, Kilwins is my new favorite. I loved it, because there were chunks of chocolate in it! At first, I wasn't sure about the texture and wanted to add a topping, but when I saw there were chocolate chips I realized I was in good hands. 1 scoop in a waffle cone was more than enough. I loved how simple their menu is. It can get confusing when you're deciding between flavors and then they offer full scoop/split cone options, so I love that they keep it simple with just scoops, a waffle cone, a cake cone, and a cup. Will miss this place a lot, but will come back next time I'm in town! read more

This Kilwins didn't have ANY caramel apples when we went. It's very frustrating when it's the only reason we drove all the way there. The floor was dirty and the service was slow. Will hit the north Naples location next time. read more

Yum Yum Yum Yum YUM! This spot was on the same street as our hotel, so I'm actually pretty impressed that we only came here twice during our trip! First off, you can smell this place from about a block away in every direction - I believe it's the fresh-made waffle cones that create the sugary-sweet air which wafts in every direction, tempting you all day long to come in and get a scoop. Secondly, note that there is ALWAYS a line. We came here twice (yes, twice!) during our vacation, and the line was out the door onto the sidewalk both times. The second time we arrived within 30 minutes of closing (they closed at 10 that night), and I was worried we'd get cut off! Thankfully we didn't! Truthfully I didn't mind the line, as their list of flavors is almost as long as their line, it gave us plenty of time to narrow down our flavor choices. This is handmade hard ice cream - and it's every bit as creamy, delicious, and decadent as you'd expect. Their flavors range from the normal to the extreme. I tasted toasted coconut, cappuccino chocolate chunk, Georgia peach, and chocolate peanut butter. I ended up ordering mint chocolate chip the first night, and Kilwin Tracks the second. There's a waffle CUP option, which I splurged on the second night - the benefits of a waffle cone, but made into the shape of a single scoop cup (and fits into a cup) = perfection! read more

Five sweet yummy stars!! I like this place so much because it has everything we love. My kids love ice cream and I love chocolate so this is a perfect match for us. This is a flawless store with excellent service, prices are a little high compared with other places but not too high compared with the amazing sweets they have. My kids had chocolate and vanilla ice cream and it was scrumptious, so creamy and perfectly sweet. I had a chocolate fudge with peanut butter (my weakness) and I kept on eating it for three days. They have different ice cream flavors and different fudges too. They also sell beautiful keepsakes like mugs, spoons and some other stuff great for gifts, with beautiful phrases on them. Cinco estrellas sabrosas y dulces !! Me gusta este lugar tanto porque tiene todo lo que nos encanta. A mis hijos les gusta el helado y a mi me encanta el chocolate, es la combinación perfecta para nosotros. Esta es una tienda impecable con un servicio excelente, los precios son un poco altos en comparación con otros lugares, pero no demasiado alto en comparación con los dulces increíbles que tienen. Mis hijos comieron helado de chocolate y vainilla y estaba riquísimo, muy cremoso y perfectamente dulce. Yo me comí un chocolate fudge con mantequilla de maní (mi debilidad) y me me lo seguí comiendo por tres días. Tienen diferentes sabores de helado y de fudge también. Venden hermosos recuerdos como tazas, cucharas y algunas otras cosas geniales para regalos, con hermosas frases en ellos. read more

Kilwins - Yummyyy - Desserts Near Me - Naples, Florida

We were in Naples for the day. Noticed there was a Kilwins ice cream and chocolate shop down the street from the restaurant where we had lunch. Had to stop in because we have visited their original location in Petosky. My husband had cookies and cream on a waffle cone. I opted for a box of their fabulous dark chocolate cherry cordials. Delicious!! So glad we went in! read more

I am literally stunned during a surge in the pandemic not one employee is wearing a mask or gloves to serve you food. Yes I've cream is food no masks no gloves I'll never walk into this food service business again. What is wrong with the owner of this franchise ? You really think people want their ice cream breathed on and touch in this unsanitary way? People have choices I'm a business owner small simple accommodations for this period would serve the community well. Lost me as a customer forever. read more

Been going for years, and sad to see the hard "no mask" stance they've taken on. Even posted a sign celebrating their refusal to wear them. At least there aren't many senior citizens on Fifth that they're putting at risk....oh wait... read more

None of the 4 employees was wearing a mask when we visited 2 days ago. Is this a corporate level political statement or just a lack of concern for customers at this store? Based on many recent reviews, this has been going on for months and management has no interest in responding or changing. Plenty of other ice cream shops in Naples - go elsewher Walked in on Feb 11, 2021 weeks after new mask mandate in Naples. Still no employees wearing masks - they indignantly say it doesn't apply to them. Outrageous lack of concern for customers and employees! read more

I love coming here to get ice cream. My favorite flavor i've tried so far would have to be marshmallow S'mores. Ice cream is super rich and tasty. Knocked off one star because when I had ordered a milkshake, it was made with too much milk and didn't have a thick milkshake consistency. read more

Kilwins - milkshake - Desserts Near Me - Naples, Florida

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Serving ice cream without masks... Seriously?? Service here has always been a bit lackluster, but this is just absurd. What a flagrant disregard for the health of your customers and your staff. Been coming here for many years but never again. Hope the 'Merica vibes are worth it. read more

No masks, no gloves, no distancing. Very careless and frankly disgusting to have the employee's bare hands all over a cone & breathing on it in this day & age. Plenty of other options for Ice Cream in the area, highly recommend skipping this & trying something else! read more

You guys know we're trying to make the best of everything during a pandemic right? Walked in and walked right out this last weekend. Zero social distancing with the line and employees are head first in the freezers scooping ice cream with no masks or gloves. That was enough for us to say absolutely not and turn instantly to head out the door. I like my ice cream with sprinkles not sporadic germs. read more

As a St. Pete resident who occasionally patronizes Kilwins on Beach Drive, I know how scrumptious their ice cream is, so I was excited to see Kilwins on Fifth. However, I was very disappointed and very angry when I walked into their Naples store to see about 20 customers in line with no masks, chatting loudly, with no social distancing even though their were big stickers on the floor denoting same. Not only that, but there was one young employee behind the counter serving ice cream NOT wearing a mask! The only employee I saw wearing a mask was a young woman behind the cash register. So I abruptly, with my friend, turned around and walked out. Unlike most of the businesses on Fifth, there were no signs on the windows or at the entrance saying that masks are required for entry. As much as I wanted ice cream, there was no way I was going to put my health on the line for it. This store owner was obviously not adhering to county guidelines, as most of the other businesses along Fifth Avenue,and has a total disregard for the health and well being of its customers and staff. The owner doesn't quite get that we're all in this together. read more

The servers didnt wear masks scooping ice cream. A responsible young lady at the check out did. Kudos to her. But not while scooping ice cream? No gloves? Unbelievable. read more

I asked for waffle cones and they said they were out. As soon as we sat outside several other people walked out with waffle cones. I went in and asked, "you have waffle cones now?"and the female sniped, "we only have a few." They we're having a problem and could only accept cash. We drove to an ATM to get cash to return. Our dedication and loyalty was answered with a careless bad attitude. Goodbye Kilwins, there are many places to get ice cream. read more