My previous experience with Cody was superb, so he was my first call when we thought we had a system leak. He agreed to come out on a Sat, which is fabulous, and predicted a 10-1200 show time. No show at 1200 so I waited to 1230 to reach out. He texted back that he was running a bit behind and would be there in 45 min. No problem. 1630 rolls around and still no Cody. We couldn't stay tethered to the house any longer, since we had church and had to leave. I called his number and left a message with a nice lady who promised to pass it along. From our doorbell cam it looks like Cody stopped by at 1730, before we got home from church, but I got no call or message, or anything. I'm pretty easy going but was annoyed at being stood up all day with really poor communication on a time/way forward. So, I called another service on Monday and set up a time for them to come by. Cody calls me a bit later on Monday to discuss a follow up visit and I let him know that I set up another service, given my experience on Saturday. No apology, no nothing... he just hung up on me. I don't like being hung up on, particularly when I was on the receiving end of a day long wait without the courtesy of being kept in the loop on his potential arrival time. Maybe he was having a bad day, maybe he'd been up to his knees in bad news from start to finish...don't know because that info wasn't shared with me. But I won't be calling Cody for my future needs. Your experience may well be different, of course. read more