Called them to give me an estimate on fixing or replacing my existing garage doors and it took a few days for them to come out. Once they came they measured everything and said that they would have to get back with me in order to get the estimate. It's been a few days and still nothing. Get the feeling they don't want my business or they forgot me in the mix. hope nobody else is experiencing this. Moving on read more

I called them for a service to repair my garage door. For that call they had a next dayvresponse. However, the tech did a substandard job and I had to call for a repair to the repair. It was scheduled 1 1/2 weeks. Time from 8-12 am. A girl with nice nails shows up at 11:50, spends 5 minutes looking at the issues, then leaves with no repairs. Tlod me that would try to get back out that afternoon. So I wait until 4pm to call and they tell me someone will be out sometime the next day. So, getting pissed, I ask if they really expect me to miss two days work waiting on them. The lady told me they call with a 15 minute notice. As if, we all work in a place that close let alone being able to get off work that fast. They are again, one of many central Texas businesses with low work ethics and no quality to their services at the price they charge. A hard no on quality, price and service. read more

When we built our home over 20 years ago Killeen Overhead installed our garage door. Recently, replaced this door with an updated version and they did a great job! I called they emailed me the information with cost. They scheduled the installation and informed me when they were about 30 minutes out. The guys did a great job! read more

Killeen Overhead Doors - Newly Installed Garage Door - Garage Door Services Near Me - Killeen, Texas

I was going to delete my 1 star comment but I am more unhappy then previously. These panels are worse than the previous 2 installs. On the right side I can literally see outside. Didn't check the left side because I am so depressed about this, plus they literally jerry rigged the panels by putting foam insulation in between the panels horizontally because there were gaps in between them. On a good note they changed out the panels, on a bad note I am still unhappy with this new garage door. Maybe it need new tracks, I don't know, but they should know. I am from Killeen, TX not San Francisco read more

Great company. Honest and reliable. I will definitely call them again if needed. I also recommend.

Went there to get a replacement part( 0900). I was told that they had the part and would pull it by noon. At 1330 I called and was told they still had not pulled it. At 1430 I called again and wirh an attitude was told they don't have the part needed and who ever told me that partbwas there was wrong. Needless to say I will never use them again for parts, repair or replacement. I suggest you use the other garage door place over by Ellison High (C&G garage door). Went there told them my situation and they had the part needed almost free. Thanks C&G Garage read more

My garage door opener was not working properly. Technician Daniel came and thoroughly assessed my garage door opener. He was very polite and knowledgeable. Installed my new opener and did a great job! Highly recommend for all your garage door needs!' read more

This company is terrible . I ordered a garage door with a lock and key . The appointment took 15 days , finally on installment day I was told the installer would be there between 12 and 5 pm . I arrived at 12 and he had already installed the door with no lock or handles .The technician told me he had to hunt down a tool to tighten the springs on the door and he had no idea about the locking door I originally ordered . The garage was sitting on a 5 gallon bucket because he had to chase down tensioning tool to complete the installation . Furthermore the garage was installed with a dent in the door . I spent the next three days trying to get this company to send out another technician to install the lock assembly . I was told the technicians were all on other jobs and they would try to fit me in . I asked to speak with the owner or the manager but the ladies in front office refused to give me any help . Meanwhile my garage door is left unlocked and unable to be locked with thousands of dollars of items unsecure waiting to be used on my home remodel . There is no quality control or customer service at all . Plus they just helped themselves too my old door and frame without asking . I wanted them for scrap . Incompetent , irresponsible , and totally unprofessional . read more

Absolutely the best, unfortunately, another company called "Overhead Garage Door" has pulled customers from the original company "Killeen Overhead Doors." Killeen is the best the other company is a robber! We were duped and "Overhead Garage Door" charged over $300 and garage door was not fixed. Their handyman charged another $250 and still not working right. My husband is 89 and frankly, they took advantage. He thought he was calling Killeen Overhead Doors who we have used for 30 years. We just got the door fixed by KILLEEN Overhead Doors, replacing springs and pulleys and it was finally fixed for $170. Only call Killeen Overhead Doors. Think some of the KOD reviews were for Overhead Garage Doors by mistake like we made. Just BEWARE. read more

If I could give anything lower than a 1 star I would. This place is absolutely horrendous. They don't do the work they say they will, they were called out to replace 1 spring. They replaced 2 and left the opener non working. Never called me to talk about it, nothing. Never gave me options on how to fix it- even though I asked multiple times... just kept sending me invoices....for a non working door......in which I kept asking how can we get it to work, they said they would look into it and call me back. Never did... When I finally called in for the 4th or 5th time to get answers they were SO RUDE to me. I was hung up on by the owners wife (didn't catch her name). I was also hung up on by the front office lady Lori. I guess my tone I was using was bad they said, they both were listening to the call and said I was being condescending not that I was saying anything mean/rude (which I wasn't). I hardly think that would be a reason to hang up on someone....especially someone who was calling in to resolve the situation.....I was trying to explain the situation, which has been going on since February so I guess it was a bit of a story, which they seem to not care about. The conversation ended with Lori calling me the C word (I'll let you figure out what that is).... I mean wow! I have dealt with some crazy people before but this honestly had me at a loss for words. I am not one who thinks the customer is always right and the workers have to put up with anything a customer does ( I work in customer service too) but HOLY MOLY this was another level! These ladies were out of control with how they were speaking with me. I am not sure if they were having a REALLY bad day or other personal issues but dang leave that at home ladies! Treat people how you would like to be treated...even if you didn't like my tone, I do not deserve to be spoken to like that. I'm sorry, I wasn't trying to be condescending... I am at work, so taking softly to not get in trouble for being on my cell phone. Maybe the whispering or speaking softly was bad? I don't know but jeeze! I'd certainly like an apology from the owner.... who they would never tell me his/her name or how to reach them... DO BETTER! read more

Called to have the track that was bent fixed on the garage door. Technician came out the next day first thing in the morning. Problem was fixed in less than hour. Great customer service. read more

I wanted to give a shout out to Killeen Overhead Doors for the work they did for our building. They completed the work in the timeframe they said they would cleaned up after they were done. The new doors made a huge difference. We will be calling them again! Thank you! read more

I would highly recommend Killeen Overhead Doors for any and all garage door repairs. My hose was recently hit by a car that damaged my garage door, leaving it unable to operate and trapping one of my vehicles inside. I went by the office to set up an appointment. Shortly after, I was contacted by Brett, who showed up with his faithful sidekick Butter. Brett was courteous and professional. He completed the task quickly which allowed me to get my car out of the garage. I was impressed by his skill and ingenuity. I will be contacting KOD as soon as I get the needed repairs completed on the wall so that they can come back and complete the repairs. I hope that I get the same two when I call back. Two thumbs up to Brett and Butter! read more

I have used Killeen Overhead Doors on 3 different occasions, once when my garage door went off the rails, another time for a broken spring, and lastly to install a new garage door opener with keypad. They were excellent all 3 times! Price was reasonable and work was done quickly. The first 2 times I called, they came the same day within a couple of hours. Then we scheduled the garage door opener install for another time and they came back as promised. I would highly recommend this business! If you have any garage door or garage door opener needs, call these guys, they are great! read more

The spring broke on our garage door and I called Killeen overhead door company to fix the problem. They set an appointment for the next day and were here on time, repaired the problem and charged a very fair price. The repairman was personable and professional and very quick. Thank you, Chris, for a great experience. Great customer service. read more

The spring broke on my garage making it so I could not open the door. I called and they came out next day and called me before they came so I could come home from work to meet them in the time window. Fixed it in about 30 minutes. Good guys read more

Over head door company has terrible business practices when you pay the company on the day they business is completed and they get you payment info and with out your knowledge since they did not process the payment because they shred the bank card information is unprofessional on their part. If you could not process the day of the install then that should have been discussed. Moving to a new place and everyone saying that this is the place to get your garage door installed then having a great install but terrible accounting practices is not good. There has to be a better way to conduct business. If you were not able to process the payment that day then a call should have been made to you customer. We were under the impression it was processed the day of install. Now it puts us in a bind for trusting the payment was processed the day of install. So to add insult to injury I just record not an apology for throwing away our credit card info but saying we need to do better accounting. That is unfortunate that you cannot own up to making a simple mistake instead of being defensive. I heard so many good things about your company but this is a bad experience. It's pretty sad because overall the person that came out to do the install was very good and had excellent customer service. read more

Garage openers installed by the company through a change order with my builder. Several weeks after moving I discovered that the openers were not compatible with the MyQ system so I could not sync them for use with a smartphone. Stop by the office for assistance after calling Liftmaster technical support. All the office personnel were very nice and promised to get me an answer. Got a phone call a couple days later and they told me they would be out to replace the openers with ones that were compatible. Appointment was scheduled for two days later between 8am-12pm. The service guy was there promptly at 8:15am. Wish the cable folks were that fast! Service guy told me to call if I have any issues or needed assistance with programming. Good company purchase garage products from. read more

Brian did an outstanding job repairing my Garage door. He explained to me why my Garage door was not opening correctly. Repaired the door and provided excellent customer service. I would defiantly recommend Killeen Overhead Doors for anyone who needs a Garage door repaired or replaced. read more

I tried to give this company the benefit of the doubt,4 chances to be exact and it was just not good. Customer service is poor. One of the ladies who answers the phone is completely rude. If you do not like your job or want to give good customer service go somewhere else. It's sad that after 4 tries she still was so rude and nasty, that I decided to go with another company. She is really losing business and money for the company. I wish I could have given no stars!!! read more

This company saved me. My garage door broke and I called at 7:30 am sobbing and the woman, Denise, who answered the phone was so amazing. I had to go to a Dr.s appointment in Austin and couldnt miss it. Not only was she sympathetic, I had someone at my house in 2 hours to help me. My entire track had to be replaced and it was all done for under $100.00!!!! You guys were life savers!!! read more

At first this company seems really good. They were on time and very professional with their estimate. After that, they lost my estimate, would not return my phone calls and would never answer the phone. I would not recommend their services. read more

When my husband retired we had a beautiful retirement party, with a slight glitch, The caterer pulled our garage door down and out! This Little mishap left everything in our garage unsecured. Oh what a night! We called and they came and secured our garage! That was the beginning of 15 years of doing business with the same company without ever being disappointed. They do more than just garage doors. By the way ...The party went on and we enjoyed the evening and I know I can always count on these wonderful, courteous and friendly people. I highly recommend this garage door company. Once again for I am not sure how many times. I am on my way back. This time it is time to get security updates for the home. So, I am turning to them first. Why not? They have made me happy several times before. read more

This company has been in business for a long time OBVIOUSLY because they do a damn good job. To the lady who had the nerve to try a say there is rude customer service you obviously might need to go seek help, just because you have a bad day and want to throw a business a bad review because you probably just take everything the wrong way doesn't mean throw a bad review. Have you had work done by them? Have you went in and we're mistreated? Probably not buts it's ok guess what hun one bad review isn't crap to a thriving business with great customer service. I have always been welcomed with smiling faces and they do great work. Bless your heart darling read more

This company installed my first garage door in 1993 and kept it well maintained through the years. The time came for a new door and I contacted them again. The front office staff were friendly and professional. Technician/Installer Brett and his canine companion Butters did a masterful job in getting the new door set up. Brett has always gone the extra mile and provided a high quality job. I am a very satisfied customer. read more

Door fell off track. Hanging by a cable. Which of course scared the daylights out of me. Called Killeen overhead doors. Denise (I think that was her name) was super friendly and knowledgeable on the phone. She had a technician out (IN FLORENCE) the same day!!! Fixed it at a fair price. Would definitely recommend this company. read more

Oh so happy! I can get my vehicle out again. Called as soon as they opened, technician was here 2 1/2 hours later. Garage door was fixed within 45 minutes and it was EXACTLY what I was quoted. So appreciate this company and their professionalism. read more

Called them to repair an opener, came the same day and installed a new Liftmaster opener, with adjustment. Great service. Thanks to Denise at customer service who took the call. 03-20-13 read more

Their knowledge of garage doors over the phone is great! Their sense of urgency to our problem was fantastic! My phone disconnected and they were prompt in calling me back. Words cannot describe this company's professionalism. Within moments of calling I'd say maybe 15 minutes a serviceman was at my door. He was polite and very professional. His work was quick and outstanding! He also gave tips on how to keep our spring lasting longer! I would DEFINITELY recommend them to anyone! The price was amazing and very affordable!!! Thank you so much to Killeen Overhead Doors!! read more

They were great. Our garage door clicker would not work. I went in and they explained that we needed to reset it. Thank you for being kind & nice. Especially for writing down the instructions. You rock!!! read more

I called wanting a new garage door installed on my home. It took almost a week to receive a call back, and the woman that left a message sounded a bit rude, but I returned the call anyway. The female that answered the phone was very rude and a bit obnoxious. At that point, I advised the female on the phone that I found her to be quite rude and that I was sure I could find another garage door company that had more pleasant employees to deal with and told her to have a nice day. read more

This company is amazing and some of these on star reviews blow me away I'm mean the 2 I saw this company has been here for years and the customer service is amazing they would go out of there way to make sure your happy and all your needs are met they deal with a lot of shit from rude snappy customers and still keep smiling and doing there job I've seen it so if your having a bad day and are irritated maybe you shouldn't be writing a review on them because your wrong. I would recommend them to anyone that needs a door and Denise is awesome she is so sweet and happy and also amazing has customer services .smh about some of you people good luck trying to find another company bless your heart. read more

I am pleased with these folks. I called them since the house I bought had a sticker on the inside of the door. The torsion spring was busted and the door was sitting at an angle. Guy came out, replaced both springs, and was done in under an hour!!! It was an affordable repair price and the springs are under a 3 year warranty. I am DEFINITELY using these folks for another repair if I have one. Only downside is that they only accept cash or check on the weekends. read more

Customer service was a pleasant surprise. The young man "Mike" who installed our overhead door was very professional and completed the installation very quickly. He took the time to educate us on the operation of the the overhead. Extremely pleased with the end result read more

This is the worst company I have ever dealt with! I was yelled at on the phone by both the customer service representative (if you can call her that) and the manager. The manager actually told me regarding my complaint that it was "Too F***ING BAD!" and then hung up on me. This is no way to treat your customers. Not only that, but part of the issue I was having was that it felt like they were trying to nickel and dime me. I wanted someone to come and check out an issue that arose on the same day as a repair was made. They refused, stating that it was past the 30 day service warranty for the repair and that I should have called sooner. When I tried to explain the very valid reason for not having called sooner, I was yelled at, yelled over, cussed at and hung up on. Do not do business with this company, and PLEASE spread the word to others to spare them the hassle and mistreatment. read more

Totally awesome. Brent came out earlier then expected, hammered away at my garage door and a few moments later was done! He is awesome the service was awesome and it only cost 65.00. Best money I spent because I didn't have a grand knowledge of what to do and after looking for vids on you tube, I decided I would go with a professional. God bless them and the company. Try them out! read more

Too bad I have to give any stars..zero is more appropriate. I am a home owner of property in Killeen but due to military we are stationed in Virginia at this time. We had our garage door system replaced by this company a while back. (Maybe 2-3 years) The paperwork was given to the tenant at the house, who no longer lives there. The spring has broken now (under warranty for 3 years). I call the office and the female who answered said they had updated their system and everything is computerized so they do not have anything prior to 1 year. I asked how that affects our warranty if they have no records and cannot even tell me when they did the work. Her response was..."that's why it's your responsibility to keep your paperwork" really? I never had any paperwork. She was not helpful at all, rude and I said well I guess I'll have to figure something else out and she said ok with no care or concern of keeping a customer. I am looking for another company to do the work and even if it's under warranty with this company, I have no intention of using them again. When the work was done, we had no issues and it's unfortunate for this company that this female is the first contact we have because she's definitely not about customer service. read more

Brett was knowledgeable, courteous, and explained what he was doing and why. The charges were reasonable. It is very nice to do business with this company. read more

Brett did an excellent job communicating the details and the progress of his work I was well informed while I myself was out handling business once I was home every thing was where he said it would be and the work site was spotless excellent job read more

When I needed to replace my garage I went to Killeen overhead door and I'm glad I did. The people in the office were helpful and patient when my wife and me were in the store deciding what we wanted. The door arrived in the timeframe promised and the installation crew was professional and installed the door right. Everything was exactly as we ordered. The door and opener works good and looks great! Based on our experience I would highly recommend them. read more