Car smart auto sales told be they would look at a car they sold me less than a month ago call today…read moreafter not having a car for over a week paying for a tow 1000 down and making payments, they want $450 more for me to come get it but it's ready...they won't let me add it to the payment or anything when they didn't even tell me anything before fixing it. Also, I have paid off multiple cars from this car lot...after this I will never be using them again or referring anyone there. They like to take advantage of single moms.

low budget place, very janky and they rip you off every chance they get! The cars they have are…read morethrown together and beat up. I literally had wooden logs zip tied to my suspension to hold it in place! wow!! never go to them , but they do let ANYBODY get a car as long as you have the money. I didnt even have a license and they financed me a vehicle

We were on a trip when we experienced a sudden and unexpected failure of our vehicle. We barely…read more"limped" and "coasted" our vehicle to Honda of Cleveland service department which thankfully was very near where the failure occurred. Being a Saturday they were very busy but they weren't too busy to do what ever it took to help us. The service representative was extremely helpful and caring about our situation- even arranging for a ride to a local car rental agency. The service department gave us periodic updates on how the repairs were progressing which was appreciated. The repairs were done quickly and as far as we can tell they were done "right". I would not hesitate to recommend Honda of Cleveland's service department to any Honda owner.

My Safety Concerns Were Not Taken Seriously Until My Husband Got Involved…read more I have been a customer of Honda of Cleveland for several years, which makes this experience especially disappointing. After purchasing four new tires and having my 2019 Honda Pilot aligned, it immediately began intermittently veering to the right. Less than two weeks later, the vehicle suddenly veered while I was driving around a curve, forcing me to correct the steering to avoid leaving the roadway. The right front tire then went completely flat. I returned to Honda, where the tire was replaced and another alignment was performed. I continued to report that the vehicle was veering and specifically stated that I did not feel safe driving it. I was reassured that it had been aligned, test driven, and was safe. It wasn't. After my husband drove the Pilot, experienced the same problem, and became involved, he specifically asked that the steering be investigated. Only then was the underlying problem identified, and we were told the vehicle was not safe to drive. Honda even sent us a video in which the technician expressed relief that I had not left with the vehicle before the component failed. For approximately 18 days, I drove this vehicle, including with my 12 year old daughter, while repeatedly reporting the same safety concern. What troubles me most is that I reported the problem multiple times, yet it was not fully investigated until my husband became involved. I cannot know why my concerns were minimized, but as a woman, the experience left me feeling that my concerns were not given the same credibility until they were validated by my husband. I emailed the General Manager on August 31 with a detailed account of what occurred. After receiving no response, I followed up again on September 21. Neither email received a response or even a phone call. I am thankful this ended as a near miss rather than an accident. I am sharing my experience because safety concerns, regardless of who is reporting them, should be taken seriously the first time.

LONG POST - READ BEFORE BUYING!!!!…read more 1 STAR -- BE VERY CAREFUL BUYING HERE My wife purchased a 2017 Ford F-150 from Jacintos Auto Sales, and just three days after purchasing the truck, it began having serious problems. I immediately reached out to Sergio, the owner of Jacintos Auto Sales, and his brother David. I was initially told they would make it right, put the truck in a shop, and have it looked at. Before leaving for vacation, we took the truck to Ford to get a diagnostic and determine whether the repairs would be covered through the warranty associated with our financing. On the second or third day of our vacation, Ford contacted me and advised that the truck needed major repairs totaling just under $11,000. The good news was that the warranty would cover everything except approximately $2,800 of the repairs. The problem is that after spending $20,000 on this truck, we don't just have another $2,800 sitting around to put into a vehicle that started having major problems within days of purchasing it. I immediately contacted Sergio to see what he was going to do to help resolve the situation. Instead of addressing the problem, my calls and texts were ignored. I went to the location where his office is located multiple times trying to speak with him, but was repeatedly told he was "gone." What makes this situation even more concerning is that I personally witnessed the check-engine light being cleared while I was there. Because of the circumstances surrounding the sale and the condition of the truck after they claimed it was the best vehicle on the lot, I have since contacted an attorney who is willing to pursue the matter legally. Ford has informed us that the truck needs extensive repairs, including the entire timing system, an oil pan, a complete system flush, a tune-up, and repairs for a major oil leak, among other issues. The estimated repairs are nearly $11,000. After approximately 15 days of trying to get Sergio to simply stand behind the vehicle and help make this right, I finally received a response. Rather than working toward a solution, I was cursed at and called a "prick" and an "asshole." When I asked how he would feel if he purchased a vehicle and it broke down shortly afterward, his response was essentially that he had purchased a $200,000 vehicle that broke down and he didn't go "bitching to the car lot about it." and he hung up on me. That response says a lot about how this situation was handled. I understand that used vehicles can have problems, but when a vehicle develops major issues only three days after purchase, and the dealership initially says they will help but then stops responding, that is extremely disappointing. We didn't spend $20,000 expecting to immediately have to come up with another $2,800 for major repairs shortly after buying the truck. We expected the dealership to at least stand behind what they sold us and work with us to find a reasonable solution. My experience with Jacintos Auto Sales has been absolutely horrible. I would strongly encourage anyone considering purchasing a vehicle from this dealership to have the vehicle independently inspected by a qualified mechanic and get everything in writing before handing over your money. Based on my personal experience, I would not recommend Jacintos Auto Sales and will never purchase another vehicle from them.

Be very careful what you buy from there. Make sure before you drive it off the lot, that you take…read moreit to a shop and see if you can do extensive search of the engine and transmission to make sure it's not junk as soon as you drive off. They give you a warranty but it's not worth anything for anything over $1000, which won't over much. If you are stuck with an engine or transmission repairs you are on your own. I was told the warranty would cover an engine and transmission that was completely broken in full. But it will only cover up to $1000. So he very very careful what you buy from this place! Don't get stuck with a jacked up vehicle.

complete scam artist has over 15 BBB complaints in the past 3 years will hold your title and plates…read moreuntill you pay off 90% of your car

Sonyas Cars and Guns, Gold , and guitars! Has been in business for 25 + years ! Family owned and…read moreoperated. We sell late model cars to classic cars , Jeeps, Trucks , RV's Atvs, motorcycles , etc ! We in house Finance it's buy here pay here! Come see us today and join our Family! No high pressure salesman will ever be in our lot ! Come look and shop at your will ! We're here to help when u ask

My husband and I were on a road trip and had sudden engine trouble on the highway. We managed to…read moreget to Kia of Cleveland where we were greeted immediately and offered kind assistance. We were then escorted to the service center where Ethan Dunlop patiently listened to our explanation and said they would run diagnostics. He escorted is to a lovely, comfortable waiting area where we are free foot-long hotdogs (they were having a special promotion that day) and watched the Tennessee football game on a big screen TV. There was also free coffee, bottled water, and snacks. Ethan updated us with good news, that they diagnosed the issue and were able to fix it the same day. We expected to be stranded in Cleveland, but because of the outstanding service received, we were able to continue our journey the same afternoon. Thanks to Ethan and the service center for their tremendous assistance to us weary travelers!

Had a great experience I recommend Tyler Phillips he was kind throughout the whole process awesome…read moreguy!

I would pass on this dealership. It's not the cars, the…read morecars are in great shape & well taken care of. The mechanics are awesome as well. It's the staff inside the building that needs manners & need to be retrained how to deal with the payments. I would still be at work the day the payment was due & get harassing phone calls. Not only would they call me, they would call my husband's phone & my grandmother's phone "WHEN WILL THE PAYMENT BE MADE!!! WILL IT BE TODAY BC IT IS DUE TODAY!!!" This went on several months before I just got tired of it & returned a perfectly awesome car due to the harassment. Did the harassment stop there? No, they continued to call until I told them I filed bankruptcy to get them to stop calling! There are other used car lots out there that won't treat ppl like crap, use them

Zach Cross has been amazing! he has help us get intonteonofnour most recent vehicles! he made it…read morefun and as painless as possible! if we've had questions he has always helped us!

JD CATLETT IS THE MAN!!! Just a good dude who has a genuine love for cars. Just wanted to give huge…read morethanks to JD and LaTosha Allen for helping me find a highly sought after, limited-production edition model Lexus IS. I was a remote buyer from Georgia and JD made it such a smooth process every step of the way. I spent over a month researching the market, looking at comps, paying for dozens of CarFaxes, and negotiating with over 15 dealers nationwide--the Cleveland Ford experience was the best by far. Prices were the most transparent, communication was by far the fastest, and the trade-in value for my old vehicle was the most competitive as well. The buying process was awesome too: JD updated me regularly and made sure I didn't miss anything from my end; it was such a white glove experience and all I had to do was drive up from Atlanta to pick up the car. During my search for this vehicle I had other dealers in the Southeast flaking on deals and selling the car behind my back. With Cleveland Ford and JD driving the deal there was none of that behavior--good people all around. The Lifetime powertrain warranty on eligible vehicles and the extended warranty options are both great bonuses without exorbitant fees--very fair. Thanks y'all!

They are terrible and wanna over charge for vehicles not woth it i owe 37000 dollars on a car I…read morehave had issues with since I got it they dont want to help me get out of it they dont want to be helpful at all I have had my car worked on like 2 times a month since I got it they let me drive off the lot with my lug nut post completely broke off and then argued when I needed it fixed then still wanted me to pay out of pocket the only good thing they have done is give me a loaner but I dont want to keep paying on a car that im not happy with at all They are zhit completely and utterly

My mom was in a wreck and it was 6892 to fix and instead of fixing it they declared it totaled so…read moremom didn't have a car the took the money that was being paid to fix and the 25000 insurance she had been paying for it don't trust them at all no matter what they say or do and not only that they still trying to get "car payments" from her they are wrong in so many ways!!!!!!

In the beginning I would have recommended this company to everyone! The staff was great. They work…read morewith me when things got tough. BUT after everything was said and done they never added to my credit profile. The turned it in every month and my payments were at 100%. Next thing I know, I paid it off, but it completely disappeared from my credit. I called for months to get them to correct their issue but three years later it is still not in my credit. Now that my vehicle is done for this company want even honor their mess up and now I am suffering with the consequences! Do NOT give this company a chance unless you want the same out come. They have truly left me and my family in an unfair situation!!!!

The sales manager wouldn't deal or I would have bought a Hyundai IONIQ 5 which would have been an…read moreexpensive mistake , big mistake, BTW the resale value of the Hyundai IONIQ 5 drops like a lead rock. I guess I would pay $20,000 for a new one because that's the approximate resale value after one year. The problems I found on the net is a defective battery charger regulator, charger connection overheating, takes a long time to get a replacement main battery and problems with the 12V battery. Some insurance companies don't allow some EVs parked in the garage,

I've been going to this dealer for years ever since I moved to the Chattanooga area with all of my…read moreHyundai cars. My sunroof recently started leaking and they failed to fix it multi times which lead to me having to go back and forth to the dealer. With my unresolved problems. They Provided me with a loaner which ended up with a flat they want to charge $180 For a replacement tire and can be replaced elsewhere for the same tire for way Cheaper. Now I'm stuck with no way to work or my car because they didn't fix the sunroof right the first time. If the sunroof was fixed the first time I wouldn't have been in a loaner and I would have been in my personal vehicle. Randy is very unprofessional and rude. I do not recommend this dealer to anyone.

They were very friendly, professional, and Reasonable. Don…read moreScoggins was an exceptional salesman.

We love working with the salesman Tyler and the manager Lindsey. They go out of their way to make…read moresure we have a great experience every time we come in the dealership. We intend to buy many more cars from Honda of Cleveland.